Customer Support Executive
HSBC
Keywords
Skills
I have good math skills, ability to be detailed oriented
Strong computer proficiency, with a firm grasp on MS Office tools and the tech savvy to quickly learn and master new software programs
Strong attention to detail and a commitment to the highest quality of performance
Ability to read and comprehend detailed instructions, correspondence and memos
Complete all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality.
Maintain a 99% accuracy rate by assessing client and account documents for errors according to standard practice.
Contact client to resolve any issues with their source data.
Guaranteed 100% customer satisfaction.
Strong computer proficiency, with a firm grasp on MS Office tools and the tech savvy to quickly learn and master new software programs
Strong attention to detail and a commitment to the highest quality of performance
Ability to read and comprehend detailed instructions, correspondence and memos
Complete all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality.
Maintain a 99% accuracy rate by assessing client and account documents for errors according to standard practice.
Contact client to resolve any issues with their source data.
Guaranteed 100% customer satisfaction.
Project history
05/2008
-
07/2017
* Collections of HSBC credit cards/store cards and mortgages for US.
* Collections for cards, loans, overdraft accounts for Singapore/India.
* Specialized in recovery of written off loans in the Middle East regions.
* Supported HSBC UK Region for disputes for debit cards.
* Trained in CBS Call model, objection handling, disputes and complaint handling.
* Trained in skip tracing and HSBC business email writing skills.
* Collections for cards, loans, overdraft accounts for Singapore/India.
* Specialized in recovery of written off loans in the Middle East regions.
* Supported HSBC UK Region for disputes for debit cards.
* Trained in CBS Call model, objection handling, disputes and complaint handling.
* Trained in skip tracing and HSBC business email writing skills.
11/2005
-
04/2007
Team Leader - Operations
Allsec Technologies Limited
* Managing collections portfolio for Dell Financial Services US, providing customer service
and collections activity.
* Responsible for production, attendance, monitoring and feedback of a team of collectors.
* Handled DFS research with involved identifying misapplication of funds, lifting and
reapplying payments from one of the customer's account to the other.
* Application of unidentified funds to the respective accounts.
* Ensuring customer disputes are resolved by coordinating with the customer service team of
DFS & Dell Inc on occasions when incorrect invoicing was generated.
* Maintaining and running jobs in the dialer.
* Managing staffing levels to handle inbound call volume.
and collections activity.
* Responsible for production, attendance, monitoring and feedback of a team of collectors.
* Handled DFS research with involved identifying misapplication of funds, lifting and
reapplying payments from one of the customer's account to the other.
* Application of unidentified funds to the respective accounts.
* Ensuring customer disputes are resolved by coordinating with the customer service team of
DFS & Dell Inc on occasions when incorrect invoicing was generated.
* Maintaining and running jobs in the dialer.
* Managing staffing levels to handle inbound call volume.
03/2003
-
10/2005
Customer Support Officer
Allsec Technologies Limited
* Responsible for customer support for any general/technical issues related clarifications.
* Provided customer services and collections activities.
* Managed inbound calls effectively.
* Provided customer services and collections activities.
* Managed inbound calls effectively.
10/1998
-
10/1999
Executive Sales Promotions
Comdex Computer Publishing
* Responsible for Sales in Delhi region.
* Managed key corporate accounts of NIIT, Aptech, NTG and SSI.
* Management of sales promotions and POP displays at trade fairs:
* CSI 98(Computer Society of India, Indira Gandhi Indoor Stadium, New Delhi)
* Calcutta Book Fair.
* Delhi Book Fair (Pragati Maidan, New Delhi)
* India Internet World (Pragati Maidan, New Delhi)
* Delhi Publishers Guild (Delhi Hatt)
* Managed key corporate accounts of NIIT, Aptech, NTG and SSI.
* Management of sales promotions and POP displays at trade fairs:
* CSI 98(Computer Society of India, Indira Gandhi Indoor Stadium, New Delhi)
* Calcutta Book Fair.
* Delhi Book Fair (Pragati Maidan, New Delhi)
* India Internet World (Pragati Maidan, New Delhi)
* Delhi Publishers Guild (Delhi Hatt)
Local Availability
Only available in these countries:
India
Looking at working remotely.
Other
Hi,
I have good math skills and the ability to be detailed oriented.
I have strong computer proficiency, with a firm grasp on MS Office tools and tech savvy to quickly learn and master new software programs.
Strong attention to detail and a commitment to the highest quality of performance.
Ability to read and comprehend detailed instructions, correspondence and memos.
Complete all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality.
Maintain a 99% accuracy rate by assessing client and account documents for errors according to standard practice.
Guaranteed 100% customer satisfaction.
Thank You.
I have good math skills and the ability to be detailed oriented.
I have strong computer proficiency, with a firm grasp on MS Office tools and tech savvy to quickly learn and master new software programs.
Strong attention to detail and a commitment to the highest quality of performance.
Ability to read and comprehend detailed instructions, correspondence and memos.
Complete all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality.
Maintain a 99% accuracy rate by assessing client and account documents for errors according to standard practice.
Guaranteed 100% customer satisfaction.
Thank You.
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