10/25/2026 updated
FT
100 % available
Enterprise Customer Success & Revenue Growth Strategist
carpi, Italy
Worldwide
Master of Arts - MA in Advertising and Marketing, Leeds University Business SchoolCustomer Relationship ManagementGoogle AnalyticsGrowth StrategiesMarketingSAP CRMBusiness StrategiesUpsellingSage Customer Relationship ManagementSales StrategyCreative StrategiesCustomer Acquisition
Customer Success Management
Expertise in managing multimillion-euro customer portfolios, driving retention, reducing churn, and accelerating contract growth across SaaS, marketing, and digital platforms. Proven track record in onboarding strategy, C-level relationship management, and cross-functional process design to improve NRR.
Revenue Growth & Upselling
Strong background in identifying upsell opportunities, closing high-value deals, and advising clients on pricing, brand protection, and marketing strategies to improve margins and ROI. Achieved the 3rd-largest upsell in company history within the first 4 months at PriceShape.
Digital Advertising & Campaign Management
Hands-on experience developing high-impact advertising strategies using Meta Ads, Google Ads, and Google Analytics. Delivered 11x-14x ROAS for key accounts and managed a $3+ million Google Ads portfolio with $12+ million ARR.
CRM & Sales Tools
Proficiency in CRM platforms including Salesforce and HubSpot, supporting pipeline management, customer tracking, and sales process optimization.
Agile Project Management Tools
Practical experience with Agile tools such as Jira, Confluence, and Notion for project coordination and cross-functional collaboration.
AI Tools & Analytics
Familiarity with AI tools including Gemini, ChatGPT, Perplexity, Claude, and Modjo AI, applied to customer success operations and churn analysis model development.
Business Development & Market Expansion
Experience opening and scaling international business branches, devising sales strategies for Italian and English-speaking markets, and optimizing data collection models.
Cross-Functional Collaboration & Process Design
Demonstrated ability to collaborate across IT, Marketing, Finance, and Sales departments to align GTM strategies, improve interdepartmental structures, and drive financial process improvements.
Microsoft 365 & Google Workspace
Proficient in Microsoft 365 (Teams, Excel, PowerPoint) and Google Workspace for day-to-day business operations, reporting, and communication.
Market Research & User Experience
Skilled in market research and user experience analysis to inform strategic decisions and improve platform adoption and customer satisfaction.
Expertise in managing multimillion-euro customer portfolios, driving retention, reducing churn, and accelerating contract growth across SaaS, marketing, and digital platforms. Proven track record in onboarding strategy, C-level relationship management, and cross-functional process design to improve NRR.
Revenue Growth & Upselling
Strong background in identifying upsell opportunities, closing high-value deals, and advising clients on pricing, brand protection, and marketing strategies to improve margins and ROI. Achieved the 3rd-largest upsell in company history within the first 4 months at PriceShape.
Digital Advertising & Campaign Management
Hands-on experience developing high-impact advertising strategies using Meta Ads, Google Ads, and Google Analytics. Delivered 11x-14x ROAS for key accounts and managed a $3+ million Google Ads portfolio with $12+ million ARR.
CRM & Sales Tools
Proficiency in CRM platforms including Salesforce and HubSpot, supporting pipeline management, customer tracking, and sales process optimization.
Agile Project Management Tools
Practical experience with Agile tools such as Jira, Confluence, and Notion for project coordination and cross-functional collaboration.
AI Tools & Analytics
Familiarity with AI tools including Gemini, ChatGPT, Perplexity, Claude, and Modjo AI, applied to customer success operations and churn analysis model development.
Business Development & Market Expansion
Experience opening and scaling international business branches, devising sales strategies for Italian and English-speaking markets, and optimizing data collection models.
Cross-Functional Collaboration & Process Design
Demonstrated ability to collaborate across IT, Marketing, Finance, and Sales departments to align GTM strategies, improve interdepartmental structures, and drive financial process improvements.
Microsoft 365 & Google Workspace
Proficient in Microsoft 365 (Teams, Excel, PowerPoint) and Google Workspace for day-to-day business operations, reporting, and communication.
Market Research & User Experience
Skilled in market research and user experience analysis to inform strategic decisions and improve platform adoption and customer satisfaction.
Languages
EnglishNative speakerItalianNative speakerSpanishFluent
Project history
Managed a diverse portfolio of mid-to-high-segment brands and retailers. Led onboarding and success planning, advised clients on pricing and marketing strategies, closed the 3rd-largest upsell in company history within 4 months, directed strategic CS alignment integrating Italian GTM strategy, and created scoring templates for the CSM team.
Developed high-impact advertising strategies during peak revenue periods, delivering 11x-14x ROAS for key accounts using Meta and Google Ads.
Owned the complete customer journey, proactively addressed challenges, collaborated cross-functionally to co-develop a new payment feature, and drove feature adoption converting 7 of 13 eligible accounts to an underutilized feature.