Cyberpsychology and software sales strategy

* Orchestrated customer success plans for the Maltese Government, resulting in the renewal and adoption of
products and services for over 30,000 licenses, exceeding the support services sales target with 120% achievement,
driving substantial sales growth
* Pioneered a structured support sales approach for the Government of Malta, effectively upselling services to 5
additional ministries within the Government of Malta, resulting in 300% increase in the Maltese government's
support contract
* Proactively collaborated with Microsoft solutions teams to introduce cutting-edge technologies to customers,
including new development projects, infrastructure enhancements, security initiatives, and CRM and EPR projects,
significantly expanding the sales portfolio within 6 Enterprise and Public sector clients in Greece, Cyprus and Malta.
* Successfully managed international customer success plans, upsell strategies, product optimization, issue
resolution, adoption efforts, operational enhancement, and digital transformation for high-value customers in the
Shipping, Gaming, and Banking sectors across EMEA and APAC, such as Bernhard Schulte Group, OPAP, and Bank of
Valletta, contributing to revenue growth exceeding $30M
* Functioned as the primary liaison for customers, ensuring seamless alignment and end-to-end delivery of proactive
and reactive support from global Engineering, Product, and Customer Success teams, resulting in increased customer
satisfaction and sales growth of support services.
* During the height of the COVID-19 pandemic, I led the adoption of Microsoft Teams technologies for 22,000
governmental employees, enabling remote work and collaboration that resulted in $10M yearly M365 E5/E3 licences
sales.
* Orchestrated monthly service reviews and executive business reviews, proactively tracking progress against success
plans, monitoring deployment speed, consumption rates, and addressing any obstacles in Microsoft product
adoption and implementation, driving higher sales performance.
* Fostered and fortified relationships with key customer decision-makers, sponsors, and influencers, aligning delivery
priorities with customers' strategic objectives, which directly contributed to increased sales revenue.




* Managed the complete Microsoft Product and Services portfolio, spanning from cloud solutions to on-premise
technology, effectively diversifying and expanding the sales portfolio.
* Assumed the role of a Cybersecurity Champion for Europe, actively educating colleagues within the Customer
Success organization on proactive cybersecurity updates, products, and services, contributing to a more securityconscious
approach and driving sales in this critical area.

* Acted as a trusted business advisor to 10 Maltese enterprise Premier Support customers within public and private
fields by providing proactive and reactive support
* Generated 20% growth in customer support services contracts, ensured customer satisfaction & product quality
* Trained and provided specialized coaches based on customer support needs in relation to Microsoft services to
optimize, adopt, migrate, or start a POC to improve the customer's business impact

* Served as the only point of contact for all Malta-based clients and handled resourcing of Support & Consulting
Services personnel internally to suit customer needs
* Managed the overall customer experience of Services accounts in Malta resulting in upselling and retention of
services contracts amounting to 5M euro
* Boosted and maintained customer relationships and orchestrated full sale cycles from creation of opportunity to
delivery of services for both new and existing customers
* Generated 20+ new enterprise and corporate customers new and managed project closure and delivery