Experienced Receptionist with Hotel Management and Customer Service Skills

Hotel Management Systems
Proficient in ARION hotel management system for efficient operations and guest services

Online Sales Portals
Experienced in handling multiple online booking platforms including DESPEGAR, BOOKING, ALMUNDO, BESTDAY, TODOALOJAMIENTO.COM, and MERCADOPAGO

Customer Service Excellence
Strong customer service and phone support skills with complaint handling and resolution capabilities

Microsoft Office Suite
Basic level proficiency in Microsoft Office applications for administrative tasks

Computer Skills
Strong PC skills for various administrative and operational tasks

Financial Operations
Billing and collections experience for financial transaction management

Problem Resolution
Complaint handling and resolution skills for customer satisfaction

Communication Skills
Phone support expertise for effective customer communication