08/06/2025 updated
100 % available
ServiceNow Certified Implementation Specialist | Technical Lead | Developer & Consultant
Sofia City, Bulgaria
Worldwide
ITIL Foundation v4, CIS-ITSM, CIS-HRSD, CSA, CSDUser Experience (UX)Architectural DesignBug ManagementServicio al ClienteConfiguration Management DatabasesCode ReviewData ValidationUser Interface DesignIT Service ManagementMaintenanceProcess DevelopmentRequirements AnalysisSAP ApplicationsSimple Object Access Protocol (SOAP)Systems IntegrationTechnical ManagementMetricsMultilingualismRestful ApiCustom ReportsServicenow
ServiceNow Development
Extensive experience in ServiceNow development including process development, bug fixing, and implementation of integrations with focus on ITSM, HRSD and SPM modules.
Technical Leadership
Experience as Technical Lead managing requirements gathering, architectural design, and implementation of ITSM solutions with team coordination and code review responsibilities.
Integration Development
Expertise in implementing various integrations including SAP (Rest and Soap), REST APIs, and third-party systems with data validation and processing capabilities.
CMDB Management
Implementation and maintenance of Configuration Management Database (CMDB) across multiple projects.
UI/UX Development
Creation of custom UI pages, document templates, and enhancement of user experience through UI actions, policies and client scripts.
Portal Development
Development of service portals and customer service portals with multilingual support and custom widgets.
Reporting & Dashboards
Development of custom reports, metrics, and dashboards to satisfy specific business reporting needs.
Extensive experience in ServiceNow development including process development, bug fixing, and implementation of integrations with focus on ITSM, HRSD and SPM modules.
Technical Leadership
Experience as Technical Lead managing requirements gathering, architectural design, and implementation of ITSM solutions with team coordination and code review responsibilities.
Integration Development
Expertise in implementing various integrations including SAP (Rest and Soap), REST APIs, and third-party systems with data validation and processing capabilities.
CMDB Management
Implementation and maintenance of Configuration Management Database (CMDB) across multiple projects.
UI/UX Development
Creation of custom UI pages, document templates, and enhancement of user experience through UI actions, policies and client scripts.
Portal Development
Development of service portals and customer service portals with multilingual support and custom widgets.
Reporting & Dashboards
Development of custom reports, metrics, and dashboards to satisfy specific business reporting needs.
Languages
BulgarianNative speakerEnglishFluent
Project history
Process development and bug fixing in SPM and ITSM. Enhancement and implementation of SAP Integration (Rest and Soap). Development of client and server side configurations and scripts. Refinement and estimation of Stories. Code reviewing and testing. Documentation creation.
Requirements gathering from Product Owner. Architectural design and implementation of ITSM. Creation and estimation of stories. Code review and testing of solutions prepared by team members. Investigation of defects. Design and implementation of integrations. CMDB. Leading upgrade: Utah - Washington DC.
Requirements gathering from Product Owner. Implementation of custom modules and processes. Implementation of HRSD module. Designing of Data models. Creation of technical stories. Technical Implementation of business process into ServiceNow. Designing new custom Inspection module. Daily discussions with ServiceNow Architects about best practices and possible solution implementations. Code review and testing of solutions prepared by team members. Investigation of defects.
Certificates
Certified Implementation Specialist - HRSD
ServiceNow2024
Certified Implementation Specialist - ITSM
ServiceNow2023
Certified Application Developer
ServiceNow2020
ITIL v4
PeopleCert2020