07/24/2025 updated
100 % available
A highly motivated Customer Service professional with four years of experience in the IT and Food
Tangerang, Indonesia
Only remote
Bachelor of Food TechnologyHTMLAsanaAtlassian JiraCascading Style Sheets (CSS)Content CreationContent ManagementDigital MarketingWeb DevelopmentE-CommercePerformance ManagementGraphic DesignProject ManagementProduct DesignService-Level AgreementSocial Media
Social Media Management
Expertise in creating engaging social media content, managing campaigns, and analyzing performance metrics resulting in significant follower growth and engagement increases.
Project Management
Experience in managing multiple projects simultaneously while maintaining high service level agreements and ensuring successful project completion.
Product Development
Skills in developing and reformulating food products, improving sensory qualities and production efficiency with demonstrated results in yield increases.
Digital Marketing
Knowledge of digital marketing strategies and e-commerce principles with Google Digital Marketing & E-commerce certification.
Content Creation
Ability to create captivating content for various social media platforms including Instagram and TikTok with proven engagement results.
Technical Tools
Proficiency in work management systems (Jira, Asana, Trello), content management systems, and graphic design tools (Canva, CapCut).
Web Development
Knowledge of HTML and CSS for web content creation and management.
Expertise in creating engaging social media content, managing campaigns, and analyzing performance metrics resulting in significant follower growth and engagement increases.
Project Management
Experience in managing multiple projects simultaneously while maintaining high service level agreements and ensuring successful project completion.
Product Development
Skills in developing and reformulating food products, improving sensory qualities and production efficiency with demonstrated results in yield increases.
Digital Marketing
Knowledge of digital marketing strategies and e-commerce principles with Google Digital Marketing & E-commerce certification.
Content Creation
Ability to create captivating content for various social media platforms including Instagram and TikTok with proven engagement results.
Technical Tools
Proficiency in work management systems (Jira, Asana, Trello), content management systems, and graphic design tools (Canva, CapCut).
Web Development
Knowledge of HTML and CSS for web content creation and management.
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
GermanGoodEnglishFluent
Project history
Created brand kit and social media content, increased followers by 292% in first month through interactive posts and paid campaigns, managed and optimized social media campaigns, conducted monthly performance analysis.
Generated $3,000 profit within 5 months, managed 50+ daily customer interactions, maintained accurate customer records, collaborated with internal departments to improve customer experience.
Created social media content increasing reach by 50% and audience engagement by 100% in first month, managed paid campaigns, conducted performance analysis.