Senior ICT Expert

Tsehay Insurance S.C

* Day to day ICT support work.
* installation, configuration and maintenance of computer
systems for ICT user employees.
* installation, configuration, maintenance and Administration of
shared ICT resources, network, ICT infrastructure of the
company.
* Consulted via telephone to understand user problems, run
through testing scripts and ask probing questions to locate
root causes.
* Performed troubleshooting on networking and connectivity
issues to restore connections and network access.
* Responded to assistance requests from users and directed
individuals through basic troubleshooting tasks.
* Acted as single point of contact for customers during technical
faults and security-related events.
* Explained technology-related details in easy-to-understand
terms to individuals from different backgrounds and in
various job positions.
* designing ICT departments annal, semi annal and quarterly plans.
* reporting
* developing website of the company and administration.
* Designing data network and phone network of the company.
* Administering and supervising the installation of data
network and phone network in the Head office of the
company.
* designing and implementing data center of the company.
* installation and administration of OS, Exchange server,
Application servers using windows server 2016.
* Assessed employees through on-site observation and
interviews to determine strengths and weaknesses in work
performance, methods and team functions related to ICT
usage.
* Reviewed established procedures to assess areas in
need of improvement.
* Collected, tracked and evaluated current business and
market trend
* Implemented unique methods and methodologies, which
helped reduce and resolve issues.
* Planned and completed group projects, working smoothly
with others
* Recognized by management for providing exceptional
customer service
* Identified needs of customers promptly and efficiently
* Maintained schedule of class assignments to meet
deadlines

senior ICT expert

Yeshi PLC

Application Implementation and Operation Director

Intaps Consultancy PLC

Database Administrator

Dire dawa water supply and sewerage Authority

* providing Day to day ICT support for ICT user employees
of the company.
* Installation, configuration, maintenance, troubleshooting on
computer systems for ICT user employees and shared office ICT
equipment's and infrastructures.
* Troubleshooting and support works for the company ERP system.
* consult and Advice the company in Technology aspect.
* propose, support Technological options

* Managing software product implementation
* Designing project plan
* Assessing and evaluating requirements of clients and forwarding to
product programmers.
* Training employees
* Deploying software modifications, hardware configurations
* Developed and maintained client relationships to grow
business and improve account retention.
* Analyzed data across variety of sources to identify trends,
patterns and areas of opportunity.
* Established operational guidelines and identified
opportunities for improvement.
* Set goals and expectations for direct reports using performance
review process, holding staff accountable.
* Promoted products, increasing customer base and market share.
* Assessed and evaluated business procedures and
implemented structure to improve day-to-day operations.
* Used excellent verbal skills to engage customers in
conversation and effectively determine needs and
requirements.
* Prepared staff work schedules and assigned team members to
specific duties.
* Monitored progress by establishing plans, budgets and
measuring results.
* Mitigated business risks by working closely with staff
members and assessing performance.

* Database expert accompanied by duties to work as a GIS
expert and system administrator.
* Defined database design specifications based on project
requirements.
* Worked with software vendors to analyze issues to fill
leftover points in the software mentioned in project
objectives.
* Defined synchronization plan for patch management.
* Analyzing database application system and made

necessary improvements.
* Installing, configuring Network and other ICT equipment in the head
office and branch offices
* Installing and configuring the Application system on client side
* Administering network, Application system and GIS DB
* Focal ICT person
* Consulting the Company in ICT aspect and Support ICT related issues
* Troubleshooting network, Application system and GIS DB

IT instructor

Lucy University

* Teaching ICT courses
Lucy University * Attend seminars and workshops to discover latest
College advances in computer education.
IT instructor * Developed written instructions and handouts to supplement
02/2012 - 02/2013 course lectures.
* Collaborate with fellow instructors to continually improve and
refine program curriculum.
* Set up and maintain classroom computers and equipment.
* Instructed students on use of technology tools and equipment
as well as methods for accessing information.
* Support teachers specializing in other subjects with
technology integration in classroom
* Participate in on-campus activities to support students
outside of classroom.
* Facilitate computer lab sessions, supervising such tasks as
penetration testing, coding and script creation.

IT Technician

Self

Self- employed * Perform troubleshooting on networking and connectivity
09/2008 -1/2012 issues to restore connections and network access.
IT Technician * Consulting via telephone to understand user problems, run through
testing scripts and ask probing questions to locate root causes.
* Responded to assistance requests from users and directed
individuals through basic troubleshooting tasks.
* Built and repair computers according to schedule.
* Install appropriate security patches to eliminate security
vulnerabilities.
* Identifying hardware issues caused by component failures using
approved diagnostic tools and methods.
* Detect and correct error messages within software and hardware
reporting systems.
* Configure computers to network drivers and connect to printers and
other peripheral equipment.
* Train users to operate and manage hardware and software.
* Troubleshot devices to identify and solve issues with hardware or
software performance.
* Analyze workflows and procedures to recommend operational
support tools and technologies.
* Diagnose and determine system issues and make repair.
* Utilize password reset utility to unlock units with BIOS password
locks.

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senior ICT expert, Application Implementation and Operation Director, Database Administrator

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