02/28/2026 updated
HG
100 % available
Lead Servicenow Consultant
India BTech (ECE)
About me
ServiceNow Developer with 10+ years of exp in delivering enterprise-grade digital workflow solutions. Strong expertise in ITSM, HRSD, CSM, CMDB, Integrations, Service Portal. Experienced in handling global clients, driving automation, ensuring high-quality solutions aligned with business objectives.
JavaScriptApplication Programming Interfaces (APIs)ArchitectureBusiness Rule Management SystemsCustomer Relationship ManagementCase ManagementConfiguration Management DatabasesDebuggingEnterprise Resource PlanningEvent ManagementGovernanceHuman ResourcesIT Service ManagementPerformance TuningSelf Service Technologies
Core ServiceNow Expertise
Modules & Products
Technical Skills
Integrations
10+ years of hands-on experience on the ServiceNow platform
End-to-end implementation, upgrade, and support projects
Platform architecture, solution design & best practices
Scoped applications & custom app development
ITSM (Incident, Problem, Change, Request, Knowledge)
ITOM (Discovery, Service Mapping, Event Management)
CMDB design, health & governance
HRSD (Employee Center, Case Management)
CSM (Case, Entitlement, SLAs, Portal)
Service Portal & UI Builder
JavaScript, Glide API, Business Rules, Script Includes
Flow Designer, Workflow Editor
Client Scripts, UI Policies, UI Actions
ACLs & Security configuration
IntegrationHub, REST/SOAP APIs
Scripted REST APIs
Performance tuning & debugging
Third-party tool integrations (monitoring, HR, ERP, CRM)
Event-to-Alert & Alert-to-Incident logic
Languages
EnglishFluentHindiNative speaker