10/12/2024 updated
100 % available
Experienced IT Support and Network Engineer
Algés, Portugal
Worldwide
Professional Card in Popular Music & Jazz (Guitarist)Network EngineeringTechnical SupportCustomer Relationship ManagementBusiness EfficiencyClaim ProcessingServicio al ClienteCustomer Communications ManagementLinuxOccupational Safety and HealthIssue Tracking SystemsProject ManagementNetwork Installation ServicesProduction SystemsSAP ApplicationsSpare Parts Management
IT Support and Network Engineering
Expertise in providing 1st level technical support, managing ticketing systems, and handling customer communication in both English and German. Proficient in troubleshooting, network installations, and ensuring operational efficiency in IT infrastructure.
Technical Proficiency
Skilled in MS Office, Linux, SAP, CRM Systems, and Ticketing Systems. Capable of managing various software and systems essential for IT support and network engineering roles.
Project Management
Experience in Spare Parts Management, Network Installation Support, and Order Management. Ability to coordinate and manage various aspects of IT and network-related projects.
Client Communication
Fluent in German and English, with experience in customer service and legal correspondence. Capable of handling sensitive legal matters and customer claims in multiple languages.
Technical Support
Proficient in providing remote technical support, resolving a wide range of user problems, and managing service tickets using ticketing systems.
Water Ionizer Systems
Experience in coordinating water ionizer installation projects and providing technical customer support for water ionizer systems.
Production Systems
Skilled in operating and maintaining semi-automatic filling systems and handling ADR III hazardous substances according to safety standards.
Expertise in providing 1st level technical support, managing ticketing systems, and handling customer communication in both English and German. Proficient in troubleshooting, network installations, and ensuring operational efficiency in IT infrastructure.
Technical Proficiency
Skilled in MS Office, Linux, SAP, CRM Systems, and Ticketing Systems. Capable of managing various software and systems essential for IT support and network engineering roles.
Project Management
Experience in Spare Parts Management, Network Installation Support, and Order Management. Ability to coordinate and manage various aspects of IT and network-related projects.
Client Communication
Fluent in German and English, with experience in customer service and legal correspondence. Capable of handling sensitive legal matters and customer claims in multiple languages.
Technical Support
Proficient in providing remote technical support, resolving a wide range of user problems, and managing service tickets using ticketing systems.
Water Ionizer Systems
Experience in coordinating water ionizer installation projects and providing technical customer support for water ionizer systems.
Production Systems
Skilled in operating and maintaining semi-automatic filling systems and handling ADR III hazardous substances according to safety standards.
Experience
Professional experience0 - 5 years
Freelancer since2021
Languages
GermanNative speakerEnglishFluent
Project history
Managed spare parts orders for mobile network projects, supported technical issues related to network installations, and collaborated with project teams to improve operational efficiency.
Delivered 1st-level technical support for IT issues, managed service tickets, and improved customer satisfaction through quick resolutions and professional interactions.
Managed legal correspondence for compensation claims, ensured compliance with EU regulations, and handled sensitive legal matters in German.