Senior ICT Expert
Tsehay Insurance S.C
Keywords
Systems Development Life Cycle
Access Network
Data Analysis
Server Application
Software Applications
Penetration Testing
Business Process Modeling
Computer Networks
Databases
Data Centers
Skills
network access, streamline processes, data network, Analyzed data, data center, database application, database design, Database, diagnostic tools, ICT infrastructure, computer systems, Computer Science, Exchange server, Windows 10, network development, Application servers, Application system, software performance, patch management, penetration testing, systems development, system development, windows server 2016
Project history
04/2017
-
08/2022
* Day to day ICT support work.
* installation, configuration and maintenance of computer
systems for ICT user employees.
* installation, configuration, maintenance and Administration of
shared ICT resources, network, ICT infrastructure of the
company.
* Consulted via telephone to understand user problems, run
through testing scripts and ask probing questions to locate
root causes.
* Performed troubleshooting on networking and connectivity
issues to restore connections and network access.
* Responded to assistance requests from users and directed
individuals through basic troubleshooting tasks.
* Acted as single point of contact for customers during technical
faults and security-related events.
* Explained technology-related details in easy-to-understand
terms to individuals from different backgrounds and in
various job positions.
* designing ICT departments annal, semi annal and quarterly plans.
* reporting
* developing website of the company and administration.
* Designing data network and phone network of the company.
* Administering and supervising the installation of data
network and phone network in the Head office of the
company.
* designing and implementing data center of the company.
* installation and administration of OS, Exchange server,
Application servers using windows server 2016.
* Assessed employees through on-site observation and
interviews to determine strengths and weaknesses in work
performance, methods and team functions related to ICT
usage.
* Reviewed established procedures to assess areas in
need of improvement.
* Collected, tracked and evaluated current business and
market trend
* Implemented unique methods and methodologies, which
helped reduce and resolve issues.
* Planned and completed group projects, working smoothly
with others
* Recognized by management for providing exceptional
customer service
* Identified needs of customers promptly and efficiently
* Maintained schedule of class assignments to meet
deadlines
* installation, configuration and maintenance of computer
systems for ICT user employees.
* installation, configuration, maintenance and Administration of
shared ICT resources, network, ICT infrastructure of the
company.
* Consulted via telephone to understand user problems, run
through testing scripts and ask probing questions to locate
root causes.
* Performed troubleshooting on networking and connectivity
issues to restore connections and network access.
* Responded to assistance requests from users and directed
individuals through basic troubleshooting tasks.
* Acted as single point of contact for customers during technical
faults and security-related events.
* Explained technology-related details in easy-to-understand
terms to individuals from different backgrounds and in
various job positions.
* designing ICT departments annal, semi annal and quarterly plans.
* reporting
* developing website of the company and administration.
* Designing data network and phone network of the company.
* Administering and supervising the installation of data
network and phone network in the Head office of the
company.
* designing and implementing data center of the company.
* installation and administration of OS, Exchange server,
Application servers using windows server 2016.
* Assessed employees through on-site observation and
interviews to determine strengths and weaknesses in work
performance, methods and team functions related to ICT
usage.
* Reviewed established procedures to assess areas in
need of improvement.
* Collected, tracked and evaluated current business and
market trend
* Implemented unique methods and methodologies, which
helped reduce and resolve issues.
* Planned and completed group projects, working smoothly
with others
* Recognized by management for providing exceptional
customer service
* Identified needs of customers promptly and efficiently
* Maintained schedule of class assignments to meet
deadlines
02/2016
-
10/2016
senior ICT expert
Yeshi PLC
10/2014
-
05/2015
Application Implementation and Operation Director
Intaps Consultancy PLC
03/2013
-
09/2014
Database Administrator
Dire dawa water supply and sewerage Authority
* providing Day to day ICT support for ICT user employees
of the company.
* Installation, configuration, maintenance, troubleshooting on
computer systems for ICT user employees and shared office ICT
equipment's and infrastructures.
* Troubleshooting and support works for the company ERP system.
* consult and Advice the company in Technology aspect.
* propose, support Technological options
* Managing software product implementation
* Designing project plan
* Assessing and evaluating requirements of clients and forwarding to
product programmers.
* Training employees
* Deploying software modifications, hardware configurations
* Developed and maintained client relationships to grow
business and improve account retention.
* Analyzed data across variety of sources to identify trends,
patterns and areas of opportunity.
* Established operational guidelines and identified
opportunities for improvement.
* Set goals and expectations for direct reports using performance
review process, holding staff accountable.
* Promoted products, increasing customer base and market share.
* Assessed and evaluated business procedures and
implemented structure to improve day-to-day operations.
* Used excellent verbal skills to engage customers in
conversation and effectively determine needs and
requirements.
* Prepared staff work schedules and assigned team members to
specific duties.
* Monitored progress by establishing plans, budgets and
measuring results.
* Mitigated business risks by working closely with staff
members and assessing performance.
* Database expert accompanied by duties to work as a GIS
expert and system administrator.
* Defined database design specifications based on project
requirements.
* Worked with software vendors to analyze issues to fill
leftover points in the software mentioned in project
objectives.
* Defined synchronization plan for patch management.
* Analyzing database application system and made
necessary improvements.
* Installing, configuring Network and other ICT equipment in the head
office and branch offices
* Installing and configuring the Application system on client side
* Administering network, Application system and GIS DB
* Focal ICT person
* Consulting the Company in ICT aspect and Support ICT related issues
* Troubleshooting network, Application system and GIS DB
of the company.
* Installation, configuration, maintenance, troubleshooting on
computer systems for ICT user employees and shared office ICT
equipment's and infrastructures.
* Troubleshooting and support works for the company ERP system.
* consult and Advice the company in Technology aspect.
* propose, support Technological options
* Managing software product implementation
* Designing project plan
* Assessing and evaluating requirements of clients and forwarding to
product programmers.
* Training employees
* Deploying software modifications, hardware configurations
* Developed and maintained client relationships to grow
business and improve account retention.
* Analyzed data across variety of sources to identify trends,
patterns and areas of opportunity.
* Established operational guidelines and identified
opportunities for improvement.
* Set goals and expectations for direct reports using performance
review process, holding staff accountable.
* Promoted products, increasing customer base and market share.
* Assessed and evaluated business procedures and
implemented structure to improve day-to-day operations.
* Used excellent verbal skills to engage customers in
conversation and effectively determine needs and
requirements.
* Prepared staff work schedules and assigned team members to
specific duties.
* Monitored progress by establishing plans, budgets and
measuring results.
* Mitigated business risks by working closely with staff
members and assessing performance.
* Database expert accompanied by duties to work as a GIS
expert and system administrator.
* Defined database design specifications based on project
requirements.
* Worked with software vendors to analyze issues to fill
leftover points in the software mentioned in project
objectives.
* Defined synchronization plan for patch management.
* Analyzing database application system and made
necessary improvements.
* Installing, configuring Network and other ICT equipment in the head
office and branch offices
* Installing and configuring the Application system on client side
* Administering network, Application system and GIS DB
* Focal ICT person
* Consulting the Company in ICT aspect and Support ICT related issues
* Troubleshooting network, Application system and GIS DB
02/2012
-
02/2013
IT instructor
Lucy University
* Teaching ICT courses
Lucy University * Attend seminars and workshops to discover latest
College advances in computer education.
IT instructor * Developed written instructions and handouts to supplement
02/2012 - 02/2013 course lectures.
* Collaborate with fellow instructors to continually improve and
refine program curriculum.
* Set up and maintain classroom computers and equipment.
* Instructed students on use of technology tools and equipment
as well as methods for accessing information.
* Support teachers specializing in other subjects with
technology integration in classroom
* Participate in on-campus activities to support students
outside of classroom.
* Facilitate computer lab sessions, supervising such tasks as
penetration testing, coding and script creation.
Lucy University * Attend seminars and workshops to discover latest
College advances in computer education.
IT instructor * Developed written instructions and handouts to supplement
02/2012 - 02/2013 course lectures.
* Collaborate with fellow instructors to continually improve and
refine program curriculum.
* Set up and maintain classroom computers and equipment.
* Instructed students on use of technology tools and equipment
as well as methods for accessing information.
* Support teachers specializing in other subjects with
technology integration in classroom
* Participate in on-campus activities to support students
outside of classroom.
* Facilitate computer lab sessions, supervising such tasks as
penetration testing, coding and script creation.
09/2008
-
01/2012
IT Technician
Self
Self- employed * Perform troubleshooting on networking and connectivity
09/2008 -1/2012 issues to restore connections and network access.
IT Technician * Consulting via telephone to understand user problems, run through
testing scripts and ask probing questions to locate root causes.
* Responded to assistance requests from users and directed
individuals through basic troubleshooting tasks.
* Built and repair computers according to schedule.
* Install appropriate security patches to eliminate security
vulnerabilities.
* Identifying hardware issues caused by component failures using
approved diagnostic tools and methods.
* Detect and correct error messages within software and hardware
reporting systems.
* Configure computers to network drivers and connect to printers and
other peripheral equipment.
* Train users to operate and manage hardware and software.
* Troubleshot devices to identify and solve issues with hardware or
software performance.
* Analyze workflows and procedures to recommend operational
support tools and technologies.
* Diagnose and determine system issues and make repair.
* Utilize password reset utility to unlock units with BIOS password
locks.
,
09/2008 -1/2012 issues to restore connections and network access.
IT Technician * Consulting via telephone to understand user problems, run through
testing scripts and ask probing questions to locate root causes.
* Responded to assistance requests from users and directed
individuals through basic troubleshooting tasks.
* Built and repair computers according to schedule.
* Install appropriate security patches to eliminate security
vulnerabilities.
* Identifying hardware issues caused by component failures using
approved diagnostic tools and methods.
* Detect and correct error messages within software and hardware
reporting systems.
* Configure computers to network drivers and connect to printers and
other peripheral equipment.
* Train users to operate and manage hardware and software.
* Troubleshot devices to identify and solve issues with hardware or
software performance.
* Analyze workflows and procedures to recommend operational
support tools and technologies.
* Diagnose and determine system issues and make repair.
* Utilize password reset utility to unlock units with BIOS password
locks.
,
Local Availability
Only available for remote work
