08/26/2026 updated
100 % available
Freelance Virtual Assistant | Customer Support | Data Entry & Google Sheets
port Harcourt, Nigeria
Worldwide
Google Sheets & Data Entry
Practical experience in organizing customer order information in Google Sheets, checking records for errors and missing data, identifying duplicates, and maintaining accurate and organized order trackers.
Customer Support & Communication
Hands-on training in writing professional responses to customer questions, handling delayed-order complaints, managing refund and discount requests, and knowing when to escalate issues.
Virtual Assistant Workflow & Administrative Support
Experience in prioritizing customer and administrative tasks, creating daily client progress reports, developing checklists and SOPs for recurring VA tasks, and protecting confidential customer information.
Google Workspace & Gmail
Proficiency in using Google Workspace tools including Gmail for professional email and message management in a virtual assistant context.
Online Research
Ability to conduct structured online research to support administrative and client tasks efficiently.
Order Tracking & Data Organization
Practical skills in tracking customer orders, organizing data systematically, and maintaining clear records for client review.
Error Checking & Quality Control
Attention to detail in reviewing spreadsheets and documents for obvious errors, inconsistencies, and missing information.
Canva Design
Basic skills in creating promotional and social-media graphics using Canva.
Full-Stack Web Development (in progress)
Currently developing full-stack web development skills as part of ongoing professional growth.
Practical experience in organizing customer order information in Google Sheets, checking records for errors and missing data, identifying duplicates, and maintaining accurate and organized order trackers.
Customer Support & Communication
Hands-on training in writing professional responses to customer questions, handling delayed-order complaints, managing refund and discount requests, and knowing when to escalate issues.
Virtual Assistant Workflow & Administrative Support
Experience in prioritizing customer and administrative tasks, creating daily client progress reports, developing checklists and SOPs for recurring VA tasks, and protecting confidential customer information.
Google Workspace & Gmail
Proficiency in using Google Workspace tools including Gmail for professional email and message management in a virtual assistant context.
Online Research
Ability to conduct structured online research to support administrative and client tasks efficiently.
Order Tracking & Data Organization
Practical skills in tracking customer orders, organizing data systematically, and maintaining clear records for client review.
Error Checking & Quality Control
Attention to detail in reviewing spreadsheets and documents for obvious errors, inconsistencies, and missing information.
Canva Design
Basic skills in creating promotional and social-media graphics using Canva.
Full-Stack Web Development (in progress)
Currently developing full-stack web development skills as part of ongoing professional growth.
Languages
EnglishNative speaker
Project history
Completed a self-directed Virtual Assistant training project focused on customer support, order management, Google Sheets, administrative organization, and professional client communication. Practiced handling realistic business situations and developed a structured workflow for completing VA tasks accurately and efficiently.
Organized customer order information, checked records for obvious errors and missing information, identified duplicate and unclear orders, grouped orders requiring attention, created an attention list for issues requiring client review, and practiced maintaining accurate and organized order trackers.
Wrote professional responses to customer questions, delayed-order complaints, and difficult customer situations. Practiced handling refund and discount requests without making unauthorized promises, and learned when to answer, request additional information, or escalate an issue.