10/12/2026 updated

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Global Process Owner | Finance Operations & Enterprise Process Optimization Leader

Sofia, Bulgaria
Worldwide
Master's degree in Public Relations, Sofia University
Sofia, Bulgaria
Worldwide
Master's degree in Public Relations, Sofia University

Profile attachments

Neviana_Giortcheva_CV_G.pdf

About me

Process excellence leader with 20+ years’ experience in enterprise process optimization and global system rollouts. Led financial transformations - building processes, governance, frameworks. Strong in strategy to execution, process design, and measurable productivity improvement

Six Sigma MethodologyBusiness Process ManagementBusiness Process MappingBusiness Process AutomationBusiness Process ImprovementBusiness Process OutsourcingDynamic Business Process ManagementLean ProcessesLean Six SigmaLean Six Sigma Black BeltProcess AutomationSAP PI/POSAP POMicrosoft Dynamics 365 Finance & Operations
Finance Process Optimization & Transformation
Over 20 years of experience leading end-to-end finance process transformations across Purchase-to-Pay, Order-to-Cash, and Record-to-Report. Expertise in building sustainable processes, governance models, and repeatable frameworks that drive measurable productivity improvements.

Global ERP Systems Architecture (Oracle & SAP)
Extensive hands-on experience designing scalable End-to-End systems architecture with a focus on Oracle and SAP platforms. Proficiency includes co-designing SAP-centric systems architecture for large data volumes, managing Oracle change requests, and launching global billing systems such as Aria across multiple countries.

Mergers & Acquisitions
Deep expertise in transforming global M&A journeys to successfully integrate acquired processes into enterprise finance functions. Achievements include integrating 52 acquisitions, creating M&A playbooks, checklists, and questionnaires across P2P, O2C, and R2R, and reducing post-acquisition issues by over 20%.

Lean Six Sigma & Continuous Improvement
Certified Lean Six Sigma Black Belt and Coach with demonstrated ability to lead global-scale Black Belt initiatives across financial workstreams, achieving significant governance maturity improvements, capacity release, and cost savings.

OKR & Strategic Roadmap Development
Expertise in co-creating Global OKRs and strategic roadmaps for O2C, P2P, and R2R, targeting significant productivity boosts through automation and waste elimination. Experience defining and aligning measurable, business-led KPIs for GPO teams.

AI-Based Process Automation
Experience inventing and implementing AI-based solutions for efficient desktop procedures creation, resulting in 300+ DTPs created in under 2 months across multiple financial pillars. Familiarity with tools such as Copilot, Langdock, Claude, and ChatGPT.

Accounts Receivable & Cash Collections Management
Led AR operational teams of 32 FTE across EMEA and UK&I, consistently achieving monthly cash collection targets with 10% YoY cash increase, reducing average DBO by 20+ days, and decreasing aged debt by 60%.

Business Process Management (BPM) & Documentation
Skilled in creating BPM repositories with 200+ process narratives and maps, developing process taxonomies, desktop procedures, and RACM frameworks. Experience with tools such as Visio, Signavio, and PowerPoint.

ERP & Collaboration Tools Proficiency
Proficient in a wide range of enterprise tools including Oracle, SAP, Aria, Microsoft Dynamics Navision, ServiceNow, Workday, Notion, Jira, Outlook, Teams, Google ecosystem.

Experience

Professional experience10+ years
Freelancer since2026

Languages

BulgarianNative speakerEnglishFluent

Project history

Global Process Owner - Finance General Ledger

SumUp
Optimized Financial General Ledger capability to ensure accurate accounting of core business operations. Supported IPO readiness by building taxonomy, process maps and narratives for 17 FGL processes. Invented AI-based solution for quick DTPs creation resulting in 300+ DTPs in under 2 months. Co-designed global FGL RACM with 10 key controls across Brazil and EMEA. Introduced ERP Guardrails policy, defined 5 strategic OKRs for FGL, built materiality-based FGL Roadmap with 13 staged improvement initiatives, and co-designed SAP-centric systems architecture for large data volumes.

Senior P2C Global Billing Program Lead

Experian
Led enterprise-wide program in Prospect-to-Cash area to optimize end-to-end process and make it touchless. Translated Business Transformation Strategy into a 3-year Project Roadmap. Defined project governance model, managed stakeholder engagement across Product, Sales, Master Data, Billing, and Collections. Launched Aria in 4 new countries and optimized BAU billing workflows in EMEA and APAC, delivering 20% capacity release.

Global Process Owner - Mergers and Acquisitions | Senior Manager GPOs

Experian
Stabilized and rebuilt GPO function into enterprise-recognized organization. Transformed global M&A journey to integrate acquired processes with Experian Finance. Drove global process standardization, automation, and continuous improvement across O2C, P2P, and R2R. Introduced 3 M&A Playbooks, created Global M&A RACI, integrated 52 acquisitions, co-created Global OKRs and strategic Roadmaps, and participated in ICFR global program.

Global Process Owner - Order to Cash

Experian
Transformed Oracle change requests capability to improve operational efficiency, system utilization, and productivity. Introduced ERP automations pipeline transparency through Tableau dashboards. Defined change requests prioritization matrix, aligned clear roles and responsibilities across O2C pillar, created 0-5 years Global O2C Roadmap, and achieved 30% process standardization across 72 countries.

Accounts Receivable Manager, Transition Lead

Experian
Led AR operational team of 32 FTE across EMEA and UK&I following transitioning of the AR function from UK. Consistently achieved monthly cash collection targets with 10% cash increase YoY, reduced average DBO by 20+ days, reduced aged debt by 60%, launched team improvement program reducing attrition from 60 to 10%, created cross-skilling matrix and AR Playbook adopted globally.

Team Lead - Administration & Accountancy

2xl Brugge
Led finance and administrative operations in a Belgian transport and logistics company. Managed Accounts Receivable, Accounts Payable, and end-customer query management. Prevented revenue leakages through accurate accounts payable, timely collections, and operational reporting. Delivered customer satisfaction increase through structured query management and faster resolution.

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