09/07/2022 updated

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100 % available

General & Operations Manager- Virtual Assistant Trained

Kenya
Kenya
Kenya
Kenya

Profile attachments

CV - Maureen Muzondo

Strategic ManagementProblem SolvingProject ManagementOperations ManagementStrategic ThinkingSuccess DrivenTeam-workingHardworking and Dedicated
As an ambitious professional with collaboration proficiency and extensive Founder and Director experience. l am excited to contact you with my interest as it would be a career highlight to be considered for this opportunity. l believe that my professional background and industrial drive make me an ideal candidate to fill this position.I strongly believe l am an ideal fit for this role because l thrive in high-pressure and fast paced situations, striving for positive results by applying my project management and strategic planning abilities.Further, l possess expertise in operations management and acumen for maximising performance and inspiring colleagues. l am able to visualise success and identify unconventional yet highly effective strategies for achieving it. In my past positions,l have skilfully balanced organisational objectives and
productive relationships, strategizing and recommending ways in which to achieve and maintain a competitive business edge. My problem-solving and teamwork talents have supported my professional growth.

Experience

Professional experience10+ years

Languages

EnglishGood

Project history

General Manager, Operations, Advertising, Events and Marketing Manager.

KIZA Restaurant & Lounge
Duties and responsibilities: Formulating policies, managing daily operations,
and planning the use of materials and human resources. Ensuring that all
workings are manufactured in a correct, cost effective and timely manner in
alignment with specifications and quality requirements. Improving operational
management systems, processes and best practices that guarantee
organizational well-being. Ensured that all workings are manufactured in a
correct, cost effective and timely manner in alignment with specifications
and quality requirements. Chalking out or improving operational systems,
processes and best practices that guarantee organizational well-being.
Purchase materials, plan inventory and ensure ware-house efficiency.
Contribute towards the achievement of the company's strategic and
operational objectives. Examine financial data/statements and use them to
improve profitability. Perform quality controls and monitor production KPI's.
Recruit, train, supervise and appraise human resources. Cater to clients' or
personnel's concerns.

General & Operations Manager/ Head of Strategic Sales, Advertising, Events & Marketing Manager.

GALILEO INVESTMENTS LIMITED
Responsibilities: Administrative management, financial management, sales &
service, supervision, public relations, profitability and marketing management
of the company. Supervision in development and communications in
cooperative policies, goals and results, leading the employee team by
providing solutions for day to day problems & support cooperative policies
in operations. To improve the management system of the company by
recruiting, selecting, training, coaching and counselling programmes. Foster
discipline in heads of departments in their communication skills, strategies,
planning, forecasting, and monitoring projects. Establish the annual product
line business plan (revenue and operating income). Ensure business execution
will meet or exceed annual revenue and operating income targets. Report on
the status of the business in reviews and monthly reports. Partner with regional
distribution/supplier sales managers/ key account managers to understand the
product line demand and supply plans. Manage budget by supporting growth
initiatives and controlling/managing costs (support, selling,). Conduct pricing
and profitability analysis and implement initiatives to increase profitability.
Provide guidance, strategies and support (product marketing) to the sales
team to ensure sales objectives are met; and support sales in development of
appropriate sales channels. Develop product portfolio growth strategy. Plan
and implement a five-year growth plan for the product line and strategic and
relevant media platforms. Develop a service line growth strategy.

Special Events & Media Manager.

Capital Group Limited
Responsibilities: Assist and enable clients in achieving their strategic goals
which directly or indirectly positively impact their bottom line through above the
line and below the line activities. These areas include product development,
experiential brand strategies, customized media management and brand
awareness. The ultimate goal was to increase sales and market positioning for
each client. Analyse consumer patterns to identify challenges clients' products
or services face and provide working, temporary and permanent solutions with
a strong custom-made media plan on radio and digital media.
Results:
Developed and implemented a promotion that saw a quick turn around in
the success and volume growth for Tusker "50 Milli Yama Fans" campaign.
Created and executed effective consumer launches and sampling activations
for EABL brand, Blossom hill, which led to an "out-of-stock" situation in
sales in less than one month. Responsible for generating a new working
experiential strategy for Redds. Conception included creating a particular
ambience which ultimately increased volumes at outlets and targeted events.
Developed, planned and executed a new campaign strategy for Standard
Chartered Debit Visa. Through implementation of this campaign high sales
where achieved and the brand manager hit their target in-terms of swipes for
the next two years. Developed and coordinated varied concepts through a
customer appreciation campaign for the 2010 World Cup period. These events
established better relationships and business partnerships between Coca
Cola and key customers. The lounge unplugged event planning for Capital
FM to showcase neo soul international artistes that appealed to the upwardly
mobile target market who are the substantial listenership the station appeals
to. Tusker lite experience created development and executed all aspects of the
event.

Chief Project Framework Facilitator & Donor Liaison.

Painted Dog Conservation
Responsibilities: The coordination and implementation of all project aspects.
Managed the preparation and presentation of work-plans, budgets and
reports. Provided administrative, technical and practical inputs into all aspects
of project framework. Built effective working relationships with local and
government institutions. Ensured timely and effective implementation of
annual work plans including the collection of data for monitoring project
performance. Established timely delivery of all required reports on project
progress, according to the implemented formats. Secured that all project
reports and documents met required quality in form, content, flow and
clarity. Implemented a continuous monitoring and evaluation of the project
work-plans in all departments and collection of data to measure impacts
(performance appraisals). Maintained close and cordial working relations
with the government managers on the ground, local communities and
local administration and other strategic partners in the field and beyond.
Supervised and line managed all project staff, ensuring timely delivery of their
responsibilities. Managed project administration considering the critical need to
ensure inter-linkages and harmony in programme delivery. Ensured best value
for money in implementing all aspects of the project.
Results:
Identified the weakness of a lack of a project framework in terms of the
interconnection of the Painted dog's departments which included Research,
Administrative, Anti-poaching, Community programs and Bush Camp
departments. Developed, recommended and implemented a new framework
that allowed the entire workforce to fully understand and value the function of
a solid working framework; i.e. why a framework is needed? The implantation
of a work plan which saw a new productive working environment solidified and
team relations.

Head Trainer

Ntwengwe Community Development
Subcontracted to be the head trainer and facilitator for the Ntwenge regional
project work frame analysis and monitor. Introduce implementation and
facilitate administrative systems. Develop donor targeted systems, problem
solutions for arising crisis management. Implement performance indicator
systems, employee induction program, supporting project based efficiencies,
motivation analysis, indicators and monitoring, strategic planning and overall
organizational setting of goals, team building facilitation, departmental
performance assessments, and facilitation of training workshops and
development of efficiencies. Results: successfully implemented systems within
the three months allocated and these systems are still in effect, employees
have a clear understanding of their job descriptions, performance level have
gradually increased from 55,2% average performance levels to 76,2% as
reported April 2008.

Head Of Project Management

Tru Blaq
Initially joined the organization to complete internship requirements for
my undergraduate program. Upon completion of my internship, I was
promoted to assistant manager. New responsibilities included supervision
and direct involvement in client service, proposal and concept development,
administrative work, budget developments, events planning and execution,
project reconciliations and business development.
Results:
Developed a new vision and mission statement for Music Copyright of
Kenya (MCSK) by strategically targeting the Kenyan entertainment industry.
Spearheaded the implementation of this new program that protects assists and
distributes funds generated from artists' music which is defined as 'Intellectual
Property.' Identified the need and develop a countrywide based youth voter
registration and civic education campaign popularly known as the 'Vijana
Tugutuke' campaign. Popular Kenyan music artists which the youth admire
were used to reinforce the campaign. Created awareness and visibility of
the campaign which resulted in an overwhelming registration from the youth.
The year 2002 had recorded only 3 million Kenyan youth had voted. After the
'Vijana Tugutuke' campaign the 2007 election year saw a resounding 11, 756,
233 million youth. Coordinated and implemented the university sensitization
"Wakilisha na Trust" campaigns which saw regions with low safe sexual
practices statistics raise by more that half in Eldoret, Meru and Kisumu as
analysed by Population Services International. Created and implemented a
three-month campaign in reaction to the decrease in sales for Smirnoff Ice
and Black to the target market (Smirnoff Raev It Up Promotion). Launched
a successful campaign that saw the consumer activations an overwhelming
response to the SMS-based promotion which had not been previously
experience by the brand.

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