04/06/2016 updated
GM
100 % available
Business Administration Marketing and Finance
Kumanovo, Macedonia
Macedonia
American Heritage University of Southern CaliforniaBusiness AdministrationCalculationsServicio al ClienteDatabasesCustomer Demand PlanningFinancesFacility OperationsLoansMaintenanceElectrical Installation WorkPatienceRestaurant OperationUser AssistanceCoordinatingAdministrative Operations
- Transport organization driving actively and planning on a daily basis
- Communication with costumers, for faster and more efficient transport
- Financial work (salary calculations, control of outcomes for gas, control of income and outcome, control of the charging for services)
- Solving of eventual problems during transport
- Efficient monitoring and communication with the employees
2011-2014 - Service Desk Specialist-Work Control Center
- Fluor corporation - USA
- Camp Phoenix, Afghanistan
Operating and maintaining a work order service desk and work order tracking system typically utilized for facility operation and maintenance programs.
Perform increasingly complex maintenance and technical work assisting in operating and maintaining a service work order system to track and assign work orders for repairing building systems, electrical systems, small machines, equipment, and grounds common to Operations & Maintenance (O&M) contract facility sites and structures.
Comply with work order system -Maximo- to include interpreting work orders, performing work requested and completing work orders with general direction.
Answering customer inquiries and resolve complaints, questions and concerns of a technical nature, by phone contact, by e-mail or in person. Providing assistance in the resolution of a wide range of problems or specializes in a particular area, commonly expected to be able to satisfy customer needs. If does not have an answer readily available, expected to know how to research the topic and correctly reply in a time frame agreeable to the consumer.
Patience and compassion are typically traits. Customers are often unclear in their inquiries or their frustration, which may make them anxious or demanding. Good organizational skills are required to keep detailed records of his interactions.
2010- 2011 Service Desk Technician - Work Control Center
- Fluor Corporation -USA
- Camp Phoenix, Afghanistan
Operating and maintaining a work orders tickets utilized for facility operation and maintenance programs.
2008-2009 Administrative Specialist “Stopanska Banka”-Kumanovo
Work in a bank as a credit consultant.
Issues credit loans and applications for customers.
Organized archive of the bank. Work in a team.
Work on computer based programs for updating the bank database.
Filed work as an administrative specialist to promote bank conditions and rates.
Issuing a bank cards
Supervise a team of workers
- Communication with costumers, for faster and more efficient transport
- Financial work (salary calculations, control of outcomes for gas, control of income and outcome, control of the charging for services)
- Solving of eventual problems during transport
- Efficient monitoring and communication with the employees
2011-2014 - Service Desk Specialist-Work Control Center
- Fluor corporation - USA
- Camp Phoenix, Afghanistan
Operating and maintaining a work order service desk and work order tracking system typically utilized for facility operation and maintenance programs.
Perform increasingly complex maintenance and technical work assisting in operating and maintaining a service work order system to track and assign work orders for repairing building systems, electrical systems, small machines, equipment, and grounds common to Operations & Maintenance (O&M) contract facility sites and structures.
Comply with work order system -Maximo- to include interpreting work orders, performing work requested and completing work orders with general direction.
Answering customer inquiries and resolve complaints, questions and concerns of a technical nature, by phone contact, by e-mail or in person. Providing assistance in the resolution of a wide range of problems or specializes in a particular area, commonly expected to be able to satisfy customer needs. If does not have an answer readily available, expected to know how to research the topic and correctly reply in a time frame agreeable to the consumer.
Patience and compassion are typically traits. Customers are often unclear in their inquiries or their frustration, which may make them anxious or demanding. Good organizational skills are required to keep detailed records of his interactions.
2010- 2011 Service Desk Technician - Work Control Center
- Fluor Corporation -USA
- Camp Phoenix, Afghanistan
Operating and maintaining a work orders tickets utilized for facility operation and maintenance programs.
2008-2009 Administrative Specialist “Stopanska Banka”-Kumanovo
Work in a bank as a credit consultant.
Issues credit loans and applications for customers.
Organized archive of the bank. Work in a team.
Work on computer based programs for updating the bank database.
Filed work as an administrative specialist to promote bank conditions and rates.
Issuing a bank cards
Supervise a team of workers
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