Technical Product Manager
InstaCare
(Internet and Information Technology, 50-250 employees)
Keywords
SQL Server
SQL
JIRA + Confluence
MS project
Visio
Slack
Trello
Firewall
Pivot Tables
Database Administration
Database Design & Management
Database Backups
Enterprise Content Management
ASP.net
ASP.NET (WebForms
ASP.NET 3.0/3.5
ASP.net 4.5
ASP.NET C#
ASP.net web application development
asp.net web forms
C#
C# .NET
C# developer
C# Programmer Analyst
C# .NET ASP.NET
VB.NET
ASP classic
J2ME games
Javascript
JAVASCRIPT & JQUERY
XML
AJAX web application development
Perl
HTML5
jQuery
CSS
VMWare Virtualizations
Office 365
Office 365 Migration
MS Office suite
Google Search Console
Google Analytics
Google apps
Google apps for business
Complaint Management System
Inventory Management System
HP
IBM
Dell
Sony
Toshiba
Intel Based Servers
Servers
Canon
Epson
Desktops
Workstations
Laptops
Projectors
Oce Printers & Scanners
Canon
Photocopiers
PABX Configuration
networking
DNS
IP LAN/WAN
TCP/IP
DHCP
DHCP DNS
Routers
Switches
Subnets
LAN / WAN configuration
Landing Page Design
Network Security
user training
user acceptance
User Administration
User Experience (UX) Design
User Interface (UI) Design
support technical
Preventive Maintenance
Phone & Online Support
Software Development Life Cycle (SDLC)
Software Testing
User Acceptance Testing (UAT)
Debugging
Team management
Team player
Team and project management
Team Leadership
Skills
Technical Proficiencies:
- Project Management & Collaboration Tools: JIRA; Confluence; MS Project; MS Visio; Slack; Trello
- Reporting: SQL Server Reporting Server (SSRS); Report Builder; Power BI Desktop, Crystal Reports; Excel; Task Analysis Reports; Pivot Tables
- Databases: MS SQL (2000, 2005, 2008 R2, 2012, 2014, 2016, 2017, 2019); Oracle; MySQL; MS Access; Database Administration; Database Design & Management; Database Backups
- Data Management: Enterprise Content Management; Backup & archiving of data on disks and tape drives; security permissions on files & folders; DFS namespace structure management; migrating data from one server to another
- Languages: ASP.NET; C#; VB.NET; ASP Classic; JAVA; J2ME; JavaScript; XML; AJAX; PERL; HTML5; WPF; WCF; C; jQuery; CSS
- Software: VMware; Office 365; MS Office suite; G Suite; EaseUs Partition Manager; Inventory Management System; Complaint Management System
- Hardware / Infrastructure: HP, IBM, Dell, Sony, Toshiba and Intel Based Servers, Desktops; Workstations; Laptops; Projectors; Sony, HP, Canon, Epson, Oce Printers & Scanners; Photocopiers; PABX Configuration
- Security: Bit locker; Firewall
- Networking: DNS; IP; TCP/IP; DHCP; routers; switches; subnets; LAN / WAN configuration; network security
- Miscellaneous Expertise: User Training; User Support; Preventive Maintenance; Complaint Handling; Problem Diagnosis; Phone & Online Support; Developing Business Logic; Full Software Development Life cycle; Client Relationship; Software Testing; User Acceptance Testing (UAT); Debugging
- Analytical & Conceptual Problem-Solving skills
- Team player
- Honesty and integrity
- Self-motivated
- Decision Making skills
- Time Management skills
- Leadership & Team building skills
- Training & Interpersonal skills
- Organizational & Communicative skills
- Technical Acumen
- Ability to learn new Technologies
- Energetic with positive attitude
- Innovative Thinking
- Relationship management
- Technical strategy and planning
- Strong work ethic
- Vendor management
- Service management
Project history
06/2023
-
Present
● Achievements:
o Solved Development Bug Tickets within KPIs and achieved 99% success rate
o Consistently responded within 10 minutes of receiving an email with an issue on the Production server
o 98% of the high priority financial related issues are resolved within 10 minutes of receiving them
o Used JIRA to streamline the Development, Quality assurance and Deployment stages
● Managing the Product Department comprising of 6 teams including QA, .Net Backend Development, .NET Frontend Development, Angular Development, iOS Development and Android Development with a total of 8+ members
● Providing 24 x 7 x 365 support to customers and large clients in Pakistan including weekends and public holidays
● Extensively used JIRA Service Desk Management system and Confluence to track the issues reported and resolved
● Provision of service reports i.e., incident statistics, problem management data & root cause analysis for operational reviews
● Successfully resolved issues with the customers and the 3rd parties including JazzCash, EasyPaisa, e-Ocean, etc. through emails, calls and online Zoom meetings
● Successfully planned for the development & deployment of new features & modules to be included in the SaaS products including SMS Management System, Online Payment System, Automated Calls for appointment confirmation, Discounts, Feedback from the customers, Email Management System, Billing reports, Stock Reports, POS Integration and other updates
● Managing daily Scrum meetings in the morning with the Tech Department team members discussing the current issues, upcoming deployments, any blockers, etc.
o Solved Development Bug Tickets within KPIs and achieved 99% success rate
o Consistently responded within 10 minutes of receiving an email with an issue on the Production server
o 98% of the high priority financial related issues are resolved within 10 minutes of receiving them
o Used JIRA to streamline the Development, Quality assurance and Deployment stages
● Managing the Product Department comprising of 6 teams including QA, .Net Backend Development, .NET Frontend Development, Angular Development, iOS Development and Android Development with a total of 8+ members
● Providing 24 x 7 x 365 support to customers and large clients in Pakistan including weekends and public holidays
● Extensively used JIRA Service Desk Management system and Confluence to track the issues reported and resolved
● Provision of service reports i.e., incident statistics, problem management data & root cause analysis for operational reviews
● Successfully resolved issues with the customers and the 3rd parties including JazzCash, EasyPaisa, e-Ocean, etc. through emails, calls and online Zoom meetings
● Successfully planned for the development & deployment of new features & modules to be included in the SaaS products including SMS Management System, Online Payment System, Automated Calls for appointment confirmation, Discounts, Feedback from the customers, Email Management System, Billing reports, Stock Reports, POS Integration and other updates
● Managing daily Scrum meetings in the morning with the Tech Department team members discussing the current issues, upcoming deployments, any blockers, etc.
11/2021
-
03/2022
Technical Support Manager
Digitify Limited (UK)
(Banks and financial services, 50-250 employees)
-
- Achievements:
- Solved Support Tickets within KPIs and achieved 99% success rate
- Consistently responded within 10 minutes of receiving an email with an issue on the Production server
- 98% of the high priority financial related issues are resolved within 10 minutes of receiving them
- Rectified the JQL to extract 100% accurate data from JIRA for report generation
- Managing of the Support Department comprising of 5 teams including QA, Java Backend Development, Java Frontend Development, iOS Development and Android Development with a total of 15+ members
- Provide 24 x 7 x 365 support to clients in UAE including weekends and public holidays
- Managed both YAP versions for B2B available exclusively for EDB Bank, UAE customers only and B2C available for all UAE residents
- Extensively used JIRA Service Desk Management system and Confluence to track the issues reported and resolved
- Extracted statistical data from JIRA using JQL (JIRA Query Language)
- Provision of IT service reports i.e., incident statistics, problem management data and root cause analysis for operational reviews
- Successfully resolving issues with the 3rd parties / partners including RAK Bank (UAE), Financial Software and Systems (FSS, UAE & India), YAP (UAE) and Infobip Ltd. (UK)
- Successfully planned for the development & deployment of new features & modules to be included in the YAP product including Lien Management, Reports Services, Authorization Services, Know Your Customer (KYC), OTP Services, UI / UX updates, Loan Management System, Bank Statement Generation & Distribution Services and other updates
- Managing daily Scrum meetings in the morning with the Support Department team members discussing the current issues, upcoming deployments, any blockers, etc.
- Achievements:
02/2020
-
11/2021
IT Technical Support Manager - AutoSys Workload Automation Consultant (Remotely)
FasePro LLC
(Internet and Information Technology, < 10 employees)
-
- Achievements:
- Solved Support Tickets within KPIs and achieved 99% success rate
- Consistently responded within 2 minutes of receiving an email with an issue on the Production server
- 98% of the high priority issues are resolved within 10 minutes of receiving them
- Provide 24 x 7 x 365 Autosys support to global clients
- Successfully installed and configured Oracle database, CentOS and Oracle Linux OS using VMware
- Granted root / admin access to the mission critical databases and servers
- Achievements:
06/2015
-
02/2019
IT Manager / IT Technical Support Engineer / IT Service Delivery Manager
AR Wealth LLC
(Internet and Information Technology, 10-50 employees)
-
- Achievements:
- Solved Support Tickets within KPIs and achieved 99% success rate
- Migrated 20+ systems including laptops, desktops and workstations to Windows 10 without any downtime to the users by Workstation Imaging and deployment successfully
- Produced several reports of IT Inventory, Employee Attendance, Issue Resolution, etc. by using SQL Server Reporting Server (SSRS), Report Builder and Power BI
- Resolved the email, calendar & file sharing issues by migrating the email server to G Suite in 1 days’ time with no downtime to emails, calendars and shared files
- Resolved the printer & scanner network connectivity problem in just 2 hours
- Implemented the restriction of personal devices including USB which prevented the company wide network with the spread of viruses, malwares, etc. by more than 70%
- Resolved the main printer’s printing problem by researching the problem online in just 3 hours which saved one of the managers to print confidential documents from outside and hence saved cost for the company
- Started data backup for the company for the first time and saved the company’s critical data from getting lost after a hardware crash in the data server
- Implied strict rules for the usage of emails for personal use and the clicking on the links received through the emails and saved the attack of ransomware malware in May 2017
- Implemented the IT Inventory Control System on monthly, quarterly and yearly basis with an IT Inventory Report presented to the stake holders
- Managed all IT operations in all the subsidiaries of AR Wealth Group including AR Wealth LLC, Clear Technologies LLC, AR Collection LLC, AR Properties LLC, Desert Classic Car Restoration LLC & ARK Angel Investments LLC
- Responsible for setting up IT Infrastructure after moving the office to new locations in 2017 and 2019 which included negotiations with vendors
- Dealt and negotiated with vendors for the purchase of new hardware & software saving 5% to 10% in every transaction
- Implemented IT policy; implemented data & network security on files & folders; vendor negotiations for software & hardware procurement and for Annual Maintenance Contracts
- Implemented for DFS namespace structure management; migrating data from one server to another; designing and implementation of folder & file name structure throughout the organization
- Managed IT system configurations, troubleshooting, system requirements, software licensing and Project Management
- Provided for 24/7 IT Support including weekends for Mac, PC, printers, scanners, other hardware, software, network, LAN, etc.
- Provided maintenance and security implementation on companywide systems, intranet and internet
- Provided End User training on software including Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
- Managed, configured and maintained Windows Servers 2012 and Active Directory (AD), SQL Server Administration, IIS Administration, Antivirus deployment, Group Policy, Password Policy, etc.
- Performed regular updates of the Windows OS, Anti-Virus and all the software
- Achievements:
11/2013
-
04/2015
IT Project Manager / Quality Assurance Manager / Senior Business Analyst / Senior Web Developer
HeiTech International LLC
(Internet and Information Technology, 50-250 employees)
* Achievements:
o 60% UI issues resolved of the SAAED Application in just 5 weeks' time
o Produced reports using SQL Server Reporting Server (SSRS), Report Builder and Power BI which helped the management to make time critical decision
o Reduced 70% of the development issues from the SAAED Application in 8 weeks' time
o Deployed SAAED Application in Production with minimal resources i.e. with a team of only 3 developers
o Re-engineered IPS project and deployed in Abu Dhabi Traffic Police Patrol Smart Car in just 4 weeks
* Worked on 4 major UAE Government projects including SAAED System, Abu Dhabi National Ambulance System (ADNA), Intelligent Patrol System (IPS) & Emirates Vehicle Gate (EVG)
* Successfully Delivered and Implemented 3 projects and 1 Proof of Concept for UAE Government entities
* Project Management & collaboration through JIRA, Confluence, Trello, Slack, MS Project & MS Visio
* Implemented Agile methodology with SCRUM framework
* Responsible for the requirement gathering from the Clients
* Gave presentations regarding the project progress to the stake holders and the C level executives
* Prepared & received Signoff from the client for the SRS for Vehicle Registration Module for EVG project and System Design Document for the Admin Module of the SAAED Application
* Reviewed the System Design Document for IMS, ARC and AMS modules of the SAAED Application and provided with my feedback to improve these documents
* Responsible for the UI Design
* Distributed the Tasks among the team members and followed them up to their successful completion
* Took the ownership for the Change Management, Quality Assurance and Testing Process
* Created and finalized the Test Cases & Test Report
* Continuous Delivery of the project versions after successful UATs
* Created and maintained the databases of these 4 UAE Government projects
* Successful deployment of SAAED system and installation of the related software in Panasonic Tough Books used by SAAED Police in Abu Dhabi, Sharjah, RAK, Al Ain, Umm Al Quwain, Fujairah & Ajman
* Conducted Training, Testing & UAT sessions with the SAAED employees in SAAED offices
* Discussed, explained and guided the team members regarding their tasks for the projects
* Performed the installation of IP Camera integration with live streaming in Abu Dhabi Traffic Police Patrol Smart Car
* Integrated Web Services from Abu Dhabi Police with IPS project
* Gave support to the team members in planning, coordinating and completing the Project Sprints
o 60% UI issues resolved of the SAAED Application in just 5 weeks' time
o Produced reports using SQL Server Reporting Server (SSRS), Report Builder and Power BI which helped the management to make time critical decision
o Reduced 70% of the development issues from the SAAED Application in 8 weeks' time
o Deployed SAAED Application in Production with minimal resources i.e. with a team of only 3 developers
o Re-engineered IPS project and deployed in Abu Dhabi Traffic Police Patrol Smart Car in just 4 weeks
* Worked on 4 major UAE Government projects including SAAED System, Abu Dhabi National Ambulance System (ADNA), Intelligent Patrol System (IPS) & Emirates Vehicle Gate (EVG)
* Successfully Delivered and Implemented 3 projects and 1 Proof of Concept for UAE Government entities
* Project Management & collaboration through JIRA, Confluence, Trello, Slack, MS Project & MS Visio
* Implemented Agile methodology with SCRUM framework
* Responsible for the requirement gathering from the Clients
* Gave presentations regarding the project progress to the stake holders and the C level executives
* Prepared & received Signoff from the client for the SRS for Vehicle Registration Module for EVG project and System Design Document for the Admin Module of the SAAED Application
* Reviewed the System Design Document for IMS, ARC and AMS modules of the SAAED Application and provided with my feedback to improve these documents
* Responsible for the UI Design
* Distributed the Tasks among the team members and followed them up to their successful completion
* Took the ownership for the Change Management, Quality Assurance and Testing Process
* Created and finalized the Test Cases & Test Report
* Continuous Delivery of the project versions after successful UATs
* Created and maintained the databases of these 4 UAE Government projects
* Successful deployment of SAAED system and installation of the related software in Panasonic Tough Books used by SAAED Police in Abu Dhabi, Sharjah, RAK, Al Ain, Umm Al Quwain, Fujairah & Ajman
* Conducted Training, Testing & UAT sessions with the SAAED employees in SAAED offices
* Discussed, explained and guided the team members regarding their tasks for the projects
* Performed the installation of IP Camera integration with live streaming in Abu Dhabi Traffic Police Patrol Smart Car
* Integrated Web Services from Abu Dhabi Police with IPS project
* Gave support to the team members in planning, coordinating and completing the Project Sprints
07/2013
-
11/2013
IT Project Manager / Senior Business Analyst / Senior Web Developer
Global Business Solutions
(Internet and Information Technology, 10-50 employees)
* Achievements:
o Re-engineered HMiS project with more functions in less than 8 weeks as per the new requirements of Dubai Health Authority, Dubai
o Implemented new design for the HMiS which is 30% more robust and efficient
o Produced Reports which helped the client to take critical decisions about the project on Reporting Server by using SQL Server Reporting Server (SSRS), Report Builder and Power BI
o Implemented efficient database design of HMiS which resulted in the reduced data querying time by 10%
* Responsible for analysis, design & software architecture of HMiS
* Implemented 1 project for a Dubai client
* Responsible for the requirement gathering from the Clients
* Responsible for the UI Design & testing of the projects
* Prepared & received Signoff from the client for the project documents
* Responsible for the Task distribution among the team members and following them up to their successful completion
* Requirements captured by creating Process Models, Use Cases, wireframes, data dictionaries, etc. as required
* Conducted Training, Testing & UAT sessions with the clients
* Responsible for Web application & software enhancements, debugging, marketing, licensing, versioning, pricing of different products including HMiS, CRM, POS, HRMS, etc.
* Responsible for the Change Management, Quality Assurance, Testing Process, UAT, Test Cases and Test Reports
* Responsible for the presentation of the web applications and the software to the clients
* Responsible for preparation of Project Plan, Resource Planning, Project Meetings & Training Sessions to the end users
* Integrating the HMiS with DHA (Dubai Health Authority) system for automatic approval of the doctor's
claims
* Developing new modules in HMiS including integration with DHA, reports, security modules, messaging system, overall layout of HMiS, database queries, stored procedures, table views, etc.
o Re-engineered HMiS project with more functions in less than 8 weeks as per the new requirements of Dubai Health Authority, Dubai
o Implemented new design for the HMiS which is 30% more robust and efficient
o Produced Reports which helped the client to take critical decisions about the project on Reporting Server by using SQL Server Reporting Server (SSRS), Report Builder and Power BI
o Implemented efficient database design of HMiS which resulted in the reduced data querying time by 10%
* Responsible for analysis, design & software architecture of HMiS
* Implemented 1 project for a Dubai client
* Responsible for the requirement gathering from the Clients
* Responsible for the UI Design & testing of the projects
* Prepared & received Signoff from the client for the project documents
* Responsible for the Task distribution among the team members and following them up to their successful completion
* Requirements captured by creating Process Models, Use Cases, wireframes, data dictionaries, etc. as required
* Conducted Training, Testing & UAT sessions with the clients
* Responsible for Web application & software enhancements, debugging, marketing, licensing, versioning, pricing of different products including HMiS, CRM, POS, HRMS, etc.
* Responsible for the Change Management, Quality Assurance, Testing Process, UAT, Test Cases and Test Reports
* Responsible for the presentation of the web applications and the software to the clients
* Responsible for preparation of Project Plan, Resource Planning, Project Meetings & Training Sessions to the end users
* Integrating the HMiS with DHA (Dubai Health Authority) system for automatic approval of the doctor's
claims
* Developing new modules in HMiS including integration with DHA, reports, security modules, messaging system, overall layout of HMiS, database queries, stored procedures, table views, etc.
05/2011
-
07/2013
IT Project Manager / Senior Business Analyst / Senior Web Developer
Sulata iSoft
(Internet and Information Technology, 10-50 employees)
* Achievements:
o Reduced web page loading time by 20% by minimizing the use of CSS files, JS files, images & SQL queries from Mobilink Telecom's web portal
o Reduced data querying time by 50% by using stored procedures and indexing tables in Warid Telecom's web portal
o Rectified errors in sales capturing module as per the requirements resulting in 30% accurate financial data for a trading company's sales module
* Responsible for analysis, design & software architecture of the web portals of Mobilink & Warid Telecom.
* Implemented Agile methodology with SCRUM framework
* Delivered and Implemented 2 projects for Telecom companies and 1 project for a Trading company
* Responsible for the requirement gathering from the Clients
* Prepared & received Signoff from the client for the project documents
* Requirements captured by creating Process Models, Use Cases, User Stories, Mockups, wireframes, data dictionaries, etc. as required
* Responsible for the UI Design & testing of the projects
* Prepared SRS & System Design Document for the projects
* Responsible for the Change Management, Test Cases and Test Reports
* Reviewed the System Design Document for the projects and provided with my feedback to improve these documents
* Converted / upgraded Trading company's database from SQL Server 2005 to SQL Server 2008 R2 successfully
* Developed be-spoke reports module in the web portal for Mobilink Telecom, Pakistan
* Gave training to the end users of the clients
* Proactively offered technical support to end users and training materials for end users
o Reduced web page loading time by 20% by minimizing the use of CSS files, JS files, images & SQL queries from Mobilink Telecom's web portal
o Reduced data querying time by 50% by using stored procedures and indexing tables in Warid Telecom's web portal
o Rectified errors in sales capturing module as per the requirements resulting in 30% accurate financial data for a trading company's sales module
* Responsible for analysis, design & software architecture of the web portals of Mobilink & Warid Telecom.
* Implemented Agile methodology with SCRUM framework
* Delivered and Implemented 2 projects for Telecom companies and 1 project for a Trading company
* Responsible for the requirement gathering from the Clients
* Prepared & received Signoff from the client for the project documents
* Requirements captured by creating Process Models, Use Cases, User Stories, Mockups, wireframes, data dictionaries, etc. as required
* Responsible for the UI Design & testing of the projects
* Prepared SRS & System Design Document for the projects
* Responsible for the Change Management, Test Cases and Test Reports
* Reviewed the System Design Document for the projects and provided with my feedback to improve these documents
* Converted / upgraded Trading company's database from SQL Server 2005 to SQL Server 2008 R2 successfully
* Developed be-spoke reports module in the web portal for Mobilink Telecom, Pakistan
* Gave training to the end users of the clients
* Proactively offered technical support to end users and training materials for end users
10/2010
-
04/2011
Technical Support Manager
HSBC Bank Middle East Limited
(Banks and financial services, 1000-5000 employees)
-
- Achievements:
- Reduced daily data processing time by 77% by implementing stored procedures in the web portal used nationwide
- Rectified errors in sales capturing program resulting in accurate reporting. Revenues showed a 30% increase as a result in the Monthly Sales figures of the Relationship Managers
- Qualified as Restricted Data Custodian (RDC) and permitted to work with business critical and confidential data
- Acceptance of Proposal to convert ASP Classic web portal into latest .NET Technology
- Trained end users for new modules in the web portal in Dubai, Abu Dhabi & Sharjah
- Offered technical support for the web portal to end users at CMB Branches, CSUs, Contact Centre and CCS Emaar through telephone, emails and face to face in MENA region
- Performed daily data synchronization, backup and server maintenance activities
- Achievements:
01/2008
-
09/2010
IT Manager / IT Technical Support Manager / IT Service Delivery Manager
RSP (Middle East) FZCO
(Architecture and civil engineering, 50-250 employees)
-
- Achievements:
- Managed relationships with critical IT vendors that resulted in 25% improved services at a 10% reduced cost
- Produced reports using SQL Server Reporting Server (SSRS), Report Builder and Power BI which helped the management to make time critical decision
- Rectified the network access problem to the Data server by replacing the network cable on the weekend for the employees which helped them to save the project related critical data on the server
- Arranged a new networking switch for the company wide LAN in less than 10 minutes which helped the manager to send the proposal for construction project before the deadline
- Achievements:
- Strategic IT Consulting
- Managed the Daily IT Operation in 3 offices in Dubai, UAE
- IT Infrastructure planning for the branch office
- Oversaw the IT Infrastructure setup of the new offices on Sheikh Zayed Road & Palm Jumeirah, Dubai and Abu Dhabi and had it completed with all the equipment and network infrastructure ready to be used by the employees
- Implemented IT policy; data & network security on files & folders; vendor negotiations for software, hardware & AMC
- Managing DFS namespace structure; migrating data from one server to another; designing and implementation of folder & file name structure throughout the organization
- Configured IT systems, troubleshooting, system requirements, software licensing and Project Management
- Provided for IT Support to the end users daily
- Ensured 24/7 support of the IT infrastructure
- Implemented the IT Inventory Control System
- Performed File Server and user data backup & archiving
- Delivered network and Print Server configuration, maintenance and troubleshooting
- Performed Windows Server 2003 & 2008 and Active Directory configuration and maintenance
- Managed software & hardware installations; website maintenance; web portal development; etc.
06/2006
-
01/2008
CRM & Business Analyst Executive
Warid Telecom (Pvt.) Ltd.
(Telecommunications, 1000-5000 employees)
• Achievement:
o Received appreciation from higher management for the work done on CRM System for Wateen Telecom Pvt. Ltd. CRM System was deployed in December 2006 and was used nationwide.
o Proposed a hierarchical Task Management System in CRM System which helped in maintenance and creation, assigning of tasks and taking action on the tasks by 80%.
o Improvement in the report generation of the tasks in CRM System by 90% by making use of stored procedures
o Developed a hierarchical Employee Information Portal access which helped in maintaining the view and search criteria according to the Business Units and designation of the user by 97%.
o Improved in the searching and report generation of the employees in Employee Information Portal in a specific Business Unit with different criteria by 88%
• Oversaw as a Project Manager the development phases including Design, Development and Deployment successfully a CRM System for Wateen Telecom, a Warid Telecom International Group Company, in December 2006 using ASP.NET using VB.NET with SQL as database.
• Retrieved a number of reports with different criteria from Oracle and MS SQL.
• Designed, Developed and Deployed successfully in ASP.NET using VB.NET with SQL as database an Employee Information Portal for Sales & Customer Services Division. This portal was used to gather the personal information of the employees.
• Conducted employee training nationwide on CRM System
• Responsible for full life cycle of web based projects; automation of manual work; quality assurance; report generation from raw data; technical assistance nationwide; analyzing daily customers’ usage data and invoices data and reporting the daily, weekly & monthly trend to the higher management including GM, CEO and Unit Heads.
• Analyzing the trend of customers registering over IN (Intelligent network) and HLR on daily basis
o Received appreciation from higher management for the work done on CRM System for Wateen Telecom Pvt. Ltd. CRM System was deployed in December 2006 and was used nationwide.
o Proposed a hierarchical Task Management System in CRM System which helped in maintenance and creation, assigning of tasks and taking action on the tasks by 80%.
o Improvement in the report generation of the tasks in CRM System by 90% by making use of stored procedures
o Developed a hierarchical Employee Information Portal access which helped in maintaining the view and search criteria according to the Business Units and designation of the user by 97%.
o Improved in the searching and report generation of the employees in Employee Information Portal in a specific Business Unit with different criteria by 88%
• Oversaw as a Project Manager the development phases including Design, Development and Deployment successfully a CRM System for Wateen Telecom, a Warid Telecom International Group Company, in December 2006 using ASP.NET using VB.NET with SQL as database.
• Retrieved a number of reports with different criteria from Oracle and MS SQL.
• Designed, Developed and Deployed successfully in ASP.NET using VB.NET with SQL as database an Employee Information Portal for Sales & Customer Services Division. This portal was used to gather the personal information of the employees.
• Conducted employee training nationwide on CRM System
• Responsible for full life cycle of web based projects; automation of manual work; quality assurance; report generation from raw data; technical assistance nationwide; analyzing daily customers’ usage data and invoices data and reporting the daily, weekly & monthly trend to the higher management including GM, CEO and Unit Heads.
• Analyzing the trend of customers registering over IN (Intelligent network) and HLR on daily basis
05/2005
-
06/2006
Subscriber Management Executive
Warid Telecom (Pvt.) Ltd.
(Telecommunications, 1000-5000 employees)
• Achievement:
o Achieved a remarkable milestone by developing a web portal, Call Rate Calculator, which helped in solving and making a decision regarding customer’s complaints about over charging in less than 15 seconds, which saved time for completion of the customer’s complaint by more than 85%.
o SMT Forms Streamline System helped to streamline the process of documentation of various forms and processes by 90%.
o SMT Forms Streamline System helped in coordinating with other departments nationwide through web portal by 98%.
o SMT Forms Streamline System Report generation made easy by 99% as per the criteria specified.
• Responsible for full life cycle of web based projects; quality assurance; report generation from raw data for higher management; analyzing and solving customer inquiries and complaint in a limited time span
• Proposed, designed, developed, deployed and maintained SMT Forms Streamline System using .NET Technology with ASP.Net & VB.NET with SQL as database. The modules include:
o Sale Return
o Direct Debit Flagging
o Direct Debit Billing
o Refund of Live Subscribers
o Sale Return
o Financial Adjustments
o Credit Notes
• Proposed, designed, developed, deployed and maintained Call Rate Calculator, using .NET Technology with ASP.Net & VB.NET. It is used to calculate:
o Call charges (On net, Off Net and International call charges)
o SMS charges
o MMS charges
o GPRS charges
o Achieved a remarkable milestone by developing a web portal, Call Rate Calculator, which helped in solving and making a decision regarding customer’s complaints about over charging in less than 15 seconds, which saved time for completion of the customer’s complaint by more than 85%.
o SMT Forms Streamline System helped to streamline the process of documentation of various forms and processes by 90%.
o SMT Forms Streamline System helped in coordinating with other departments nationwide through web portal by 98%.
o SMT Forms Streamline System Report generation made easy by 99% as per the criteria specified.
• Responsible for full life cycle of web based projects; quality assurance; report generation from raw data for higher management; analyzing and solving customer inquiries and complaint in a limited time span
• Proposed, designed, developed, deployed and maintained SMT Forms Streamline System using .NET Technology with ASP.Net & VB.NET with SQL as database. The modules include:
o Sale Return
o Direct Debit Flagging
o Direct Debit Billing
o Refund of Live Subscribers
o Sale Return
o Financial Adjustments
o Credit Notes
• Proposed, designed, developed, deployed and maintained Call Rate Calculator, using .NET Technology with ASP.Net & VB.NET. It is used to calculate:
o Call charges (On net, Off Net and International call charges)
o SMS charges
o MMS charges
o GPRS charges
07/2004
-
11/2004
Project Software Engineer
dLogical Limited
(Internet and Information Technology, 10-50 employees)
• Achievement:
o Received appreciation on meeting the deadline of each of the project modules and their integration with the main ERP System and making the system live before the project end date
• Responsible for the full web development life cycle of a number of modules for the be-spoke ERP System from analysis to their integration with the main ERP System; deployment of the ERP System in the live environment; weekly project progress report & presentations to the client; training to the end users.
• My first work experience gave me an opportunity to secure hands on learning of:
o PERL
o MYSQL
o Java Script
o HTML
• Developed a number of modules:
o Stock Control System
o Purchase Order System
o Messaging System
o Complaint System
o Job Scheduling System
o Job Maintenance System
o Customer Inquiry System
• Performed UAT after the development of each module
• Trained Client’s Users before the system went live
• Met all deadlines for software projects assigned
• Worked on the Development and Integration of various under-development systems using PERL, Java Script, HTML and MYSQL
• Worked through the stages of Analysis, Design, Development, Testing & Integration, and Maintenance of software projects.
o Received appreciation on meeting the deadline of each of the project modules and their integration with the main ERP System and making the system live before the project end date
• Responsible for the full web development life cycle of a number of modules for the be-spoke ERP System from analysis to their integration with the main ERP System; deployment of the ERP System in the live environment; weekly project progress report & presentations to the client; training to the end users.
• My first work experience gave me an opportunity to secure hands on learning of:
o PERL
o MYSQL
o Java Script
o HTML
• Developed a number of modules:
o Stock Control System
o Purchase Order System
o Messaging System
o Complaint System
o Job Scheduling System
o Job Maintenance System
o Customer Inquiry System
• Performed UAT after the development of each module
• Trained Client’s Users before the system went live
• Met all deadlines for software projects assigned
• Worked on the Development and Integration of various under-development systems using PERL, Java Script, HTML and MYSQL
• Worked through the stages of Analysis, Design, Development, Testing & Integration, and Maintenance of software projects.
Certifications
Local Availability
Open to travel worldwide
Other
I am ready to relocate to the Germany, Ireland, UK or any of the European Union country.
