09/11/2026 updated
SS
100 % available
Global IT Operations & Service Management Leader
Zoetermeer, Netherlands
Only remote
Bachelor of Information & Communication TechnologyServiceNow Security OperationsApplication Lifecycle ManagementSoftware as a ServiceConfiguration ManagementControl OperationData GovernanceEquipment Service Management and RentalGlobal System for Mobile CommunicationsHP Service Manager SoftwareIBM Service Management FrameworkInformation Technology Infrastructure Libraries (ITIL)Information Lifecycle ManagementInformation Security ManagementIT ManagementInformation Technology Operations
IT Strategy, Governance & Operations
IT Strategy Alignment and Operating Model Design across global IT operations and service delivery environments. Expertise in IT Governance, Risk Management and Business Continuity, combined with Service Performance Management using SLAs, KPIs, Reporting and Continual Improvement frameworks. Technology Transformation and Organizational Maturity initiatives supported by Executive Stakeholder and Cross-Functional Leadership.
Service Management & ITSM
ITIL-aligned Incident, Request, Problem, Change and Access Management across MSP, SaaS and In-House environments. Major Incident Management, Post-Incident Reviews and Root-Cause Analysis as well as ITSM Framework Design, Service Governance and Process Standardization.
Identity, Security & Resilience
Identity and Access Management, SSO, MFA, RBAC and Access Governance including Joiner, Mover and Leaver Lifecycle Design and Automation. Security Governance, Operational Controls and Compliance Readiness covering SOC 2 Type II and ISO 27001 Initiatives as well as Operational Resilience and Business Continuity.
Workplace, SaaS & Technology Enablement
Digital Workplace and Endpoint Strategy covering Windows and macOS Management, UEM, MDM and Device Lifecycle. Microsoft 365, Google Workspace and Enterprise SaaS Governance combined with Automation and Workflow Optimization and Technology Vendor, Licensing and Commercial Management.
Leadership & Commercial Management
Building and Developing High-Performing IT Teams with a focus on Budget Planning, Cost Optimization and Vendor Governance. Executive Communication and Customer Stakeholder Management supported by Process Design, Knowledge Management and Operational Excellence.
Financial & Vendor Management
Strengthened supplier governance, contract management and commercial accountability, improving service quality while increasing transparency around operational costs and vendor performance. Organizational efficiency initiatives through improved vendor management, licensing governance and operational performance oversight.
Automation & Digital Enablement
Automation initiatives that reduce operational overhead, improve employee experience, accelerate onboarding processes and enable sustainable growth through scalable service delivery. Monitoring and automation capabilities enabling proactive service delivery and improved reliability.
Cloud & Infrastructure Transformation
Cloud adoption initiatives, collaboration platform modernization programs, infrastructure transformation projects and business application implementations. Reduction of technical debt while improving scalability, operational efficiency, availability and long-term technology sustainability.
IT Strategy Alignment and Operating Model Design across global IT operations and service delivery environments. Expertise in IT Governance, Risk Management and Business Continuity, combined with Service Performance Management using SLAs, KPIs, Reporting and Continual Improvement frameworks. Technology Transformation and Organizational Maturity initiatives supported by Executive Stakeholder and Cross-Functional Leadership.
Service Management & ITSM
ITIL-aligned Incident, Request, Problem, Change and Access Management across MSP, SaaS and In-House environments. Major Incident Management, Post-Incident Reviews and Root-Cause Analysis as well as ITSM Framework Design, Service Governance and Process Standardization.
Identity, Security & Resilience
Identity and Access Management, SSO, MFA, RBAC and Access Governance including Joiner, Mover and Leaver Lifecycle Design and Automation. Security Governance, Operational Controls and Compliance Readiness covering SOC 2 Type II and ISO 27001 Initiatives as well as Operational Resilience and Business Continuity.
Workplace, SaaS & Technology Enablement
Digital Workplace and Endpoint Strategy covering Windows and macOS Management, UEM, MDM and Device Lifecycle. Microsoft 365, Google Workspace and Enterprise SaaS Governance combined with Automation and Workflow Optimization and Technology Vendor, Licensing and Commercial Management.
Leadership & Commercial Management
Building and Developing High-Performing IT Teams with a focus on Budget Planning, Cost Optimization and Vendor Governance. Executive Communication and Customer Stakeholder Management supported by Process Design, Knowledge Management and Operational Excellence.
Financial & Vendor Management
Strengthened supplier governance, contract management and commercial accountability, improving service quality while increasing transparency around operational costs and vendor performance. Organizational efficiency initiatives through improved vendor management, licensing governance and operational performance oversight.
Automation & Digital Enablement
Automation initiatives that reduce operational overhead, improve employee experience, accelerate onboarding processes and enable sustainable growth through scalable service delivery. Monitoring and automation capabilities enabling proactive service delivery and improved reliability.
Cloud & Infrastructure Transformation
Cloud adoption initiatives, collaboration platform modernization programs, infrastructure transformation projects and business application implementations. Reduction of technical debt while improving scalability, operational efficiency, availability and long-term technology sustainability.
Experience
Professional experience10+ years
Freelancer since2024
Languages
EnglishFluentDutchNative speaker
Project history
Lead end-to-end service management for globally delivered IoT platform services supporting enterprise customers across multiple regions and industries. Act as the operational bridge between Product, Engineering, Operations, Customer Success, Commercial, and Executive Leadership. Establish governance structures, executive service reviews, operational reporting, and performance frameworks. Drive incident, problem, change, and continual service improvement initiatives. Introduce structured service management practices that strengthen accountability, improve organizational maturity, and enable sustainable business growth.
Led global IT Operations across infrastructure, identity services, end-user computing, service delivery, and operational governance within a multinational technology organization supporting 3,000+ employees across 43 offices. Managed and developed an international team of IT professionals. Implemented standardized operating procedures, service management frameworks and KPI-driven reporting structures. Strengthened supplier governance, contract management and commercial accountability. Enhanced identity governance, operational controls, compliance readiness, and business continuity practices.
Built and scaled the IT Operations function from the ground up during a period of rapid international growth at a hyper-growth EOR scale-up. Designed and implemented the operating model, governance structures, service management framework and operational processes. Led multidisciplinary teams spanning service delivery, engineering, automation, security and platform operations. Delivered GBP 1.8M in annual savings through SaaS rationalization, vendor optimization, licensing governance and operational standardization. Led operational readiness activities supporting SOC 2 Type II certification and contributed to ISO 27001 implementation initiatives.