08/20/2025 updated

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ServiceNow Developer with 5+ years experience in HR Service Delivery

Smederevo, Serbia
Worldwide
Master of computer sciences
Smederevo, Serbia
Worldwide
Master of computer sciences

Profile attachments

Filip_Petrovic.pdf

JavaScriptUser Experience (UX)Application Programming Interfaces (APIs)Agile MethodologyData AnalysisBusiness Rule Management SystemsFilmmakingConfiguration Management DatabasesUser Interface DesignIT Service ManagementMaintenanceOperational ReportingService DeliverySimple Object Access Protocol (SOAP)Systems IntegrationUser Provisioning SoftwareScriptingOktaSystem AdministrationServicenow
ServiceNow Development
Extensive experience in designing and developing scalable ServiceNow solutions, including Employee Center, ITSM, CMDB, and Performance Analytics with focus on HR Service Delivery.

API Integration
Expertise in building secure REST-based and SOAP API integrations, including integration with Okta for user provisioning and implementing domain-separated environments.

JavaScript & Scripting
Advanced knowledge of JavaScript, Glide API, business rules, script includes, and client script development for customizing ServiceNow functionality.

System Administration
Certified System Administrator (CSA) capabilities in platform configuration, maintenance, and optimization.

Performance Analytics
Development and maintenance of dashboards and KPIs to support operational reporting and data-driven decision-making.

UI/UX Implementation
Creation of intuitive user interfaces with branded UI, dynamic widgets, and visibility rules aligned with UX best practices.

Agile Methodology
Experience working in fast-paced Agile environments, collaborating in sprints and providing technical guidance to team members.
 

Languages

EnglishFluent

Project history

ServiceNow Developer

Swiss MarketPlace Group LLC
Leading end-to-end architecture and development of a customized Employee Center built on HRSD, implementing secure REST-based integrations with Okta, and developing Performance Analytics dashboards and KPIs for operational reporting.

ServiceNow Consultant and Developer

Apricot Jam LLC
Worked on enterprise projects involving ITSM, CMDB, FSM and ITOM modules, handled CMDB configuration and CI class modeling, developed custom business rules, UI actions, client scripts, and ACLs in domain-separated environments.

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