11/10/2026 updated
Premium member
100 % availableSAP C4C Service Cloud Consultant & Solution Architect (V1/V2) | S/4HANA & MDG Integration
Cambrils, Spain
Worldwide
Industrial Engineering and Management, Universitat Politecnica de ValenciaAbout me
Freelance SAP C4C consultant and solution architect, specialised in C4C Service Cloud (V1 & V2) since 2019. I run end-to-end country roll-outs on one of Europe's largest C4C Service implementations: 7 go-lives since 2024, all on schedule. Working remotely across Europe in English and Spanish.
SAP CPISAP Integration SuiteSAP S/4HANASAP CloudAtlassian JiraData MigrationSAP HANASolution ArchitectureSAP CXSAP BTPSAP C4CSAP MDG
SAP C4C Service Cloud (V1 & V2)
In-depth, hands-on knowledge of SAP Cloud for Customer Service: solution design, fit-gap, configuration, routing design, layout rules, service category catalog, email channel activation, KUT/extension fields, integration touchpoints, cutover and hypercare. Functional lead and solution architect on a global C4C roll-out programme: 7 country and market go-lives since 2024 (DACH, Germany/Austria/Slovakia, Iberia, CEE), all on schedule.
Routing and service categorisation
Designed routing logic and a fallback routing framework so no ticket is ever left unassigned, now a template reused across markets. Reworked a service category catalog with 500+ rule changes in one release without production incidents. Routing go-live validated to byte-identical level across 20,408 production rows.
Master data migration (MDG to C4C)
Led the validation of the MDG to C4C migration: around 40,000 accounts, 100,000 materials and 40,000 contacts, shared customers with multi-market sales org footprints, partner functions and BP relationships. Gap analysis caught 1,117 missing partner function pairs before go-live.
Integration with S/4HANA, MDG and middleware
Standard and custom C4C interfaces to S/4HANA and MDG, web service/SOAP troubleshooting and RCA, coordination with middleware and integration teams (e.g. Jira integration listener). Working knowledge of SAP Integration Suite (CPI) and SAP BTP.
C4C V1 to V2 migration
Ran the V1 to V2 migration analysis, mapping functional and technical differences to prepare the migration roadmap.
Performance and incident management
Tenant performance benchmarking, investigation of production degradation incidents defended with data in front of SAP support, incident RCA and hypercare reporting to business stakeholders.
SAP S/4HANA
Full S/4HANA implementation from build to go-live: system test management, role design, BI data warehouse on S/4HANA data and Warehouse Management go-live support.
Project delivery
As-is assessment, to-be process design and RACIs, blueprint, functional specifications, RICEFWs, user story backlog management, coordination of offshore development teams, SIT/UAT lead (tester, defect handler, fix lead), cutover and hypercare. Jira.
Languages: English (fluent), Spanish and Catalan (native).
Experience
Professional experience5 - 10 years
Freelancer since2024
Languages
EnglishFluentSpanishNative speaker
Project history
Founded and lead an SAP CX consultancy based in Catalonia, serving clients across Europe (freelance delivery plus consultant placement).
Essity – Global SAP C4C roll-out programme. Functional lead and solution architect. Own the C4C Service solution for country roll-outs: scope, fit-gap, routing design, layout rules, integration touchpoints, cutover and hypercare. 7 country and market go-lives since 2024, including CG EAST (Germany, Austria, Slovakia), CG DACH and HM Iberia, all on schedule. Led the validation of the MDG to C4C master data migration (around 40,000 accounts, 100,000 materials and 40,000 contacts). Ran the C4C V1 to V2 migration analysis. Built the fallback routing framework and deployed version 11 of the service category catalog (500+ rule changes). Performance troubleshooting and RCA with SAP support.
Roca and Hotusa – SAP C4C consulting (subcontracted through CXsystec, 2025). Service process configuration, functional analysis and solution design support.
Essity – New service management model on SAP Service Cloud (C4C) and S/4HANA. Functional lead. Grew from consultant to functional lead of the C4C workstream over four and a half years. As-is assessment of customer service processes across business lines, to-be model and RACIs. Fit-gap analysis, RICEFWs, blueprint and functional specifications. Configured the C4C service model and its standard and custom interfaces to S/4HANA and MDG. Coordinated several streams including offshore development teams, managed the user story backlog and defined the tenant landscape for backend integration. Led SIT and UAT as tester, defect handler and fix lead, then supported go-live.
Henkel – SAP Service Cloud proof of concept (Sep 2019 – Apr 2020). Gathered business requirements, mapped them to standard C4C, built the business case, configured the demo model and presented the result to Henkel leadership.
Soler & Palau – Full SAP S/4HANA implementation for a global ventilation manufacturer. Complete S/4HANA implementation from build through go-live on the client site. Managed system test execution and reported results to the client, worked on role design and construction in S/4HANA, helped build a BI data warehouse on S/4HANA data and supported the Warehouse Management module during go-live.