11/11/2026 updated
100 % available
IT Architect | CMDB & IT Operations (ITSM, ITOM) | Integrations & IAM | Product Owner
Stockholm, Sweden
Worldwide
KTH Royal Institute of Technology, Stockholm (2017) · PSG College of Technology, IndiaAbout me
IT architect with 12 years in enterprise IT, specialised in CMDB/CSDM and IT operations (ITSM, ITOM), integrations/APIs and identity governance. Based in Stockholm, contracting via Freshlogik IT AB. Available from December 2026 for remote or hybrid assignments across Europe.
ServiceNow Security OperationsData ArchitectureEnterprise Architecture FrameworkScrum MethodologySoftware Asset ManagementSolution ArchitectureSystems ArchitectureSystems IntegrationServiceNow IT Operations ManagementServiceNow Customer Service ManagementServicenow
Enterprise & Solution Architecture
Definition of target architectures, roadmaps, standards, architecture governance and business cases for enterprise IT environments, with 12 years of experience delivering architecture assignments to Nordic enterprises.
ServiceNow Platform Strategy
Deep expertise across ITSM, ITOM (Event Management, Discovery, Service Mapping), CSM, FSM, Knowledge, Performance Analytics and custom applications, including technical design, implementation and platform governance.
Service Modelling & CMDB
Establishment and operation of CSDM 5.0 frameworks, service and offering design, multi-source CMDB integration and reconciliation, including modelling of the Microsoft 365 service estate.
Digital Workplace & Microsoft Ecosystem
Service modelling of Microsoft 365, Software Asset Management with Intune-based discovery, and Entra ID / Azure integrations.
Identity & Access Governance
Implementation of IGA on ServiceNow using ClearSkye, covering provisioning, deprovisioning, access certification, RBAC and audit readiness.
AI & Automation
Application of generative and agentic AI as well as NLP (US patent holder) to digital employee experience and automation; use of Flow Designer and integration automation on ServiceNow.
Cloud & Engineering
Architecture and development on AWS (Lambda, Batch, RDS, API Gateway, CloudWatch), REST/OAuth integrations, WSO2 API Manager, Keycloak, Python, JavaScript, Java, C++ and SQL.
Ways of Working
Practical application of ITIL and Scrum/SAFe frameworks, executive and stakeholder communication, and coaching of developers and product owners.
Definition of target architectures, roadmaps, standards, architecture governance and business cases for enterprise IT environments, with 12 years of experience delivering architecture assignments to Nordic enterprises.
ServiceNow Platform Strategy
Deep expertise across ITSM, ITOM (Event Management, Discovery, Service Mapping), CSM, FSM, Knowledge, Performance Analytics and custom applications, including technical design, implementation and platform governance.
Service Modelling & CMDB
Establishment and operation of CSDM 5.0 frameworks, service and offering design, multi-source CMDB integration and reconciliation, including modelling of the Microsoft 365 service estate.
Digital Workplace & Microsoft Ecosystem
Service modelling of Microsoft 365, Software Asset Management with Intune-based discovery, and Entra ID / Azure integrations.
Identity & Access Governance
Implementation of IGA on ServiceNow using ClearSkye, covering provisioning, deprovisioning, access certification, RBAC and audit readiness.
AI & Automation
Application of generative and agentic AI as well as NLP (US patent holder) to digital employee experience and automation; use of Flow Designer and integration automation on ServiceNow.
Cloud & Engineering
Architecture and development on AWS (Lambda, Batch, RDS, API Gateway, CloudWatch), REST/OAuth integrations, WSO2 API Manager, Keycloak, Python, JavaScript, Java, C++ and SQL.
Ways of Working
Practical application of ITIL and Scrum/SAFe frameworks, executive and stakeholder communication, and coaching of developers and product owners.
Experience
Professional experience10+ years
Freelancer since2021
Languages
EnglishFluentSwedishGood
Project history
Leads the technical design and implementation of the ServiceNow ITSM and ITOM platform for Sweden's central payment infrastructure. Delivered the ITSM foundation (Incident, Problem, Change, Request) aligned with ITIL, designed Event Management with alert correlation and CI binding, leads Discovery and Service Mapping, established the CSDM 5.0 framework and service modelling including the Microsoft 365 service estate, and contributed to a Software Asset Management initiative using Intune.
Own consultancy delivering architecture assignments to Nordic enterprises, including engagements at Bankgirot, NCC and Scania.
Led a Unified Access Management solution using ClearSkye IGA on ServiceNow for a major Nordic construction company. Automated provisioning, deprovisioning and access certification; optimised role-based access control for compliance and audit readiness. Aligned the solution with business objectives and drove stakeholder adoption across functions.