09/27/2026 updated
100 % available
Field Service & Maintenance Digitalization Consultant/ SAP FSM/ Product Management
Espoo, Finland
Only remote
Master of Science in Electrical Engineering Field Service ManagementProduct ManagementService ManagementWorkflowsProcess Analysis
I am a Product Owner / Product Manager and Field Service & Maintenance Digitalization specialist with 5 years of experience developing and improving digital solutions for industrial service and maintenance operations.
My expertise combines field service and preventive maintenance processes with hands-on experience in SAP Field Service Management, digital product development and AI-enabled field-service transformation.
I have worked across the full product lifecycle, from identifying business needs and designing processes and solutions through development, rollout, adoption and continuous improvement.
Key areas of expertise:
SAP Field Service Management (SAP FSM)
Field service process design and digitalization
Preventive maintenance processes
Maintenance execution
Digital tools for field service and maintenance
Product ownership and product management
Business and IT requirements
Technician workflows and user experience
AI-enabled field-service workflows
Solution development and continuous improvement
International rollouts and organizational transformation
Selected experience includes:
Global Preventive Maintenance Digitalization
Led the development of a digital application for the execution phase of preventive maintenance, from initial concept through global deployment. The solution was rolled out across 17 countries and is used by approximately 700 users. Acted as Product Owner / Product Manager, covering product development, requirements, process design, prioritization and stakeholder coordination.
SAP Field Service Management
Acted as backup for the SAP FSM Solution Owner and supported the ongoing development and operation of the solution. Led the rollout of SAP FSM to an internal business unit with approximately 50 users. Worked on daily FSM activities and solution improvements, including the transition from JasperSoft reporting to HTML-based workflows. Also participated in the SAP FSM-related work associated with the Cargotec demerger and separation of Kalmar.
Field Service Digital Experience & AI
Currently working on a major redesign of the digital interaction between field service engineers and enterprise applications. The initiative aims to bring currently fragmented tools into a streamlined user journey and introduce AI-guided workflows to support engineers during field-service execution.
Field Service Sales Enablement
Developed an internal application enabling field service technicians to identify and support service sales opportunities during customer interactions. The solution is designed as an enabler for additional service-sales opportunities while integrating the commercial aspect into the technician's existing workflow.
I am particularly interested in assignments where field-service or maintenance organizations need to improve their processes, digitalize operational workflows, develop new tools, or make better use of SAP FSM and emerging technologies.
Experience
Professional experience5 - 10 years
Freelancer since2026
Languages
FinnishBasic knowledgeEnglishFluentRussianNative speaker
Project history
- Own development lifecycle and roadmap for assigned software products and features within the global field-service management ecosystem.
- Support digital solutions serving 500+ service technicians across 20 countries.
- Lead international deployment of new digital tools and features.
- Translate field-service requirements into product requirements, user stories and prioritized backlogs.
- Partner with the FSM Solution Owner to align enhancements with enterprise strategy.
- Coordinate technical execution and SAP ERP integrations.
- Support continuous improvement of field-service applications and processes.
- Develop documentation and enablement materials for regional deployments.
- Coordinated feature customization for SAP Field Service Management based on practical field-technician requirements.
- Managed UAT and solution validation before production deployment.
- Analyzed and digitalized enterprise processes, translating business objectives into IT and workflow solutions.
- Managed projects from discovery through implementation.
- Gathered requirements and mapped business processes.
- Coordinated stakeholders across business and IT functions.