Product Manager
Capgenimi BPO
Keywords
Skills
Scrum, ITIL, MICROSOFT WINDOWS NT/2000 PIWIK, MICROSOFT OFFICE, BALSAMIQ WIREFRAMES, SAP R/3, XML,
AHA Product Roadmap
Jira Issue & Project Tracking
AHA Product Roadmap
Jira Issue & Project Tracking
Project history
02/2014
-
10/2019
Assignments include responsibility for developing the company’s apps, managing roadmap-planning for the products and determining the development strategy. In order to achieve optimal product development, I have comprehensive collaborations with the design department as well as with my colleagues in the global product department. I also conduct market analyses and have a close collaboration with the customer department.
- Collaborating with cross-functional stakeholders.
- I lead two agile project teams sited in Romania and Russia, which entails management of twelve people, frequent travels, and work in different time zones.
- Extensive experience in leading agile projects
- Reporting to VP of Product in Germany
01/2011
-
01/2014
PROCESS LEAD
CAPGEMINI BPO
The role as Process Lead in Supplier Service Management included responsibility for integrating
customers and activating suppliers to the IBX purchasing platform. Having several large clients such
as DHL, IKEA, and Lufthansa as well as an international suppliers' network involved work with
roll-out of integration projects depending on country or language. Furthermore, the work required
both technical and processual work in order to conduct a complete integration for the customers.
* Education of new suppliers and support for the producing of optimal product information for
the B2B-market.
* Integration of external e-commerce.
* Led the global Customer Implementation projects and had overall responsibility to deliver
according to the agreed project plan.
customers and activating suppliers to the IBX purchasing platform. Having several large clients such
as DHL, IKEA, and Lufthansa as well as an international suppliers' network involved work with
roll-out of integration projects depending on country or language. Furthermore, the work required
both technical and processual work in order to conduct a complete integration for the customers.
* Education of new suppliers and support for the producing of optimal product information for
the B2B-market.
* Integration of external e-commerce.
* Led the global Customer Implementation projects and had overall responsibility to deliver
according to the agreed project plan.
01/2010
-
01/2011
SENIOR PROCESS ANALYST
CAPGEMINI BPO
Responsibility for an advanced support function in the 1st and 2nd line of support, which included
customer service and incident management. I had an overall responsibility for a number of customers
that were appointed to me.
* Acting team leader.
* Worked as part of a multi-cultural team.
* Project-based work with introducing of new systems and upgrading of current systems.
customer service and incident management. I had an overall responsibility for a number of customers
that were appointed to me.
* Acting team leader.
* Worked as part of a multi-cultural team.
* Project-based work with introducing of new systems and upgrading of current systems.
01/2006
-
12/2009
CONTENT SPECIALIST
IBX Group AB
Worked for suppliers with uploading electronic files. I worked with developing work processes,
systems for product development as well as streamlining work procedures. In addition, I educated
suppliers, colleagues, and clients in the usage of the company's digital tools for purchase and
e-commerce, and I also assisted suppliers during maintenance of electronic product catalogues.
* Continuously improved work processes through the implementation of ITIL-standard.
* Content Manager for a purchasing app.
* Initiated a large digitalization process that is still ongoing.
* 2nd line support and customer responsibility.
systems for product development as well as streamlining work procedures. In addition, I educated
suppliers, colleagues, and clients in the usage of the company's digital tools for purchase and
e-commerce, and I also assisted suppliers during maintenance of electronic product catalogues.
* Continuously improved work processes through the implementation of ITIL-standard.
* Content Manager for a purchasing app.
* Initiated a large digitalization process that is still ongoing.
* 2nd line support and customer responsibility.
01/2005
-
01/2006
GUIDE, INTERPRETER
KARL-RUPRECHT
Took part in excavations in Germany and Austria and concurrently worked as an interpreter and guide
for visitors.
for visitors.
01/2001
-
12/2004
STAFF ADMINISTRATOR
VICTORIA VERSICHERUNGEN
Assignments included staff administration, managing salaries, coordinating the recruitment for the
company, and producing staff statistics among other assignments.
* Responsible for new employees and their training.
company, and producing staff statistics among other assignments.
* Responsible for new employees and their training.
01/1998
-
01/2001
SALESCLERK
H&M
Store employee with extensive responsibility for customer service.
01/1996
-
01/1998
SERVICE STAFF
VARIOUS HOTELS & RESTAURANTS
Varying assignments on several different hotels and restaurants. Among other assignments, I worked
as a waitress, had responsibility for bookings, and managed the front desk.
as a waitress, had responsibility for bookings, and managed the front desk.
Local Availability
Open to travel worldwide
Reisebereitschaft besteht
Verfügbarkeit frühestens Anfang 2020
Possibility to travel exists
Availability january 2020 at the earliest
Verfügbarkeit frühestens Anfang 2020
Possibility to travel exists
Availability january 2020 at the earliest
Other
Wohnhaft in Schweden
