06/20/2023 updated

JL
100 % available

Identity and Access Management Admin, CIAM | RPA Support

Philippines
Only remote
BS Information Technology
Philippines
Only remote
BS Information Technology

Profile attachments

CV - Jessica Laygo

Active DirectoryAudit TrailBuild AutomationMicrosoft AzureComputer SecurityMicrosoft Management ConsoleDynamic Host Configuration ProtocolDistributed File SystemsDomain Name System (DNS)Identity ManagementUnix ShellWindows PowerShellAzure Active DirectoryCyberarkBlue PrismUser Administration
Active Directory, Audit Log, Azure Active Directory, Azure AD, Blue Prism, build automation, Information Security, CyberArk, DFS, DNS, DHCP, IDENTITY AND ACCESS MANAGEMENT, Information Technology, Azure, Management Console, Shell, USER ACCESS MANAGEMENT, Windows PowerShell

Experience

Professional experience10+ years
Freelancer since2016

Languages

EnglishFluent

Project history

USER ACCESS MANAGEMENT ADMINISTRATOR

MICROSOURCING PHILIPPINES
MICROSOURCING PHILIPPINES

* Provisioning and De-provisioning of access for New Hire, Transfer and Promotion, and Termination
requests.
* Conducting quarterly reviews and providing a weekly update to VP - Information Security
Operations and Compliance.
* Performing SOC1 Interim Requests and other formal audits requested by Internal and External
Auditors.
* Basic to intermediate skills in Active Directory, Active Directory Module for Windows PowerShell,
Azure Active Directory, Exchange Management Console and Shell, Netwrix Auditor.
* Familiarity and hands on experience in SOC Audit and access recertification.
* Assist build automation and pipeline for our existing infrastructure on Azure.
* Hands on experience with Active Directory, O365, DFS, Azure AD, DHCP, DNS and CyberArk PAM.

RPA L1 ANALYST / TECHNICAL ANALYST

AIG SHARED SERVICES
AIG SHARED SERVICES

* Monitor the Schedules as per the production tracker provided.
* Inform next level Team on the Status of Success and Failure of the tasks by checking the Audit
Log and updating production tracker immediately after success / failure.
* Confirm the exact fail scenario based on the logs.
* Problem solving issues that arise in day to day running of processes and providing timely
responses and solutions as required.
* Logging, Triaging, prioritization, tracking, and routing incidents reported by users.
* Maintains, monitors and secures that all Blue Prism automated processes are up and running.

IDENTITY AND ACCESS MANAGEMENT ANALYST

AIG SHARED SERVICES
AIG SHARED SERVICES

* Provides support to AIG and other International Business Groups for system access-related
requests / concerns relating to LUA.

* Actively participates in troubleshooting and resolution when a problem is encountered.
* Responsible for maintenance of Systems Access folders and documentation.

* Assists Team Lead in updating and creating Process documentation that can be used for training
purposes and process improvements.

* Creates weekly/monthly performance reports
Accomplishments:
* Completed process migrations.
* Received monthly performance awards.

ASSOCIATE HELPDESK ANALYST

AIG SHARED SERVICES
AIG SHARED SERVICES

* Ensure timely updates are maintained within the Service Desk logging system.

* To identify and troubleshoot an incident to provide the relevant information for resolution.
* Ensure the resolution of 95% of all IT related incident/request.
* Identify and establish the severity and extent of impact of the incident to the customer and
business as a whole.
* To liaise with 2nd - 3rd tier support to resolve client problems.
* Monitor the Service Desk mailbox and ensure requests are logged into Service Now logging system
within agreed timeframes.
* Ensure procedures and processes are documented and relevant to current environment.
* Liaise directly with customers and their management if required, regarding reported incidents and
services requested.
* Performs other duties and participates in special projects as required.

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