08/06/2025 updated

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ServiceNow Certified Implementation Specialist | Technical Lead | Developer & Consultant

Sofia City, Bulgaria
Worldwide
ITIL Foundation v4, CIS-ITSM, CIS-HRSD, CSA, CSD
Sofia City, Bulgaria
Worldwide
ITIL Foundation v4, CIS-ITSM, CIS-HRSD, CSA, CSD

Profile attachments

Hristo_Hristov_CV_2025 (2).pdf

User Experience (UX)Architectural DesignMultilingualismBug ManagementServicio al ClienteConfiguration Management DatabasesCode ReviewData ValidationUser Interface DesignIT Service ManagementMaintenanceProcess DevelopmentRequirements AnalysisSAP ApplicationsSimple Object Access Protocol (SOAP)Systems IntegrationTechnical ManagementMetricsRestful ApiCustom ReportsServicenow
ServiceNow Development
Extensive experience in ServiceNow development including process development, bug fixing, and implementation of integrations with focus on ITSM, HRSD and SPM modules.

Technical Leadership
Experience as Technical Lead managing requirements gathering, architectural design, and implementation of ITSM solutions with team coordination and code review responsibilities.

Integration Development
Expertise in implementing various integrations including SAP (Rest and Soap), REST APIs, and third-party systems with data validation and processing capabilities.

CMDB Management
Implementation and maintenance of Configuration Management Database (CMDB) across multiple projects.

UI/UX Development
Creation of custom UI pages, document templates, and enhancement of user experience through UI actions, policies and client scripts.

Portal Development
Development of service portals and customer service portals with multilingual support and custom widgets.

Reporting & Dashboards
Development of custom reports, metrics, and dashboards to satisfy specific business reporting needs.
 

Experience

Professional experience5 - 10 years
Freelancer since2022

Languages

BulgarianNative speakerEnglishFluent

Project history

ServiceNow Developer

XK Consulting

Internet & IT

Process development and bug fixing in SPM and ITSM. Enhancement and implementation of SAP Integration (Rest and Soap). Development of client and server side configurations and scripts. Refinement and estimation of Stories. Code reviewing and testing. Documentation creation.

Technical Lead

KPMG
Requirements gathering from Product Owner. Architectural design and implementation of ITSM. Creation and estimation of stories. Code review and testing of solutions prepared by team members. Investigation of defects. Design and implementation of integrations. CMDB. Leading upgrade: Utah - Washington DC.

Technical Lead

NEOM
Requirements gathering from Product Owner. Implementation of custom modules and processes. Implementation of HRSD module. Designing of Data models. Creation of technical stories. Technical Implementation of business process into ServiceNow. Designing new custom Inspection module. Daily discussions with ServiceNow Architects about best practices and possible solution implementations. Code review and testing of solutions prepared by team members. Investigation of defects.

ServiceNow Consultant

OLX Group
Converting business requirements into Stories. Implementation of custom HR processes into ServiceNow. Building from scratch an onboarding process for new employees (Lifecycle event). Creation of HR Services. Creation of Catalog Items/RPs for HR requests fulfillment. Creation of custom HR Portal. Portal modification through Content Publishing module and custom Widgets. HR Portal translation on 7 languages. Working with future users of the HR Portal (HR Agents, OLX Group employees). Creation of UATs for the whole HR Module. Monitoring of the testing process. Feedback validation and implementation of fixes.

ServiceNow Developer

Digital and Software Solutions ltd.
Implementation of ITSM and hypercare support. Functional process, security and UI experience enhancements for ITSM and CSM modules. Service Portal and Customer Service Portal development. CMDB. Event Management. Working on specific metrics to satisfy the reporting needs. Enhancing User Experience of UI Actions, UI Policies and Client Scripts. Development and implementation of Script Includes and Business rules. Email inbound/outbound integration. Making custom UI Pages and Document templates using Jelly. REST Integration - gathering data from 3rd party application and prepare custom pdf reports based on client requirements and needs.

ServiceNow Consultant

British Petroleum
Support provider for Citizen Developers: Daily consultations for technical best practices. Solutions source for use cases which need to be implemented in ServiceNow. Technical review before every deployment. Production deployment of Citizen Developer's modifications. Incident/Defects resolving. Sessions for requirements gathering from Service Owners. Enhancement of processes, nested in custom CI/CD Pipeline. Providing technical solutions for business requirements. Improving the process of update sets exchange between instances with REST API. Error handling after Preview operation of update sets. Creating a process for automatic creation of STD Changes for every deployment coming from CI/CD Pipeline.

ServiceNow Developer

KMD Poland
Investigating and solution preparing for defects regarding: Change Management, Incident Management, Request Management, Customer Service Management, Continual Improvement Management, Configuration Management, Platform security, E-mail integration, Reports and Dashboards. Critical defects resolving within a short-term period. Daily look over and prioritization of active defects. Investigating and solution preparing for defects regarding Integrations with 3-rd parties in terms of: Validation of outgoing and incoming data, Triggering of outbound integration messages, Processing and filtering of inbound data. Code review and testing of solutions prepared by team members.

Certificates

Certified Implementation Specialist - HRSD

ServiceNow

2024

Certified Implementation Specialist - ITSM

ServiceNow

2023

Certified Application Developer

ServiceNow

2020

ITIL v4

PeopleCert

2020

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