10/19/2026 updated
100 % available
B2B Account Manager & Sales Consultant | Travel & Hospitality | Benelux
Barcelona, Spain
Only remote
Bachelor of Commerce in International BusinessAbout me
B2B account manager with 5 years at Expedia Group managing 120+ high-revenue hotel partners across Belgium and the Netherlands. Contract negotiation, cross-/up-sell and partner growth. Dutch native, English fluent, based in Barcelona.
Account Management
I help travel, hospitality and platform businesses grow partner revenue and retention through strategic account management. For five years at Expedia Group, I managed a portfolio of 120+ high-revenue hotel partners across Belgium and the Netherlands, leading contract negotiations, running targeted cross-sell and up-sell initiatives, and acting as a trusted advisor with data-driven recommendations.
Alongside account management, I bring hands-on business development experience (outreach, lead generation, CRM pipeline management in a startup) and a customer-journey mindset shaped by roles in travel, healthcare and logistics. I actively seek feedback and use it to improve the end-to-end customer experience.
Focus areas
- Strategic account management: large partner portfolios, revenue growth, contract negotiation, retention, long-term relationship building, including cross-sell and up-sell initiatives and data-driven recommendations.
- B2B sales & business development: client acquisition, pipeline management in CRM, market research, expansion opportunities
- Customer journey optimisation: feedback loops, end-to-end experience improvement across multiple industries including travel, healthcare, and logistics.
- Partner enablement: training and mentoring teams on best practices and tools
- Recruitment & talent acquisition: End-to-end recruitment processes including sourcing, interviewing, and selecting candidates, as well as onboarding, training, and performance management support.
- Offline marketing & brand management: Execution of marketing campaigns, brand transformation projects, market and brand analysis, and development of internal training programs to ensure consistent brand messaging.
- Logistics & administrative coordination: Coordination of international shipments, preparation of export documentation in compliance with maritime and customs regulations, and operational support for B2B clients.
- Amadeus Travel System: Handling of complex booking changes, cancellations, and modifications using the Amadeus travel system, ensuring accuracy and client satisfaction.
- Cross-functional collaboration: Partnering with cross-functional teams to optimize workflows, improve communication, and ensure seamless operational execution across departments and external organisations.
- Training & mentoring: Training and mentoring of team members on best practices and company tools to enhance partner engagement, sales effectiveness, and overall team productivity.
Experience
Professional experience10+ years
Freelancer since2025
Languages
EnglishFluentFrenchGoodDutchNative speakerSpanishGood
Project history
Freelance Sales Consultant working with multiple brands in Barcelona, Spain, applying sales, strategic, and customer-optimisation skills on a freelance basis.
Current projects:
1. Telecommunication company
- Hired to do acquisitions and to up and cross-sell with existing customers (increase new customers and retention growth)
2. Business development for different SaaS start-ups
- Hired to set appointments and to close deals (increase new customers - close deals - handover to start-ups for onboarding)
Built and nurtured long-term relationships with a portfolio of 120+ high-revenue hotel partners across Belgium and The Netherlands. Led contract negotiations, cross-sell and up-sell initiatives, and provided data-driven recommendations. Collaborated with external organisations and mentored team members to enhance partner engagement and sales effectiveness.
Provided patient-centered customer service as the primary point of contact, coordinated care between patients and multidisciplinary medical teams, managed appointment scheduling, and maintained confidential patient records in compliance with healthcare regulations.