08/07/2023 updated
100 % available
ITSM and Discovery Freelancer
France
Only remote
Master in ITAgile MethodologyData AnalysisAtlassian JiraSoftware as a ServiceConfiguration Management DatabasesConfiguration ManagementSAP Crystal ReportsData Definition LanguageKnowledge ManagementSystem Center Configuration ManagerOutsourcingPentaho Data IntegrationSystem AvailabilitySAP BusinessObjectsData Lake
ITSM expert with more than 10 years of experience, I have implemented BMC ITSM solution across many industries and countries. I also have some experience on Servicenow as a Project manager.
I am currently working as a Product Owner on BMC Discovery solution with a major bank in France.
I am currently working as a Product Owner on BMC Discovery solution with a major bank in France.
Experience
Professional experience10+ years
Freelancer since2010
Languages
EnglishFluentFrenchNative speaker
Project history
* Business Development and contract negotiations
* Setting the processes to hire and maintain candidates within the Outsourcing
division
* Managed the financial reporting and cash flow situation
* Setting the processes to hire and maintain candidates within the Outsourcing
division
* Managed the financial reporting and cash flow situation
In charge of presales and delivery operations of BMC Software and
Servicenow solutions and expanding offering on the APM / Observability side
(with New Relic and Dynatrace).
* since February 2022: Servicenow project manager in a Servicenow ITSM
project for a major government entity in Abu Dhabi. Managing a team of 4
people.
* since January 2022: presales and bid management activities on a major
Servicenow opportunity for a semi government entity in Abu Dhabi.
* since April 2022: Snow CMP project manager for a semi government entity in
Abu Dhabi
* Sales and Presales leadership for pipeline generation,
* Strategy definition to win new customers/markets,
* Guarantee the Financial health of the Business Unit,
* Lead the engineers and specialists as direct manager
* Lead the support and implementation contracts to obtain financial and
customer satisfaction success
* Manage the relationship with above key vendors to meet partner status KPIs
* Manage sales efforts, supporting sales staff, filling in where required, and
justifying headcount
Achievements:
- +30% revenue YoY
- 25% of my customers are new logosIn charge of BMC Software (on premise
and Saas solutions).
From April 2017 to August 2022 : Solution Architect and Project Manager. The
projects I had been involved are:
For Etisalat:
* Solution Architect in a major project involving ITSM, Discovery and
Automation solutions from BMC Software
* Value based implementation, built on ROI maximization
* Audit of Company processes and organization to propose automation
candidates and enhancements
* Go live management (monthly release process)
For Smart Dubai Government, management of a project with the following
scope:
* Upgrade of ITSM solution (BMC Remedy 9 to BMC Remedy 19)
* CMDB enhancement via automatic discovery (BMC Discovery)
* Integration with JIRA
* Review of service catalog
Servicenow solutions and expanding offering on the APM / Observability side
(with New Relic and Dynatrace).
* since February 2022: Servicenow project manager in a Servicenow ITSM
project for a major government entity in Abu Dhabi. Managing a team of 4
people.
* since January 2022: presales and bid management activities on a major
Servicenow opportunity for a semi government entity in Abu Dhabi.
* since April 2022: Snow CMP project manager for a semi government entity in
Abu Dhabi
* Sales and Presales leadership for pipeline generation,
* Strategy definition to win new customers/markets,
* Guarantee the Financial health of the Business Unit,
* Lead the engineers and specialists as direct manager
* Lead the support and implementation contracts to obtain financial and
customer satisfaction success
* Manage the relationship with above key vendors to meet partner status KPIs
* Manage sales efforts, supporting sales staff, filling in where required, and
justifying headcount
Achievements:
- +30% revenue YoY
- 25% of my customers are new logosIn charge of BMC Software (on premise
and Saas solutions).
From April 2017 to August 2022 : Solution Architect and Project Manager. The
projects I had been involved are:
For Etisalat:
* Solution Architect in a major project involving ITSM, Discovery and
Automation solutions from BMC Software
* Value based implementation, built on ROI maximization
* Audit of Company processes and organization to propose automation
candidates and enhancements
* Go live management (monthly release process)
For Smart Dubai Government, management of a project with the following
scope:
* Upgrade of ITSM solution (BMC Remedy 9 to BMC Remedy 19)
* CMDB enhancement via automatic discovery (BMC Discovery)
* Integration with JIRA
* Review of service catalog
Servicenow implementation project :
* Planning
* Follow up of the actions
* Specifications
* Team management (both on-shore and near-shore)
* Financial follow up
Project Scope : CMDB, Discovery, Problem Management, Incident
Mangement, Service Catalog, Change Management
* Planning
* Follow up of the actions
* Specifications
* Team management (both on-shore and near-shore)
* Financial follow up
Project Scope : CMDB, Discovery, Problem Management, Incident
Mangement, Service Catalog, Change Management