07/29/2026 updated
DS
100 % available
Experienced Manager & Customer Service Professional
Barcelona, Spain
Only remote
Business Administration, Narvik National CollegeChat Customer ServiceActivity Manager
Management & Leadership
Extensive experience in leadership and management roles, including director and chief executive positions. Responsibility for strategic planning, human resources, financial resources, and ensuring effective teamwork between leadership and staff.
Customer Service
Strong customer service skills developed across multiple roles in retail and restaurant management. Handling customer queries and complaints, identifying customer needs, and delivering timely and individualized responses.
Retail & Sales Management
Proven expertise in retail department management, including product development, merchandising, stock control, sales target achievement, account analysis, and forecasting future sales.
Restaurant Management
Comprehensive experience as general manager of a restaurant, covering business performance analysis, marketing activities, menu planning, staff recruitment and training, quality control, and health and safety standards.
Chat & Online Customer Support
Practical experience as a chat operator, managing multiple simultaneous chats, providing answers to questions, managing complaints, capturing lead information, and providing feedback for program improvements.
Financial & Resource Management
Experience managing financial and human resources within a company, setting budgets, agreeing them with senior management, and overseeing planning, implementation, and evaluation of company services.
Digital Competence
Self-assessed digital skills including independent user level in information processing, safety, and problem solving, proficient user in communication, and basic user in content creation.
Training & Staff Development
Completed formal training in customer service and sales/extra-sales. Experience recruiting, training, managing, and motivating staff across retail and restaurant environments.
Extensive experience in leadership and management roles, including director and chief executive positions. Responsibility for strategic planning, human resources, financial resources, and ensuring effective teamwork between leadership and staff.
Customer Service
Strong customer service skills developed across multiple roles in retail and restaurant management. Handling customer queries and complaints, identifying customer needs, and delivering timely and individualized responses.
Retail & Sales Management
Proven expertise in retail department management, including product development, merchandising, stock control, sales target achievement, account analysis, and forecasting future sales.
Restaurant Management
Comprehensive experience as general manager of a restaurant, covering business performance analysis, marketing activities, menu planning, staff recruitment and training, quality control, and health and safety standards.
Chat & Online Customer Support
Practical experience as a chat operator, managing multiple simultaneous chats, providing answers to questions, managing complaints, capturing lead information, and providing feedback for program improvements.
Financial & Resource Management
Experience managing financial and human resources within a company, setting budgets, agreeing them with senior management, and overseeing planning, implementation, and evaluation of company services.
Digital Competence
Self-assessed digital skills including independent user level in information processing, safety, and problem solving, proficient user in communication, and basic user in content creation.
Training & Staff Development
Completed formal training in customer service and sales/extra-sales. Experience recruiting, training, managing, and motivating staff across retail and restaurant environments.
Experience
Professional experience0 - 5 years
Freelancer since2019
Languages
ArabicNative speakerEnglishFluentNorwegianFluentSpanishFluent
Project history
Providing answers to questions and managing complaints, identifying customer needs and pain points, holding proactive conversations, utilizing chat features effectively, managing multiple chats simultaneously, individualizing the response process, providing timely information to consumers, and capturing lead information for program improvements.
Responsible for successful leadership and management of the company, creating a vision, brand and strategic plan, identifying internal and external issues, ensuring effective teamwork, overseeing planning and implementation of services, managing human and financial resources, and acting as interface between company and community.
Product development, selling the concept, booking orders, confirming deliveries, sampling, costing, mediating between productions and quality departments, and customer service.