05/05/2026 updated

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Hospitality Manager | Housekeeping Supervisor | Receptionist

Amsterdam, Netherlands
Worldwide
High School Diploma
Amsterdam, Netherlands
Worldwide
High School Diploma

Profile attachments

Resume.docx

Guest Service and Communication
Strong communication skills and extensive experience in delivering excellent guest service, including handling check-in/check-out, resolving guest concerns, and managing inquiries across multiple languages.

Housekeeping Operations Management
Supervision of housekeeping staff, coordination of daily cleaning schedules, conducting room inspections, and maintaining high cleanliness and hygiene standards in hospitality environments.

Team Leadership and Staff Training
Leadership of housekeeping teams, training and mentoring new personnel, developing training materials, and conducting performance evaluations to ensure operational excellence.

Inventory Management and Supply Ordering
Management of inventory, ordering of supplies, and effective cost control to support smooth daily operations in hospitality settings.

Health, Safety, and Hygiene Compliance
Implementation of safety protocols and hygiene compliance standards, ensuring a safe and clean environment for guests and staff.

Reservation and Front Desk Operations
Handling of guest reservations, updating guest information accurately, and coordinating with housekeeping for smooth room turnover.

Building and Facility Maintenance
Experience in performing repairs, drywall installation, and hardware maintenance in a building maintenance context.

Multilingual Communication
Proficiency in English, Ukrainian, Russian, and Polish, enabling effective communication with a diverse range of guests and colleagues.

Languages

EnglishFluentPolishFluentRussianNative speaker

Project history

Receptionist

Hotel - NH, City Amsterdam
Greeted guests and handled check-in/check-out efficiently. Managed phone calls, emails, and inquiries in English, Ukrainian, Russian, and Polish. Resolved guest concerns promptly while maintaining professionalism. Coordinated with housekeeping team for smooth room turnover. Updated guest information and managed reservations accurately.

Assistant Head of Housekeeping

Ruby Emma, Amsterdam
Supervised housekeeping staff and coordinated daily cleaning schedules. Conducted room inspections and maintained high cleanliness standards. Trained and mentored new staff on procedures and safety protocols. Managed inventory, ordered supplies, and controlled costs effectively.

Housekeeping Supervisor

EW, Maastricht
Led team of housekeeping staff and conducted regular inspections. Trained new personnel and developed training materials. Resolved guest complaints and worked closely with front desk. Implemented daily, weekly, and monthly cleaning routines.

Housekeeping Room Attendant

Jex, Maastricht
Maintained guest rooms, linen inventory, and public areas. Restocked amenities and ensured high standards of cleanliness.

Building Maintenance Worker

Stroyinvest, Kyiv, Ukraine
Performed repairs, drywall installation, and hardware maintenance.

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