Project: Sanctions and Embargoes Transformation (SET) Program (Bank’s strategic global program to enhance their anti-financial crime landscape in response to serious US (OFAC) regulatory findings)
Role: Interim Manager at the Change Management workstream of the global Anti-Financial Crime (AFC) business unit, as part of the SET Program.
Tasks:
- Created and managed the lifecycle of 11 Change Requests (CRs) to the Transaction Filtering Case Management system (a private cloud application serving the bank in 50+ countries to review, decide and report on transactions which were marked as suspicious (“hit”) in the First Line of Defense, out of ~750 million transactions/year), from initial requirement gathering phase till successful roll-out to production. The CRs had to be prepared by considering the open audit findings, open production incidents, the globally scattered historic and new business demands and the physical limitations of the application.
- Alongside overall coordination duties, acted as Lead Business Analyst to collaborate with the business units from all global regions, the central IT organization and the software vendor’s onsite and offshore teams, for capturing and aligning the requirements that form the CRs. The CRs have been on a wide range of topics including enabling the global consistency of decision-making process (despite deviating local regulations), major improvements to the management information reporting including improved field level mappings of SWIFT and SEPA transactions, user rights enhancements and other functional and non-functional improvements on usability and system performance.
- Actively supported the bank internal Integration, User Acceptance and Performance Tests and the corresponding productive Incident Management and Release Management processes of the Transaction Filtering Case Management system.
- Formed a governance structure and prioritized the backlog of several hundred active and inactive CRs, interacting with global business units.
- Supported the transition of the SET IT organization from traditional project management to agile, utilizing Scaled Agile Framework (SAFe). In this context acted as Epic Owner for numerous topics, representing AFC.
Significant achievements:
- Generated a 7-digit Euro cost saving for the bank due to the consolidation, refinement and elimination of numerous active CRs to the software vendor.
- Successfully addressed the relevant US regulatory audit findings.