09/06/2022 updated
100 % available
Help Desk Support, Data Entry, Customer Service Representative, 1st Level Support
Lapu-lapu, Philippines
Philippines
BSc. Electrical EngineeringSKILLS
EXPERIENCE
- Can maintain a professional attitude with peers, co-workers, and clients at all times.
- Expert in achieving high levels of multi-tasking by remaining focused and goal-oriented.
- Focused and driven to always meet deadlines and targets as required.
- Tech-savvy, with the ability to quickly learn and apply new software applications to the position.
- Entered all customer orders and shipping/tracking records with over 99% accuracy.
- Used MS Office daily, including Outlook and Excel. Devised several MS Excel macros to automate repetitive tasks.
EXPERIENCE
- Monitor and maintain the operations, resolve issues, and help develop new solutions for the Supply Chain system.
- Troubleshoot, assign resources to resolve emerging or identified issues, and lead action teams to correct.
- Report on a variety of metrics to system availability and support effectiveness.
- Coordinate with development, user, and network teams to ensure systems meet capacity requirements.
- Work with development teams to design, build, and implement application integrations.
- Test major and minor enhancements as part of the development team and coordinate with the change manager and business analyst to support user testing.
- Work with business analysts to document business process and requirements documents.
- Build reports and/or data extracts to support business analysis.
Languages
EnglishGood
Project history
The primary goal of the Airfreight applications “First-level support” is to provide a competent and effective functional and setup support service for any software used by airfreight operational staff. We must provide to meet this goal.
• Easy to inquire: there must be in place a user-friendly tool for opening support requests tickets.
• Provide a fast reaction and resolving time: due to the airfreight business, the support reaction time must be counted in minutes.
• Have an adaptive communication level: we must properly communicate with the requestor depending on his company role and knowledge.
• Deliver the best-in-class knowledge: we must provide reliable and up-to-date answers.
• Easy to inquire: there must be in place a user-friendly tool for opening support requests tickets.
• Provide a fast reaction and resolving time: due to the airfreight business, the support reaction time must be counted in minutes.
• Have an adaptive communication level: we must properly communicate with the requestor depending on his company role and knowledge.
• Deliver the best-in-class knowledge: we must provide reliable and up-to-date answers.
Smootmoves Inc. (Kuehne - Nagel) * 5th Floor, Park Centrale, Jose Maria Del Mar Street, Building
Abad St, Cebu City, 6000 Cebu
* Preparing and sorting documents for data entry.
* Entering data into database software and checking to ensure the accuracy of the data that has
been inputted.
* Resolving discrepancies in information and obtaining further information for incomplete
documents.
* Creating data backups as part of a contingency plan.
* Responding to information requests from authorized members.
* Testing new database systems and software updates.
Abad St, Cebu City, 6000 Cebu
* Preparing and sorting documents for data entry.
* Entering data into database software and checking to ensure the accuracy of the data that has
been inputted.
* Resolving discrepancies in information and obtaining further information for incomplete
documents.
* Creating data backups as part of a contingency plan.
* Responding to information requests from authorized members.
* Testing new database systems and software updates.
Teleperformance * I. Villa St, Apas, Cebu City, Cebu
* Identified customer needs through active listening techniques to initiate referrals to colleagues
* Maintains ongoing relations, post-sale, with each customer (relationship management) and
maintains the company's customer files.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Ensure customer satisfaction and provide professional customer support.
* Identified customer needs through active listening techniques to initiate referrals to colleagues
* Maintains ongoing relations, post-sale, with each customer (relationship management) and
maintains the company's customer files.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Ensure customer satisfaction and provide professional customer support.