Profileimage by Gellert Pasztor Senior Salesforce Expert from Muenchen

Gellert Pasztor

available

Last update: 06.09.2022

Senior Salesforce Expert

Company: NFQ-X GmbH
Graduation: not provided
Hourly-/Daily rates: show
Languages: German (Full Professional) | English (Limited professional) | Slovakian (Full Professional) | Hungarian (Native or Bilingual)

Skills

Salesforce Certifications & Trainings
•    Salesforce (ADM 201)
•    Salesforce Service Cloud Consultant (CDW-261)

Salesforce Skills
•    Service Cloud
•    Sales Cloud
•    Field Service Lightining
•    Digital Experiences
•    Data Migration
•    Case Management
•    CTI Integration
•    Omnichannel  - Skill Based Routing
•    Process Automation
•    Visualforce 
•    REST API 
•    Apex
•    Flow Builder
•    Lightning App Builder

Further Skills
•    JIRA/Confluence/ Service Desk 
•    SCRUM
•    Requirements Engineering
•    Freshdesk Customer Support 
•    Zendesk Support 
•    Ubuntu /Debian Linux 
•    Linux Satellite Systems

Project history

02/2021 - Present
Senior Technical Solution Consultant
NFQ X GmbH (Part of NFQ group) (Internet and Information Technology, < 10 employees)

Implementation of complex account structures in Sales & Service Cloud including Field Service Lightning,
Requirements Collection, Sales & Service process design, API development, Data migration, Apex programming, 
Web-to-case and web-to-lead forms
Duration: >1 year


Project Overview with Salesforce specific task

Parkdepot (Platform for Parking lot management):
•    Service process design
•    Implementation of Salesforce Service Cloud 
•    Creation of 50+ automations (screen flows, triggers and process builders) across the entire customer journey to make data entry and processing more efficient
•    Skill Based Omnichannel
•    Hubspot to Salesforce data migration
•    Automated case assignment based on skill-routings
•    CTI Integration
•    API between internal database, Airtable and Salesforce
Duration: 8 months
    
Alaiko (Logistics operating system):
•    Operations process design & implementation
•    Setup and configuration Salesforce Service Cloud
•    Automated invoice creation, payment & dunning solution (CPQ equivalent)Q
•    3rd party tool integrations
•    Sales to Operations data handover 
Duration: 5 months

HomeToGo (Portal for finding vacation homes):
•    Implementation of Service Cloud
•    Customized Apex, Visualforce as well as Lightning components
•    Creation and support of validation rules, workflows, flows, process builders, approval processes, formulas, visualforce pages, apex classes and aura components.
Duration: 4 months

12/2015 - 02/2021
Salesforce Specialist
weeBusiness GmbH (Internet and Information Technology, 50-250 employees)

Implementation of Service Cloud platform, Salesforce project management, external system connections, service level 2-3, employee training, JIRA / Confluence
Duration: >6 years

Saleforce specific Tasks
•    Initial implementation of Service Cloud platform
•    Digital Experience for Sales & Service Partners  up to 1200 Users
•    Continuous further development of Service Cloud 
•    Configuration of standard and custom objects
•    Training of employees
Duration: approx. 6 years

11/2014 - 11/2015
Service Level 1-2 Support
FlexCom GmbH (Internet and Information Technology, 50-250 employees)

Zendesk and Freshdesk administration 
Duration: 1 year

10/2005 - 10/2015
System Administrator
Unternehmer (Internet and Information Technology, < 10 employees)

Service provider for system administration and system maintenance, distribution of hardware and software.
Duration: >10 years

Local Availability

Only available in these countries: Germany
Profileimage by Gellert Pasztor Senior Salesforce Expert from Muenchen Senior Salesforce Expert
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