09/06/2022 updated
GK
100 % available
Team Leader - Operations, Customer Support Officer, Executive Sales Promotions
India
India
BACHALOR IN POLITICAL SCIENCEMicrosoft ExcelSales PromotionServicio al ClienteComputer LiteracyCustomer SatisfactionData EntryMathematicsMemosMicrosoft OfficeMicrosoft PowerPointAttention To DetailCuriosity
I have good math skills, ability to be detailed oriented
Strong computer proficiency, with a firm grasp on MS Office tools and the tech savvy to quickly learn and master new software programs
Strong attention to detail and a commitment to the highest quality of performance
Ability to read and comprehend detailed instructions, correspondence and memos
Complete all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality.
Maintain a 99% accuracy rate by assessing client and account documents for errors according to standard practice.
Contact client to resolve any issues with their source data.
Guaranteed 100% customer satisfaction.
Strong computer proficiency, with a firm grasp on MS Office tools and the tech savvy to quickly learn and master new software programs
Strong attention to detail and a commitment to the highest quality of performance
Ability to read and comprehend detailed instructions, correspondence and memos
Complete all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality.
Maintain a 99% accuracy rate by assessing client and account documents for errors according to standard practice.
Contact client to resolve any issues with their source data.
Guaranteed 100% customer satisfaction.
Languages
EnglishNative speakerHindiNative speaker
Project history
* Collections of HSBC credit cards/store cards and mortgages for US.
* Collections for cards, loans, overdraft accounts for Singapore/India.
* Specialized in recovery of written off loans in the Middle East regions.
* Supported HSBC UK Region for disputes for debit cards.
* Trained in CBS Call model, objection handling, disputes and complaint handling.
* Trained in skip tracing and HSBC business email writing skills.
* Collections for cards, loans, overdraft accounts for Singapore/India.
* Specialized in recovery of written off loans in the Middle East regions.
* Supported HSBC UK Region for disputes for debit cards.
* Trained in CBS Call model, objection handling, disputes and complaint handling.
* Trained in skip tracing and HSBC business email writing skills.
* Managing collections portfolio for Dell Financial Services US, providing customer service
and collections activity.
* Responsible for production, attendance, monitoring and feedback of a team of collectors.
* Handled DFS research with involved identifying misapplication of funds, lifting and
reapplying payments from one of the customer's account to the other.
* Application of unidentified funds to the respective accounts.
* Ensuring customer disputes are resolved by coordinating with the customer service team of
DFS & Dell Inc on occasions when incorrect invoicing was generated.
* Maintaining and running jobs in the dialer.
* Managing staffing levels to handle inbound call volume.
and collections activity.
* Responsible for production, attendance, monitoring and feedback of a team of collectors.
* Handled DFS research with involved identifying misapplication of funds, lifting and
reapplying payments from one of the customer's account to the other.
* Application of unidentified funds to the respective accounts.
* Ensuring customer disputes are resolved by coordinating with the customer service team of
DFS & Dell Inc on occasions when incorrect invoicing was generated.
* Maintaining and running jobs in the dialer.
* Managing staffing levels to handle inbound call volume.
* Responsible for customer support for any general/technical issues related clarifications.
* Provided customer services and collections activities.
* Managed inbound calls effectively.
* Provided customer services and collections activities.
* Managed inbound calls effectively.