07/26/2026 updated
100 % available
Experienced Project & Transition Manager | Digital Transformation | Agile & Waterfall
Praha 4, Czech Republic
Only remote
Master degree in international trade, University of Economics in PragueChange ManagementData TransformationData Transformation ServicesProject ManagementScrum MethodologyProject FlowsTransition ManagementSoftware Project ManagementWorkday Project Manager
Project & Transition Management
Expertise in leading large-scale transition and project management initiatives, including cross-departmental coordination, capacity planning, contractual setup, and ramp-up of operations across industries such as automotive, tech, and banking.
Stakeholder Communication & Change Management
Strong background in mediating between delivery teams, product owners, and external vendors to ensure quality, readiness, and smooth handover of digital solutions, fostering alignment across departments.
Reporting & Data Analysis
Proficient in designing and implementing reporting and trend analysis using Power BI, Excel, and SQL to optimize processes and support data-driven decision-making.
Agile Methodologies (Scrum, Kanban)
Solid knowledge of agile frameworks including Scrum and Kanban, applied in cross-functional team environments to deliver digital transformation projects efficiently.
Digital Rollouts & System Integration
Proven track record in managing strategic rollouts extending data provider integrations and overseeing multiple product rollouts across large retail and banking networks.
CRM Systems & Customer Platforms
Hands-on experience with CRM systems and customer platforms, including spearheading sales network transformation through CRM use, x-sell, outbound calling, and lifecycle strategies.
Training & Onboarding Program Design
Designed and delivered training and onboarding programs, including user enablement for new tools, supporting organizational change and capability building.
Vendor Management
Experience in managing external vendors and facilitating cross-team collaboration to ensure scalable and sustainable delivery of projects.
JIRA & Confluence
Practical use of JIRA and Confluence for project tracking, documentation, and team collaboration in agile project environments.
Workforce Management (WFM)
Led WFM strategy for major airline accounts, managing routing via Genesys, handling operational incidents, and leading reporting and forecasting activities.
Expertise in leading large-scale transition and project management initiatives, including cross-departmental coordination, capacity planning, contractual setup, and ramp-up of operations across industries such as automotive, tech, and banking.
Stakeholder Communication & Change Management
Strong background in mediating between delivery teams, product owners, and external vendors to ensure quality, readiness, and smooth handover of digital solutions, fostering alignment across departments.
Reporting & Data Analysis
Proficient in designing and implementing reporting and trend analysis using Power BI, Excel, and SQL to optimize processes and support data-driven decision-making.
Agile Methodologies (Scrum, Kanban)
Solid knowledge of agile frameworks including Scrum and Kanban, applied in cross-functional team environments to deliver digital transformation projects efficiently.
Digital Rollouts & System Integration
Proven track record in managing strategic rollouts extending data provider integrations and overseeing multiple product rollouts across large retail and banking networks.
CRM Systems & Customer Platforms
Hands-on experience with CRM systems and customer platforms, including spearheading sales network transformation through CRM use, x-sell, outbound calling, and lifecycle strategies.
Training & Onboarding Program Design
Designed and delivered training and onboarding programs, including user enablement for new tools, supporting organizational change and capability building.
Vendor Management
Experience in managing external vendors and facilitating cross-team collaboration to ensure scalable and sustainable delivery of projects.
JIRA & Confluence
Practical use of JIRA and Confluence for project tracking, documentation, and team collaboration in agile project environments.
Workforce Management (WFM)
Led WFM strategy for major airline accounts, managing routing via Genesys, handling operational incidents, and leading reporting and forecasting activities.
Experience
Professional experience10+ years
Freelancer since2021
Languages
GermanBasic knowledgeEnglishFluentPolishBasic knowledgeSpanishBasic knowledge
Project history
Project lead for Ponteaq, a large-scale transition initiative aimed at relocating application support and development to India. Responsible for cross-departmental coordination, capacity planning, contractual setup, transition execution, and ramp-up of operations. Led end-to-end handover of digital solutions, mediated between delivery teams and product owners, designed reporting and trend analysis, and managed a team of Transition Managers.
Managed a strategic rollout project extending data provider integrations across key platforms. Provided consulting on service desk workflows, incident handling, and data efficiency optimization. Facilitated cross-team collaboration with external vendors to ensure scalable and sustainable delivery.
Led a team of 8 including project managers, analysts, sales experts, and trainers to execute digital and process changes supporting sales strategies. Oversaw multiple product rollouts and cross-functional projects. Designed and delivered training and onboarding programs. Implemented KPIs and dashboards for retail performance and spearheaded transformation of sales network through CRM use, x-sell, outbound calling, and lifecycle strategies.