07/13/2026 updated
100 % available
HubSpot CRM Manager
Varna, Bulgaria
Only remote
Bachelor's Degree: MarketingDirect MarketingWorkflowsHubspot
HubSpot CRM Management
Deep expertise in HubSpot CRM administration with experience in building workflows, integrating no-code tools, and supporting users across teams
Sales Process Optimization
Comprehensive experience in designing and implementing sales process revamps including pipeline structure, lead distribution logic, and client communication flows
Marketing Automation
Proficiency in email marketing strategy development and unified marketing and sales communication campaigns to improve customer engagement tracking
HubSpot Workflow Management
Advanced skills in creating and managing automated workflows within HubSpot platform
CRM Data Management
Expertise in managing and organizing customer relationship management data effectively
User Training and Support
Experience in providing training and ongoing support for new users across different teams
JustCall Integration
Hands-on experience with JustCall communication platform integration
Custom Reporting and Dashboards
Ability to build scalable reporting dashboards and maintain role-based permission structures for data access and security
iSpring Learning Management
Familiarity with iSpring learning management system for training purposes
Process Optimization
Expertise in streamlining operations by reducing manual work through automation and optimized workflows
Deep expertise in HubSpot CRM administration with experience in building workflows, integrating no-code tools, and supporting users across teams
Sales Process Optimization
Comprehensive experience in designing and implementing sales process revamps including pipeline structure, lead distribution logic, and client communication flows
Marketing Automation
Proficiency in email marketing strategy development and unified marketing and sales communication campaigns to improve customer engagement tracking
HubSpot Workflow Management
Advanced skills in creating and managing automated workflows within HubSpot platform
CRM Data Management
Expertise in managing and organizing customer relationship management data effectively
User Training and Support
Experience in providing training and ongoing support for new users across different teams
JustCall Integration
Hands-on experience with JustCall communication platform integration
Custom Reporting and Dashboards
Ability to build scalable reporting dashboards and maintain role-based permission structures for data access and security
iSpring Learning Management
Familiarity with iSpring learning management system for training purposes
Process Optimization
Expertise in streamlining operations by reducing manual work through automation and optimized workflows
Experience
Professional experience0 - 5 years
Freelancer since2026
Languages
BulgarianNative speakerEnglishFluent
Project history
Lead a team of 2 in managing all aspects of HubSpot CRM, including workflows, data governance, reporting, marketing automation, and user support. Designed and implemented a full revamp of the sales process for a team of 100+ reps, including pipeline structure, lead distribution logic, GTM setup, and client communication flows. Streamlined sales operations by reducing manual and duplicate work through automation and optimized workflows. Unified marketing and sales communication by migrating campaigns into HubSpot, aligning teams and improving customer engagement tracking. Built scalable reporting dashboards and maintained role-based permission structures for data access and security.
Led the design and launch of an end-to-end online sales form, growing online sales from 0% to 50% of total orders and significantly reducing manual sales-related costs. Implemented a membership system to improve customer retention, create recurring revenue, and streamline service access. Coordinated cross-functional teams including tech, operations, and marketing to align digital initiatives with business goals. Drove improvements in service delivery and customer experience through process digitization and data-driven decision-making.
Handled a high volume of customer interactions daily via live chat and email, managing support, care, and financial inquiries simultaneously. Managed multiple parallel live chats while responding to over 100 emails per day with speed, accuracy, and professionalism. Resolved a wide range of customer issues, from basic product questions to sensitive account and billing concerns. Developed strong multitasking, problem-solving, and communication skills in a high-pressure, customer-focused environment.