10/13/2025 updated
100 % available
Experienced Phone and Computer Repair Technician
nairobi, Kenya
Worldwide
Computer Science (2 years completed)Android (Software)Apple IOSTechnical SupportServicio al ClienteComputer MaintenanceCustomer SatisfactionMaintenanceTeamViewerTraining ActivitiesWorkflowsDiagnostic ToolsSoftware TroubleshootingRemote SupportTeam ManagementLaptops
Device Diagnostics and Repair
Phone and computer diagnostics and repair expertise with over 7 years of hands-on experience, successfully repairing more than 1,000 devices including smartphones, laptops, and desktops.
Remote Support Tools
Proficiency in remote support via AnyDesk and TeamViewer, delivering technical assistance to clients across various time zones.
Advanced Diagnostic Tools
Expertise with specialized tools including UnlockTool, CM2, Chimera, and Pandora for complex repairs and system restoration.
Operating Systems Knowledge
Comprehensive understanding of multiple operating systems including Windows, Android, and iOS for effective troubleshooting and repair.
Software Troubleshooting
Advanced software troubleshooting and system restoration capabilities across multiple platforms.
Technical Customer Service
Customer service and technical guidance skills with a proven track record of maintaining high customer satisfaction and repeat business.
Team Management
Experience in training junior technicians and managing daily repair operations and workflows.
Phone and computer diagnostics and repair expertise with over 7 years of hands-on experience, successfully repairing more than 1,000 devices including smartphones, laptops, and desktops.
Remote Support Tools
Proficiency in remote support via AnyDesk and TeamViewer, delivering technical assistance to clients across various time zones.
Advanced Diagnostic Tools
Expertise with specialized tools including UnlockTool, CM2, Chimera, and Pandora for complex repairs and system restoration.
Operating Systems Knowledge
Comprehensive understanding of multiple operating systems including Windows, Android, and iOS for effective troubleshooting and repair.
Software Troubleshooting
Advanced software troubleshooting and system restoration capabilities across multiple platforms.
Technical Customer Service
Customer service and technical guidance skills with a proven track record of maintaining high customer satisfaction and repeat business.
Team Management
Experience in training junior technicians and managing daily repair operations and workflows.
Languages
EnglishFluent
Project history
Diagnosed and repaired hardware and software issues on a wide range of devices. Provided remote support using AnyDesk and TeamViewer. Utilized advanced tools like UnlockTool, CM2, Chimera, and Pandora for complex repairs. Trained junior staff and managed daily repair operations. Ensured high-quality service and customer satisfaction.