06/15/2026 updated
100 % available
Help Desk Specialist
Rignano sull'Arno, Italy
Only remote
Diploma - ISS Ernesto BalducciOptical Character Recognition (OCR)Video Editing
IT Support & Help Desk
Extensive experience in Level 1 and Level 2 Help Desk support, including remote and on-site technical assistance, PC and user management via Active Directory, and troubleshooting hardware and software issues at both application and system levels.
Network & Infrastructure Management
Solid knowledge in VPN installation and configuration, management and maintenance of client/server networks, installation and configuration of local/network printers and scanners, and deployment of new PCs via MDT.
IT Systems & Database Administration
Ability to analyze, design, implement, install and manage IT systems, databases and web applications, including SQL query creation, program configuration with SSO, and management of proprietary software ticket systems.
Active Directory & User Management
PC and user management via Active Directory, including account administration and access control for internal company employees and consultants.
Microsoft 365 & Cloud Tools
Resolving issues related to Teams, SharePoint, OneDrive, and Oce, supporting daily operations for company staff.
Windows OS Migration
Migration of machines from Windows 7 to Windows 10, including data transfer and GE program configuration.
Project Management Knowledge
Knowledge of the basics, principles and techniques of project management, as well as quality principles and the ability to work according to company procedures and standards.
Communication Security & Data Processing
Knowledge of communication security, content problem management, and the ability to process data, analyze situations and make informed decisions.
Extensive experience in Level 1 and Level 2 Help Desk support, including remote and on-site technical assistance, PC and user management via Active Directory, and troubleshooting hardware and software issues at both application and system levels.
Network & Infrastructure Management
Solid knowledge in VPN installation and configuration, management and maintenance of client/server networks, installation and configuration of local/network printers and scanners, and deployment of new PCs via MDT.
IT Systems & Database Administration
Ability to analyze, design, implement, install and manage IT systems, databases and web applications, including SQL query creation, program configuration with SSO, and management of proprietary software ticket systems.
Active Directory & User Management
PC and user management via Active Directory, including account administration and access control for internal company employees and consultants.
Microsoft 365 & Cloud Tools
Resolving issues related to Teams, SharePoint, OneDrive, and Oce, supporting daily operations for company staff.
Windows OS Migration
Migration of machines from Windows 7 to Windows 10, including data transfer and GE program configuration.
Project Management Knowledge
Knowledge of the basics, principles and techniques of project management, as well as quality principles and the ability to work according to company procedures and standards.
Communication Security & Data Processing
Knowledge of communication security, content problem management, and the ability to process data, analyze situations and make informed decisions.
Languages
EnglishFluentItalianNative speaker
Project history
Help desk for consultants and internal company employees. Responsibilities include PC and user management via Active Directory, resolving issues related to Oce, Teams, SharePoint and OneDrive, ordinary printer maintenance, deploying new PCs via MDT, and business laptop repair.
Held the role of ICT Coordinator at Laboratori Malesci, a pharmaceutical company of the Menarini group, working as an IT consultant from Webkorner.
Level 1 and 2 Helpdesk with remote interventions by phone and in person. Migration of machines from Windows 7 to Windows 10.