08/25/2026 updated

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Freelance Business & Data Architect | Program Manager | Project Manager

Hasselt, Belgium
Hasselt +100 km
Postgraduate in Big Data & Analytics in Business and Management (2020) - KU Leuven
Hasselt, Belgium
Hasselt +100 km
Postgraduate in Big Data & Analytics in Business and Management (2020) - KU Leuven

Profile attachments

ANNEKE_BAETEN_CV.pdf

About me

Anneke Baeten is an independent master consultant with over 14 years of national and global experience in: Data (governance, management, architecture, analytics), Digital Transformation, HRM, Business Process Management and Program/Project Management.

Business Process ManagementData ArchitectureData ControlData GovernanceData InfrastructureData ManagementData StructuresDigital ArchitectureEnterprise Architecture FrameworkInformation ArchitectureSolution ArchitectureModel-Driven ArchitectureHR TransformationData Management SystemsData ProgrammingDigital Management
Enterprise Data Architecture
Design and implementation of enterprise information and data models, including data governance frameworks, data dictionaries, taxonomies, data classification, security measures, and IAM integration, aligned with global DAMA-DMBOK best practices.

Program & Project Management
Full program and project management of combined HR business and IT implementation programs, covering scope, budget, timing, steerco reporting, and parallel deployments across multiple countries and regions using Prince2 and Agile methodologies.

Data Governance & Analytics
Standardization of data governance and quality frameworks across technical landscapes, development of data analytics strategies, and preparation of data dictionaries based on international standards such as FHIR for social protection management information systems.

Human Resources Management
Management of payroll and HR operations departments, overseeing workforce administration, HRIS, payroll system migrations, and HR transformation programs including fit-gap analyses and Standard Operating Procedures.

CRM & Cloud Platforms
Implementation and architecture work on Microsoft Azure, Dynamics 365, Salesforce CRM, and openIMIS-based management information systems for social insurance and health insurance processes.

DPIA & GDPR Compliance
Establishment of DPIA processes and embedding of GDPR frameworks directly into foundational system architectures to secure data privacy compliance.

Business Process Management
Design and implementation of business process architectures, execution of fit-gap analyses, and establishment of validated Standard Operating Procedures across public and private sector organizations.

Digital Transformation
Leadership of digital transformation initiatives in public sector organizations, including judicial case management systems, national social security platforms, and management information systems for social protection institutions.

Integration Architecture
Design of integration architectures connecting enterprise systems including CRM platforms as Microsoft D365 and Salesforce and HCM platforms such as Workday, SuccessFactors, and Dayforce with payroll and post-payroll processes.

Identity & Access Management (IAM)
Integration of IAM frameworks into enterprise data architectures to ensure secure and compliant access management across organizational systems.

Experience

Professional experience10+ years
Freelancer since2016

Languages

EnglishFluentFrenchFluentDutchNative speaker

Project history

Enterprise Data Architect

FPS Justice (FOD Justitie)
Designed the enterprise information and data model for JustCase (the new judicial case management system), driving its successful implementation on Microsoft Azure, D365, and Salesforce CRM. Standardized data governance and quality frameworks aligned with DAMA-DMBOK best practices. Engineered enterprise data foundation including data dictionaries, taxonomies, data classification, security measures, and IAM integration. Secured data privacy compliance by establishing DPIA and embedding GDPR frameworks into the system architecture. Overseers technical program delivery and legacy data migration with phased pilot rollouts planned for November 2025 and June 2026. Applied methodologies: Agile; tooling: Jira, Confluence, Azure DevOps, Microsoft Office 365.

World Accredited Expert Consultant

International Social Security Association (ISSA)
Author of the new ISSA Guidelines on Human Resource Management in Social Security Administration and co-author of the revised ISSA Guidelines on Contributions Collection & Compliance. Assessor for social security institutions in applying ISSA Guidelines, focusing on digitalization journeys in countries including UAE, Azerbaijan, Maldives, Morocco, and Indonesia. Preparation of a new ISSA Course on Data Analytics for member institutions.

World Accredited Expert and Resource Person

ITCILO (ILO / ISSA)
Delivers elite-level global training for the ISSA Academy Diploma Programme, specializing in Contributions Collection & Compliance since 2019. Expanded pedagogical portfolio in 2025 by co-launching and delivering the inaugural training program for Human Resource Management for Social Security Administration. Serves as an international resource person advising global public sector leaders and social security administrators on institutional best practices.

Data and Business Process Architect

International Labour Organization (ILO) Social Protection Department
Designed and implemented openIMIS-based management information systems for health insurance (Nigeria) and Employment Injury Scheme (Bangladesh). Designed and implemented new MIS for social insurance processes at Sindh Employees Social Security Institution (SESSI) in Pakistan. Developed strategic approach on data gathering for actuarial valuation for POESSA and PSSSA in Ethiopia. Conducted missions in Nepal, Pakistan, and Ethiopia to assess social security capacities and propose strategic improvements.

Data Expert

Oxford Policy Management, GIZ and ILO
For the Digital Convergence Initiative jointly established by USP2030 members, designed a standard data dictionary based on FHIR standard for social assistance to foster interoperability between social protection management information systems.

Global Program Manager

SD Worx
Executed full program management for combined HR business and IT implementation programs on payroll services across multiple countries and regions (EMEA, LATAM). Steered a portfolio of major client programs including Imerys, Galapagos, and Sally Beauty. Applied methodology: Prince2; tooling: Microsoft Office 365.

Project Manager

SD Worx
Managed combined business and IT implementation projects for HR business, payroll, and post-payroll processes and integration with HCM (Workday, SuccessFactors, Dayforce). Managed a diverse portfolio of implementations for clients such as S.W.I.F.T., AXA, Orange, Ecolab, Ahold Delhaize, and TUI. Applied methodologies: Prince2, Agile; tooling: Microsoft Office 365.

Project & Change Manager

Mondelez International
Led HR transformation and migration program for Benelux countries to a UK global shared service center. Standardized HR and payroll workflows by executing fit-gap analyses and establishing validated Standard Operating Procedures. Accelerated global knowledge transfer as lead UK training agent. Drove stakeholder adoption across the Benelux region by designing and executing the end-to-end change management strategy.

Head of Payroll & HR Operations

National Office of Employment (RVA / ONEM)
Managed the 20-FTE Payroll & HR Operations department, overseeing payroll and workforce administration for 3,500 FTEs via an in-house payroll engine and HRIS. Led the infrastructure migration of internal payroll system to the centralized National Social Security Office platform. Ensured legal and technical compliance by implementing critical social security law updates and associated web services (DmfA, Belcotax). Coordinated the HR transition for the 6th State Reform. Achieved full digitization of physical HR files.

Collaborator Sales Retail

Electrabel Customer Solutions
Collaborator in Sales Retail at Electrabel Customer Solutions before November 2012.

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