10/07/2026 updated
MG
100 % available
Functional Consultant | Dynamics 365 | Business Central | Digital Transformation
Crawley, United Kingdom
Only remote
BA (Hons) Business Management with Accounting & Finance, 2:1 - Nottingham Trent UniversityDynamics 365 & Business Central
Expertise in shaping Dynamics 365 roadmaps and solution options, redesigning customer journeys across Dynamics 365, NAV 2016, Horizon and customer portals, as well as migrating Navision data to Business Central across global offices.
Requirements & Solution Governance
Ownership of governance and technical assurance across the solution lifecycle, reviewing requirements and ensuring product and engineering teams follow agreed design principles, including process and journey mapping and benefits realisation.
Data Migration & UAT
Extensive experience executing UAT, documenting changes, creating data models and process maps in Visio, and delivering data migration activities to reduce manual effort and errors across complex transformation programmes.
Power BI & Reporting
Expansion of Power BI audiences through new insights and features, increasing user adoption by 100+ users and supporting evidence-based decision-making for senior stakeholders.
CRM Support & Administration
Second-line CRM support for up to 200 users, resolving 10-15 complex queries daily, consistently meeting SLA targets, and partnering with developers and project managers to improve platforms such as Liquidlogic, SystmOne and Rio.
Azure & Cloud Technologies
Certified in Azure and experienced with Azure Logic Apps, supporting cloud B2B upgrades and digital transformation initiatives across global offices.
DevOps & SharePoint
Utilisation of DevOps and SharePoint for documenting changes, managing solution delivery workflows and supporting digital service transformation and quality assurance.
Agile Delivery & Training
Delivery of technology projects using Agile methodologies, providing daily implementation guidance to stakeholders and conducting weekly user training sessions to drive adoption.
Vendor & Stakeholder Management
Management of projects and BAU contracts valued from 30k to 150k, presenting delivery challenges to senior leaders and coordinating with vendors and multidisciplinary teams of up to 30.
Expertise in shaping Dynamics 365 roadmaps and solution options, redesigning customer journeys across Dynamics 365, NAV 2016, Horizon and customer portals, as well as migrating Navision data to Business Central across global offices.
Requirements & Solution Governance
Ownership of governance and technical assurance across the solution lifecycle, reviewing requirements and ensuring product and engineering teams follow agreed design principles, including process and journey mapping and benefits realisation.
Data Migration & UAT
Extensive experience executing UAT, documenting changes, creating data models and process maps in Visio, and delivering data migration activities to reduce manual effort and errors across complex transformation programmes.
Power BI & Reporting
Expansion of Power BI audiences through new insights and features, increasing user adoption by 100+ users and supporting evidence-based decision-making for senior stakeholders.
CRM Support & Administration
Second-line CRM support for up to 200 users, resolving 10-15 complex queries daily, consistently meeting SLA targets, and partnering with developers and project managers to improve platforms such as Liquidlogic, SystmOne and Rio.
Azure & Cloud Technologies
Certified in Azure and experienced with Azure Logic Apps, supporting cloud B2B upgrades and digital transformation initiatives across global offices.
DevOps & SharePoint
Utilisation of DevOps and SharePoint for documenting changes, managing solution delivery workflows and supporting digital service transformation and quality assurance.
Agile Delivery & Training
Delivery of technology projects using Agile methodologies, providing daily implementation guidance to stakeholders and conducting weekly user training sessions to drive adoption.
Vendor & Stakeholder Management
Management of projects and BAU contracts valued from 30k to 150k, presenting delivery challenges to senior leaders and coordinating with vendors and multidisciplinary teams of up to 30.
Experience
Professional experience10+ years
Freelancer since2022
Languages
EnglishNative speaker
Project history
Own governance and technical assurance across the solution lifecycle, reviewing requirements and ensuring product and engineering teams follow agreed design principles. Shaped Dynamics 365 roadmaps and solution options, identifying 300k in benefits and 30k in cost-saving opportunities. Mapped systems, processes and team impacts for the consolidation of seven regions into four. Redesigned customer journeys across Dynamics 365, NAV 2016, Horizon and the customer portal. Built cost models and presented delivery challenges to senior leaders.
Led technology delivery projects valued up to 10m with multidisciplinary teams of up to 30. Enabled 1m savings by implementing Navision changes in-house. Delivered testing and software initiatives within a 5m digital transformation spanning Navision 2009 R2 and Dynamics CRM. Expanded the Power BI audience by 100+ users. Designed and deployed CRM and cloud B2B upgrades across global offices and migrated Navision data to Business Central.
Provided second-line CRM support to 200 users, resolving 10-15 complex queries daily and consistently meeting SLA targets. Executed UAT, documented changes in SharePoint and partnered with developers, project managers and service stakeholders to improve Liquidlogic, SystmOne and Rio. Created data models and process maps in Visio to support digital service transformation and quality assurance.