Application Support Lead

Application support analyst with over ten years of hands-on experience in supporting multi-vendor and bespoke applications running over N-tier high-transactional ICT systems and platforms, through highly efficient application support analysis, problem-solving skills and E2E solution consultation.

Skills 
 

• Expert problem-solving & analytical  skills
• Incident Investigation & management skills
• Troubleshooting within SLA.
• Creative Problem Solving
• Task management
• IT System Operations and Maintenance.
• High demand customer service operations handling
• Java-based Applications Support
• SQL Development
• PL/SQL Development.
• Linux/Unix OS Administration
• Linux/Unix Shell Scripting
• Scripting Automation
• Basic and Applied technology researching skills
• Service Delivery Platforms Consulting
• IT Service Management
• Change Managment
• Content Management Systems (CMS)
• IT Systems Integration and Business Configuration
• IT product and service Verification and User Acceptance Testing (UAT).
• IBM WebSphere Application Server administration
• IBM WebSphere Portal Server administration
• JBoss Application Server administration
• WebLogic Application Server administration
• TIBCO Business Events Administration
• TIBCO Business Works Administration
• TIBCO EMS Administration
• TIBCO AMX Administration
• Apache/Tomcat Administration
• Microsoft Windows Server
• Microsoft Office
• BMC Remedy
• JIRA
• SOAP and REST web services
• Network Protocol Troubleshooting:
  • HTTP
  • Diameter
  • SCAP V2
  • MM7
  • SMPP
  • Parlay X