09/06/2022 updated
GS
100 % available
IT Help Desk Team Leader, UX
Budapest, Hungary
Hungary
BSc. Computer Science and Information TechnologyMy prior experience in International Companies has provided me with the skills, techniques, and soft-skills to handle multiple service requests and dealing with difficult customers according to the severity of the situation (SLA's). I love working with customers and take ownership of their concerns. I define me as a bookworm as I enjoy learning new things that I can apply to my daily job and achieve success within a team and company.
My technical background are: Scrum, Google, Cloud, PHP code, CSS, JavaScript, Oracle, Oracle SUN Servers, bugs, Windows Server, Oracle Solaris, Mac OS X, Linux, MS Office Suite, Office 365, Adobe Suite, Fresh Desk, ChurnZero, Moodle, Oracle SUN T, V Series Servers, TCP/IP, DHCP, DNS protocols, LAN/WAN, routers Cloud, Google GSuite, Google Cloud, PHP, My SQL database, GSuite.
My technical background are: Scrum, Google, Cloud, PHP code, CSS, JavaScript, Oracle, Oracle SUN Servers, bugs, Windows Server, Oracle Solaris, Mac OS X, Linux, MS Office Suite, Office 365, Adobe Suite, Fresh Desk, ChurnZero, Moodle, Oracle SUN T, V Series Servers, TCP/IP, DHCP, DNS protocols, LAN/WAN, routers Cloud, Google GSuite, Google Cloud, PHP, My SQL database, GSuite.
Languages
EnglishFluentSpanishNative speaker
Project history
Responsible for discovering new opportunities and app enhancements to keep stable functionality of the AgendaPro platform.
* Evangelizing the Agile-Scrum culture to the organization.
* Understanding and delivering solutions to customers with 100% focus on the outcome (what they need)
* Keeping a collaborative work inter-area to promote a shared understanding of user story maps.
* Reduce to zero the errors after the releases and accomplishing the due date of the roadmap.
* Active participant as UX Researcher
* Evangelizing the Agile-Scrum culture to the organization.
* Understanding and delivering solutions to customers with 100% focus on the outcome (what they need)
* Keeping a collaborative work inter-area to promote a shared understanding of user story maps.
* Reduce to zero the errors after the releases and accomplishing the due date of the roadmap.
* Active participant as UX Researcher
Managed customer on-boarding process, developed new customer training sessions.
* Maintaining a customer adoption of the platform of 80% weekly.
* Ensuring customer satisfaction above 95% monthly.
* Collaborating to define the process flow from Sales to the Customer Success department, and help as QA for testing new functionalities of the platform.
* Maintaining a customer adoption of the platform of 80% weekly.
* Ensuring customer satisfaction above 95% monthly.
* Collaborating to define the process flow from Sales to the Customer Success department, and help as QA for testing new functionalities of the platform.
* Delivering lectures to students of Computer and Information Technology degree courses.
* Participating in updating learning material for web developing and IT project management
courses in concordance with the labour market needs.
* Participating in updating learning material for web developing and IT project management
courses in concordance with the labour market needs.