05/06/2026 updated

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Senior Solutions Architect/Developer , Ai, Power Platform, Dynamics CE Engineering

Leicester, United Kingdom
United Kingdom
Bs IT
Leicester, United Kingdom
United Kingdom
Bs IT

Profile attachments

CV Ian Donald EN 2026 v1.1.pdf

About me

With over 30 years of experience in enterprise solutions, I currently specialize in AI and Automation (Agentic) using Power Platform, upgrading Dynamics CRM to integrate and enhance the system through these tools.

Application Programming Interfaces (APIs)Microsoft Dynamics AXIBM WebSphere DataPower SOA AppliancesMicrosoft Dynamics CRMMicrosoft Dynamics GPMicrosoft DynamicsMicrosoft Platform BuilderPowerBuilderSolution ArchitectureAzure AutomationEnterprise Application PlatformCloud Platform SystemMicrosoft Power AutomatePower Platform IntegrationDynamics Ax 2012 R3
With over 30 years of experience in enterprise solutions, I currently specialize in AI and Automation (Agentic) using Power Platform, upgrading Dynamics CRM to integrate and enhance the system through these tools.
My current services as a Contractor.
1. Customize: Dynamics CRM.
2. Integrate: Using Power Automate, DataFlows, and APIs to integrate external solutions.
3. Automate: Building Agentic solutions to enhance the Dynamics CRM ecosystem.

Experience

Professional experience10+ years
Freelancer since2021

Languages

EnglishFluentSpanishNative speaker

Project history

Senior Solutions Architect/Developer , Ai, Power Platform, Dynamics CE Engineering

not a project. a permanent role.

Sr. Applications Specialist. Microsoft Power Platform

Teck Resources Limited
Microsoft Power Platform . Engagement, Solution Architecture, Development Lead. (PL-200,PL-500)
Dynamics 365 (FO) , CRM. L2 Support , Dev Lead, Integrations.
- Be a SME in Power Platform to be able to identify, propose, define and lead the Solution development &
delivery for business processes optimization within different business areas. (end-to-end). (PowerApps,
Power Automate, Power BI, PPages, Power Virtual Assistant)
- Lead internal Engagement and PreSales processes to be able to Onboard new Power Platform Digital
Makers (2 streams : DIY, Fusion), maintain and grow the Digital Community, engage in Knowledge/Skill
Transfer activities (ie. Labs, Presentations, WorkShops) for different skill levels, be a "product owner" to
increase platform adoption/use.
- Lead internal Power Platform Develoment team (10 people) within an Agile/DevOps environment,
including 2 external service providers for specific solutions.
- Analize, define , lead new Dynamics FO enhancements with our external providers. Provide L2 Support
to end users.
- Customize Dynamics CE to be able to handle all the Power Platform PreSales/Engagement technology
adoption process.
- Analyze core Business Applications support performance & KPIs (ServiceNow, PowerBI).
- Identify, Design, lead development of new core business Apps integrations (MuleSoft).

Partner, Technology & Innovation

360 Digital Marketing IT Services
Freelancer for SalesForce & Dynamics CRMs, WordPress, Digital Marketing solutions support, integration &
Dev. B2B solutions.
- Analize, define, develop new Dynamics CE or Salesforce CRM customizations .
- Develop new digital marketplaces using WordPress, Magento B2B, and 3rd party integrations.
- Define, implement new platform integrations for CRM, B2B, marketplace platforms using 3rd party or
custom APIs and components.
- Design, create data Analytics ETL & presentation dashboards for business KPI monitoring. (Tableau)

Innovation Lead

Watson AI, PMO Latam & MX, Software Group IBM
Transformation of business information needs to intelligent solutions, using IBM software, and Watson
Cognitive AI portfolio. Sales Areas, Pre-Sales, Delivery, Operations, Processes, QA, Finance. -
Projects/POCs using Watson Cognitive AI portfolio:
- Design, implementation : IPPF Executive Dashboard for Operations/Delivery/QA control .
- Design, implementation : Executive Dashboard for Signings/Sales control.
- Design, implementation : Capacity Planning Analysis. Clients : RDM, Delivery Mgrs (Watson Analytics)
- Sales & Productivity Analysis . Client : Sales Mgmt LA. (Watson Analytics)
- POC Lessons Learned knowledge base analysis & distribution. (Watson NLP Natural
Language Processing, Machine Learning).
- POC for Watson Assistant (Conversation) . Also known as "Cognitive Chatbots".
- Full solution design, development, implementation (Chile winery) : Watson Image Recognition &
Processing . GeoSpatial Big Data analysis. (Watson Analytics, IBM Satellite Imagery/Sensor layers
(IBM PAIRS), drone imagery, Model Learning). Cognitive Asset Inspection .
In charge of PreSales, Engagement, Architecture activities for applied business solutions using
Watson AI portfolio.

QA Mgr, PMO Latam & MX

IBM Software Group IBM
Role : Activities related to Quality Control and Assurance for the Pre-Sale and Delivery
processes of software solutions. (O2O, O2C).
- Certification and assignment of QA reviewers for control points O2O, O2C Pre-Sale, Sale and
Delivery processes. (Full software solutions portfolio)
, Monitoring and control of education of SMEs (Skills path).
- Control, monitoring and reporting of control points of internal QA processes.
- Control and Audit of financial performance and execution (Delivery) of implementation projects of
software solutions.
- Business Process Control (BPM) of the complete O2O, O2C cycles. (IBM BlueWorksLive)
- Migration and/or Deployment of new IBM software solutions. Ejs Rational Portfolio Mgmt to IBM
IPWC, Rational RPM to IBM-IPWC, IBM Integrated Project Finance & Forecasting IBM-PPF. Includes
end user training and Level 1 support.
- Creation of an integrated system for control and monitoring of financial performance of projects (endto-end).
An innovative solution for IBM Latin America.

Sr. Project Manager, Software Group Chile

IBM
In charge of Software Delivery Area Projects.
Most relevant project: First Rollout in Latam of IBM OpenPages (Risk Management)

Sr. ERP, CRM Consultant

Functional and Technical Consultant (Manufacturing, Production, Logistics and Distribution
industries) . InforM3, Dynamics ERPs.
SalesForce, Dynamics CRMs.

Project Manager - Corporate ERP

MOWI (Marine Harvest) Salmon
In charge of the implementation and technical support of the corporate ERP system (M3) at the
company's offices in Chile, United States and Canada.
Main achievements:
- Defined the functional specifications required for the correct implementation and operation of the
software according to the objectives and operational requirements defined by the company in areas
of process, sales, finance, logistics and distribution.
- Led the implementation of the system until its start-up and operation. This new system today is
the company's main information platform and allows the integration of information from its entire
management cycle.
- Designed and controlled the execution and implementation of all the modifications in the software,
which allowed to have a solution fully adjusted to the required functional design.
- Execution of all activities related to education and use of software (Training, Support) for end
users.
- Design and implementation of DataWarehouse for analysis and business strategies in Sales and
Marketing Departments.

Project Manager & Tech Leader - Regional Internet Banking

ABN AMRO Bank N.V. Chile & Latam.
Responsible for the design, implementation, supervision and technical support of a common
electronic banking solution at the regional level for personal and corporate banking clients in 9
countries in South America and the Caribbean.
Main achievements:
- Designed a software application that allows access to information on banking products via the
Internet for all personal and corporate banking customers. This allowed the bank to position itself as
the first in the region to offer an eBanking service with regional coverage.
- Directed the development and implementation of the software at the main headquarters of the service
in Miami and the local implementations in each of the participating countries. This allowed the
construction of a common platform for access to the different local systems of the bank from the same
Internet portal, translating into a significant reduction in costs associated with the development of local
solutions and the adoption of a common software solution for eBanking.
- Directed, coordinated and provided technical support to each of the work teams in each country
responsible for the development and implementation of the service.

Product Specialist Engineer (SME)

CAI Software, LLC
Responsible for technical support to end users and technical evaluation of implementation projects
for Unicenter products (control of multiplatform systems) and Open Ingres (database administration).
Main achievements:
- I studied and received in-depth training in both products, allowing the company to have local Level 2
technical support, reducing the need to request support from the headquarters in the US by 80% and
significantly increasing response times in customer support requirements.

Project Manager

Bertelsmann SE & Co. KGaA
Responsible for the design, development and implementation of a system for the analysis of
quality control in book printing. Barcelona, Spain.

Head of Special Technology Projects

Bertelsmann SE & Co. KGaA
Responsible for leading new projects in the IT area related to production control in the Printing
and Printer Card Divisions (smart identification cards). Bogota Colombia.
Main achievements:
- I designed and led the development and implementation of a software solution for the automated
control of machines for the design, assembly and production of smart access control cards.
- I designed and led the development and implementation of a software solution for the planning
and optimization of the printing cycle, which allowed an optimization in response times, raw
material use and product traffic within the production plant.

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