Project, Program, Portfolio, PMO Management

PROFILE
•    Specialties: Business Management & Consulting, PMO Management (Business & Technology), Portfolio/Programs/Projects Management and Delivery on Business and Technology sides (26Y)
•    Industries: Banking(12Y), HealthCare(3Y), Consumer Goods(4Y), Media(2Y), IT Services (2Y), Non-Profit Education (1Y), Telecom(1Y), Transportation(1Y)
•    Line of Businesses: IT(12Y),Marketing(5Y),Contact Centre(3Y),Finance(2Y),Wealth(1Y),Real Estate(0.5Y),Internal Control(0.5Y)
•    Summary: Programs (12), Projects (50+), Timeline(1-5Y), Budget ($1MM-$240MM), Direct Team (5-20); Stakeholders (500+); Virtual/Distributed Team (95+countries), Vendors (10+), Business and Technology Partners (60+), MS Project Plan (10,000+ activities), MS Integrated Program Plan (1,000+ milestones)
•    Programs: National Collection Contact Centre (NCC) Program, Customer Interaction Management (CIM) Program, Next Generation Contact Centre (NGCC) Program, Customer Voice Over IP (VoIP) Unified Communications (UC) Program, Cheque Image Transformation (CIT) Program, Online Banking Redesign Program, Trading/Stock Exchange/Financials Web Sites Redesign and Platform Upgrades Program, Globally Distributed Marketing Rebranding and Branding Programs (Digital and Collaterals), Provincial System Support Program, Business Cards on Customer Link Program, Server Optimization Program, and Business Process Transition Program, Fusion Program, Fox Program, Xeye Program, Cardinal Program, Geneva Program, TriCura Program, Canada Payment Modernization Program
•    PMOs/Governance: Successfully set up PMO in British Council, Altria, Unibank. Developed governance processes and templates, implemented SharePoint web portal for PMO’s and acted as a Gating Specialist in HPE, TDCT, Metrolinx, and The Globe and Mail.
•    Areas: Software Development(12Y), IT Infrastructure(8Y), Marketing and Branding (5Y)
•    Technologies (Infrastructure&Applications): Contact Centre (3Y), Online/Digital/Web (3Y), CreditCards (1Y), Corporate (1.5Y), Financial (3Y), Marketing (5Y), Transportation (0.5Y), Health Care (2Y)
•    Vendors Management: IBM, HPE, Avaya, Verint, Nuance, Inisoft, AT&T, Symcor, iGate, Watercrest, Bell, Softel, Deloitte, Unity Telecom, Allstream, Cisco, NICE, PWC
•    Infrastructure: Data Centre, Network, Server, Virtualization, Antivirus, Patch Management, PC and other office electronics, etc.
•    Application: Online/Digital/Mobile/Web, Financials, Human Resources, Marketing/Branding, Contact Centre, Service Oriented, Credit Cards, E-Offerings, Real Estate, etc.