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Profileimage by Guenther Niederhofer Business & IT Transformation Consultant from Innsbruck

Guenther Niederhofer

Innsbruck
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Last update: 25.03.2025

Business & IT Transformation Consultant

Company: N.BIT Consulting GmbH
Graduation: Master of Business Administration
Hourly-/Daily rates: show
Languages: German (Native or Bilingual) | English (Full Professional)

Keywords

Attachments

CV-Gunther-Niederhofer-03_250325.pdf

Skills

An experienced leader, agile project manager and consultant, Guenther is a dynamic professional, with a strong background in business and IT transformation, process optimisation and digitalization.

Guenther developed his 20 years of professional career from consulting in various industries and regions in Europe into an in-house consulting position in Telecommunication in Middle East and then moved to Dubai Airports in the role as Head of Corporate Development to lead transformation programmes on people, process, technology changes in the organization.

After 5 years in Middle East, he relocated back to Europe, started his own company (Offices in Innsbruck & Munich) and consults since 2017 clients on business and technology driven transformation.
Guenther’s experience has been gained in both strategic and delivery roles for a variety of sectors, including Glass Manufacturing (Swarovski), Lighting & Architecture Industry (Bartenbach GmbH), Airport & Aviation (Dubai Airports, Munich Airport), Telecommunication (Telefonica, Deutsche Telekom, du (Mobile Service Provider), ICT (T Systems), Travel and Transportation (TUI), Automotive (BMW) and Media (CNBC).

Certified in MSP, PMI, ITIL and agile PM (PSM I) he continuously develops his skill set with best practice methodologies and technology know how in workflows/processes & software developments & implementations (Salesforce, SAP, IT-Applications in Dev-Ops Models and ITSM).

Additionally, Guenther is a passionate and well-rounded executive with proven leadership and stakeholder management on executive level, capable of working in challenging and cross-cultural environments.
He owns a Master in Business Administration specialised in International Business, Transformation Management and offers business-level fluency in German and English.

CERTIFICATIONS:
Scrum Master (PSM I); PMP by PMI, MSP (Managing Successful Programmes), ITIL V3 Foundation, Lean Six Sigma Green Belt

IT-SKILLS & Methods:
Salesforce (Basics), Jira & Confluence, SAP & S/4HANA (Basics), Oracle (Basics), Clarity, Aris, Tableau
T&T, ITSM, Dev-Ops, Rollouts

PROJECT & CHANGE MANAGEMENT SKILLS:
agile PM, Scrum, KANBAN, SAP Activate, OPM3, Change Management Maturity Model, Capability Maturity Modell (CMM)

Project history

06/2022 - 12/2024
Project Lead - B2B CRM Transformation - Requirements Management on Reporting & Data Analytics along the e2e Sales Force processes for Telefonica B2B
Telefonica Deutschland GmbH (Telecommunications, >10.000 employees)
As part of the Telefonica Germany wide IT Transformation Programm to consolidate the CRM systems and introduce Salesforce I safeguarded the implemenation of B2B reporting & data/BI requirements on behalf of the B2B departments in the role as Tribe "Lead Reporting".
  • Acted as Tribe Lead in the Telefonica B2B Transformation Programme to steer internal & external stakeholders.
  • Worked with business departments in defining reporting & data / business intelligence requirements (preparing Epics & Use Cases, Business User Stories etc.) for Lead to Order, Order to Activation, Customer Service & Billing.
  • Safeguarded the design and implementation along the IT & product release management cycle wth the IT development team.
  • Secured the functioning of data process chains across business reporting units and data warehouses for the upstream and downstream applications.
09/2021 - 05/2022
Project Lead - IT-Outsourcing (T&T) for SAP and non SAP IT application services (1st, 2nd, 3rd level support) for Swarovski GmbH
Swarovski (Consumer goods and retail, 1000-5000 employees)
  • Leading an IT outsourcing (T&T, nearshore and offshore contracts) project in the IT application environment to reduce IT operating costs, achieve FTE targets and leverage on managed services through 3rd party vendors.
  • Drive initiatives for the IT operating model to improve supplier & partner collaboration and better support net IT service model and ITSM.
09/2020 - 09/2021
Interims COO & Business Transformation Manager for a family owned international lighting design & architecture company
Bartenbach GmbH (Architecture and civil engineering, 50-250 employees)
Managing the Business Transformation of the company towards a more effective and agile company as Interims COO
Disciplinary responsibility for the IT department, the Lighting Design & Solutions Department and Lighting Instruments for more then 50 people.
Driving change and digitilization to improve company performance and earnings.
02/2019 - 03/2020
Project Lead - S/4HANA Implementation Pre-Project (Discover, Prepare, Explore Phase) for Munich Airport
Munich Airport, Inhouse Consulting (Transport and Logistics, 1000-5000 employees)
Led the S/4HANA transformation pre-project for the airport & subsidiaries to evaluate impact and chances of the new technology to pave the way towards automation and digitalization.
Built the S/4HANA transformation business case, process & IT roadmap.
Analyzed and mapped the impacted business process and IT-application architecture
Orchestrated Business and IT requirements to build the S/4HANA implementation strategy & transformation vision
Elaborated the concept of a S/4 Competence Center

Kenntnisse: Agile PM, SAP Activate, SAP IT Architecture, Business Process Modeling, Business Process Management, Business Requirements Management
Produkte: S/4HANA, SAP, CA Clarity PPM
08/2018 - 10/2018
Consultant - Digitalization & Value Stream Analysis and introduction of an Agile Project Organisation for Bartenbach GmbH
Bartenbach GmbH (Architecture and civil engineering, 50-250 employees)
Analysed the operating model of the lighting design and lighting instruments departments to support the change into a more agile and project-oriented organisation.
Built an organizational transformation path to utilize digitisation tools in agile customer projects.
01/2018 - 09/2018
Consultant - Parking Capacity Management & Mobility Analysis for Munich Airport
Munich Airport (Transport and Logistics, 1000-5000 employees)
Analysed the parking capacity management for the airport campus Safeguarded the employee and customer parking needs in balance with the airport campus mobility and parking revenue targets. Elaborated employee and customer mobility processes from arrival at parking to terminal.
01/2018 - 09/2018
Consultant - Customer Segmentation & Market Analysis for Munich Airport
Munich Airport, Inhouse Consulting (Transport and Logistics, 1000-5000 employees)
Elaborated strategic marketing & media communication opportunities to position the airport on specific customer segments.
Evaluated PoS revenue opportunities along the passenger journey
Analysed customer segment revenue opportunities

Kenntnisse: Customer Journey
Produkte: CRM, Tableau
06/2017 - 12/2017
Programme Manager IT Security (KRITIS, BSI Audits) for Munich Airport
Munich Airport, IT Department (Internet and Information Technology, 1000-5000 employees)
Led a large IT Programme to ensure the airport readiness for the current and future cyber security requirements
Worked on the requirements and preparation for the upcoming regulations/audits e.g. BSI, KRITIS; ISO 27001.  
Kenntnisse: Agile PM, Kanban, Cyber Security,
Produkte: Jira, CA Clarity, PPM, Atlassian Confluence
 
 
 
10/2013 - 03/2017
Head of Corporate Development; Strategy & Development Group - Dubai Airports
Dubai Airports (Transport and Logistics, 1000-5000 employees)
Led Corporate Development Programmes to transform Dubai Airports into a more efficient and effective
organisation to achieve profitability, operational efficiency and customer experience targets:

Strategy & Portfolio Management:
* Set the Corporate Development Strategy for business and organisational transformation.
* Managed a portfolio of change and growth initiatives with volume of over 40m Euro OPEX/ CAPEX p.a.
* Planed and derived investment decisions to ensure best value against strategic objectives and ROI
targets.
* Operationalized strategic change objectives into transformation programmes and functional strategies.
* Provided business plans and case for changes for CEO and executive boards and stakeholders.

Transformation & Change Management:
* Defined the 10yrs corporate transformation and change landscape for the organisation to support
growth.
* Built cross-functional teams of change experts to drive efficiency, cultural and people change.
* Led a long-term transformation programme in supply chain, finance, commercial and technology area
from design to implementation of a new strategy, business model, organization and IT technologies e.g.
Oracle.
* Supported the products and service development roadmap in diversifying commercial revenue
opportunities and enhance customer experience by introducing new digital services.
01/2012 - 06/2013
Director Customer Excellence & Business Process Management - du Telecommunication Provider
Du; integrated telecommunication Provider; Dubai (Telecommunications, 500-1000 employees)
Headed a team of Project Managers and Business Analysts to drive customer excellence and efficiency:

Customer Excellence Programme:
* Built the operational improvement team for du's strategic Customer Excellence Programme and defined
the improvement strategy its methodology and calculated Business Cases.
* Streamlined customer business and service processes and reduced 30% of non-value adding activities.
* Achieved 13m AED of OPEX savings by improving customer transactions and KPI performance.

Programme & Transformation Unit:
* Created the "Programmes & Transformation" unit to manage efficiency programmes in operations while
defining the unit's strategy, vision, mission and objectives.
* Developed a process costing model to identify OPEX savings potential for customer facing processes.
* Introduced a cross-functional Programme Management and Governance Model.
09/2001 - 12/2011
Senior Consultant for a Management & Technology Consulting Company - Detecon GmbH
Detecon International; Management & Technology Consulting (Internet and Information Technology, 500-1000 employees)
Munich: Led large consulting teams in projects for telco providers, ICT companies, service industries, a premium automotive manufacturer and a global travel service company
Abu Dhabi: Business development and sales for process and organization consulting offerings
Bonn: Implemented products from idea to launch for Deutsche Telekom’s fixed, mobile and internet division
03/2000 - 08/2000
Trainee as Business Process Manager - Helbling Management Consulting Gmbh
Helbling Management Consulting (Internet and Information Technology, 50-250 employees)
Implemented ERP solutions for SME in manufacturing, construction and consumer goods.
10/1999 - 12/1999
Trainee in Marketing & Business Development
CNBC Business Channel; London
Analysed the paid TV market and developed a new sales distribution arm.

Local Availability

Open to travel worldwide
Profileimage by Guenther Niederhofer Business & IT Transformation Consultant from Innsbruck Business & IT Transformation Consultant
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