SENIOR DIGITSL TRANSFORMATION CONSULTANT

* LMS administration
* Used strong analytical and problem-solving skills to develop effective solutions for challenging
situations.
* Proved successful working within tight deadlines and fast-paced environment.
* Improved operations and provided exceptional service.

* Developed eLearning videos using Successive Approximation Model (SAM) and Bloom's Taxonomy of
Learning
* Developed over 20 hours of SCORM week ahead of deadline.
* Administrated and maintained LMS (Northpass) in ensuring seamless experience for users.
* Reviewed and provided feedback on videos created by our Vendor (Ansource).
* Fixed all issues raised by Customers and Product Specialists related to Zenoti University
Configuration.
* Developed process videos that are embedded in help articles.
* Conducted training sessions on how to create process videos using Adobe Captivate.
* Developed user guide and assessment for team members on WalkMe and conducted training.
* Designed Digital Adoption Platform (DAP) solutions to announce new release features, run
campaigns, and reduce support tickets, etc.
* Worked on creating quality WalkMe solutions which improves digital adoption of products which
enhances day to day usability for end users.
* Created multiple solutions every quarter as per requests received from Product Managers,
Directors, and Vice Presidents.
* Identified working process and roadmap for WalkMe product.
* Handled end to end process for change requests including - Requirement gathering from requestors,
Development of solutions, Documentation of solution and maintenance of stories, Review, testing
support and deployment of solution to developer/testing environments.
* Proactively collaborated with QA in the testing process to identify and resolve any requirement
gaps that would have led to defects further down development cycle.
* Proactively worked on providing solutions to run campaigns which resulted in revenue generation.
* Designed Zenoti University landing page SOP.
* Demonstrated creativity and resourcefulness through development of innovative solutions.
* Managed time efficiently to complete all tasks within deadlines.
* Gained strong leadership skills by managing projects from start to finish.
* Carefully documented technical workflows in private wiki for education of newly hired employees.
* Proven ability to learn quickly and adapt to new situations.
* Used strong analytical and problem-solving skills to develop effective solutions for challenging
situations.
* Developed and maintained courteous and effective working relationships.

* Create/update technical manuals, User manuals, and Installation guides using Documentation
Development Life Cycle (DDLC)
* Created storyboards, Lesson plans, learning content development, Learning exercises design, and
Assessment design.
* Create engaging learning activities and compelling course content.
* Create and administer quizzes based on training imparted to check learner comprehension.
* Proved successful working within tight deadlines and fast-paced environment