12/04/2024 updated
GJ
100 % available
Senior Subject Matter Expert - UC and CC
Almere, Netherlands
Worldwide
Bachelors in Electronics and Communication, 2010Application Programming Interfaces (APIs)Bash ShellVoIPCall CentersCloud ComputingDatabasesSystem ConfigurationLinuxHypertext Transfer Protocols (HTTP)Infrastructure ManagementSession Initiation ProtocolsUnix ShellSimple Mail Transfer ProtocolsNagiosRouting
Unified Communications and Contact Center Solutions
Extensive experience in implementing and configuring UC and CC products, including Avaya and Genesys Cloud platforms.
Cloud Technologies
Proficient in cloud implementation and configuration for Genesys and Avaya cloud solutions, including user management and system configuration.
Technical Expertise
Strong knowledge of various technologies including Kubernetes, Docker, API integration, and scripting languages like SQL, Bash, and Shell.
VOIP and Telephony Systems
Experience in managing and administrating VOIP Telephony infrastructure, including day-to-day operations and service requests.
Networking and Protocols
Understanding of networking fundamentals, routing, switching, and various protocols such as SIP, SMTP, FTP, HTTP, HTTPS.
Database and Monitoring Tools
Familiarity with databases like SQL, Informix, Oracle, and monitoring tools such as SolarWinds, Nagios, OpenNMS.
Operating Systems
Proficiency in working with Linux, Solaris, and Windows operating systems.
Extensive experience in implementing and configuring UC and CC products, including Avaya and Genesys Cloud platforms.
Cloud Technologies
Proficient in cloud implementation and configuration for Genesys and Avaya cloud solutions, including user management and system configuration.
Technical Expertise
Strong knowledge of various technologies including Kubernetes, Docker, API integration, and scripting languages like SQL, Bash, and Shell.
VOIP and Telephony Systems
Experience in managing and administrating VOIP Telephony infrastructure, including day-to-day operations and service requests.
Networking and Protocols
Understanding of networking fundamentals, routing, switching, and various protocols such as SIP, SMTP, FTP, HTTP, HTTPS.
Database and Monitoring Tools
Familiarity with databases like SQL, Informix, Oracle, and monitoring tools such as SolarWinds, Nagios, OpenNMS.
Operating Systems
Proficiency in working with Linux, Solaris, and Windows operating systems.
Languages
EnglishFluent
Project history
Provide implementation, design, and consulting on Unified Communications and Contact Center solutions. Conduct technical workshops, administer Genesys Cloud platform, and integrate various tools and systems.
Led a team of engineers building technical capabilities for Avaya CC products. Managed critical incidents, acted as POC for development team, and provided knowledge transfer to sales teams.
Provided support for professional services, performed troubleshooting for critical accounts, and managed team activities including shift roster and team building.