02/19/2026 updated
100 % available
Remote IT Support Specialist with 4+ years of experience
aurora, United Kingdom
Only remote
B.S. in Computer Science - Colorado Technical UniversityData AnalysisAndroid (Software)Apple IOSApple Mac SystemsTechnical SupportAuthenticationsAutomationMicrosoft AzureCustomer ExperienceCloud ComputingLinuxMobile Device ManagementDrilling RigsForecastingIssue Tracking Systems
IT Support and Troubleshooting
Expert in troubleshooting Windows, M365, and mobile platforms. Resolves 30-50+ weekly tickets with top SLA compliance and user satisfaction.
ITSM and Automation
Proficient in managing ITSM tools and automating workflows with Python. Streamlines IT processes using Python automation (TensorFlow) for well drilling predictions and monitoring Zscaler health.
Cloud and MDM Platforms
Experienced with Microsoft 365, Azure, Intune, OneDrive. Supports M365 environments, Zscaler authentication, and mobile (iOS/Android) setup and application troubleshooting.
Operating Systems
Proficient in Windows 10/11, Linux, macOS, iOS, and Android. Oversees Windows system updates and patching to maintain app and network integrity.
Remote Support Tools
Skilled in Quick Assist, BeyondTrust, RDP, and TeamViewer for delivering remote desktop support and resolving endpoint access issues.
Ticketing Systems
Experienced with ServiceNow, Zendesk, and ITSM for managing technical escalations and maintaining high SLA compliance.
Security & Networking
Knowledgeable in Zscaler, VPNs, Endpoint Management, and MDM for ensuring secure IT operations and network integrity.
Data Analysis & Reporting
Proficient in Power BI, Excel automation, and creating dashboards to guide stakeholders on predictive modeling and business decisions.
Expert in troubleshooting Windows, M365, and mobile platforms. Resolves 30-50+ weekly tickets with top SLA compliance and user satisfaction.
ITSM and Automation
Proficient in managing ITSM tools and automating workflows with Python. Streamlines IT processes using Python automation (TensorFlow) for well drilling predictions and monitoring Zscaler health.
Cloud and MDM Platforms
Experienced with Microsoft 365, Azure, Intune, OneDrive. Supports M365 environments, Zscaler authentication, and mobile (iOS/Android) setup and application troubleshooting.
Operating Systems
Proficient in Windows 10/11, Linux, macOS, iOS, and Android. Oversees Windows system updates and patching to maintain app and network integrity.
Remote Support Tools
Skilled in Quick Assist, BeyondTrust, RDP, and TeamViewer for delivering remote desktop support and resolving endpoint access issues.
Ticketing Systems
Experienced with ServiceNow, Zendesk, and ITSM for managing technical escalations and maintaining high SLA compliance.
Security & Networking
Knowledgeable in Zscaler, VPNs, Endpoint Management, and MDM for ensuring secure IT operations and network integrity.
Data Analysis & Reporting
Proficient in Power BI, Excel automation, and creating dashboards to guide stakeholders on predictive modeling and business decisions.
Experience
Professional experience5 - 10 years
Freelancer since2022
Languages
EnglishNative speaker
Project history
Supervises a team of 11 support staff overseeing automation systems and parcel logistics. Develops Excel-based forecasting tools and manages technical escalations across warehouse systems.
Provided remote IT support for 1,000+ devices, managed M365 environments, resolved tickets via ServiceNow, and streamlined IT processes using Python automation.
Delivered remote desktop support, managed Zendesk ticket queue, created Power BI dashboards, and maintained Windows systems.