IT Manager and Systems Analyst with 43 years of experience

Seasoned IT leader with 40+ years across support, infrastructure, and systems development for high-demand corporate environments, consistently focused on user service, operational continuity, and process improvement. ACERCA DE MI

Recent roles include Systems Manager / Project Leader at an occupational health company and senior technical support for an international safety-apparel firm. Contributions centered on standardization, staff training, and remote regional support. ACERCA DE MI

In the last years, led practical AI and automation adoption for office and support workflows: deploying Microsoft 365 Copilot; building document automation with Python/VBA and generative models; creating web chatbots and internal assistants with step-by-step guides; and training non-technical teams. ACERCA DE MI

Metrics-driven approach with clear objectives: organizes, documents, and automates processes to improve response times (SLA/MTTR), reduce errors, and raise user satisfaction. ACERCA DE MI

Technical foundation spans Microsoft 365, Windows (client/server), networking/security, and backups—plus development experience in Clipper, VB6, VBA, and SQL, integrating with third-party systems. Advanced English enables smooth coordination with teams and vendors. ACERCA DE MI

Overall, a hands-on, outcome-oriented leader who blends deep operational experience with modern AI-driven automation to standardize practices, upskill teams, and deliver reliable, measurable improvements across IT services.