04/19/2026 updated
100 % available
Experienced Customer Service Specialist
Rustavi, Georgia
Only remote
Tbilisi State University (faculty of law)About me
Experienced customer support and operations professional with a background in dispatching, client communication, and team coordination. I stand out by combining empathy with efficiency, staying calm under pressure, and delivering reliable, high-quality support.
Conflict ResolutionProblem SolvingSales ManagementSchedulingExcellence in ServiceComplaints Management
Management and Leadership
Extensive experience in managing teams, training dispatchers, and coordinating operations across multiple service areas
Customer Service Excellence
Proven track record in handling customer inquiries, managing client relationships, and ensuring high-quality service delivery
Administrative Operations
Strong background in organizing meetings, managing schedules, handling documentation, and coordinating business processes
Microsoft Office Suite
Proficient in Word, Excel, PowerPoint, and Outlook for business documentation and data management
Multilingual Communication
Fluent English, good Russian, and native Georgian language skills for diverse client interactions
Sales and Business Development
Experience in sales management, client acquisition, and business relationship building
Document Translation
Capability to translate documents between English, Russian, and Georgian languages
Dispatch Operations
Specialized knowledge in coordinating technician dispatching and managing service requests
Extensive experience in managing teams, training dispatchers, and coordinating operations across multiple service areas
Customer Service Excellence
Proven track record in handling customer inquiries, managing client relationships, and ensuring high-quality service delivery
Administrative Operations
Strong background in organizing meetings, managing schedules, handling documentation, and coordinating business processes
Microsoft Office Suite
Proficient in Word, Excel, PowerPoint, and Outlook for business documentation and data management
Multilingual Communication
Fluent English, good Russian, and native Georgian language skills for diverse client interactions
Sales and Business Development
Experience in sales management, client acquisition, and business relationship building
Document Translation
Capability to translate documents between English, Russian, and Georgian languages
Dispatch Operations
Specialized knowledge in coordinating technician dispatching and managing service requests
Languages
EnglishFluentRussianGoodGeorgianNative speaker
Project history
Managing shifts, taking inbound calls, customer service and reviews, dispatching technicians to requested jobs etc.
Managing shifts, taking inbound calls, customer service and reviews, dispatching technicians to requested jobs etc.
Started as a dispatcher and was promoted to Area manager, and then to floor manager. Training dispatchers, helping and guiding them during the shifts, and making their schedule.