Solutions Project Manager
NCR Corporation
Keywords
Lean Six Sigma
Lean Six Sigma Black Belt
Adaptabilidad
Agile Methodology
JIRA
Banking Software
Business Analysis
Software as a Service
Communication
Finance
Skills
✔️ A highly motivated and adaptive Project and Program Management professional, with a demonstrated history of working in software and financial industries.
✔️ Outstanding interpersonal and communication skills, with a positive and can-do attitude, eager to contribute to the team's success through dedication, smart work, as well as proficient organizational and leadership skills.
✔️ Certified and highly skilled Lean Six Sigma - Black Belt. Experienced in Agile Project Management, Waterfall Project Management, and Business Analysis.
✔️ Proficient with Tableau, Salesforce, Smartsheet, Oracle, SAP, and Jira. Deep knowledge of SaaS, Managed Services, and various Digital Banking software solutions.
✔️ Achieving constant growth and development through international project management, interdisciplinary knowledge, and outstanding interpersonal relationships.
✔️ Outstanding interpersonal and communication skills, with a positive and can-do attitude, eager to contribute to the team's success through dedication, smart work, as well as proficient organizational and leadership skills.
✔️ Certified and highly skilled Lean Six Sigma - Black Belt. Experienced in Agile Project Management, Waterfall Project Management, and Business Analysis.
✔️ Proficient with Tableau, Salesforce, Smartsheet, Oracle, SAP, and Jira. Deep knowledge of SaaS, Managed Services, and various Digital Banking software solutions.
✔️ Achieving constant growth and development through international project management, interdisciplinary knowledge, and outstanding interpersonal relationships.
Project history
06/2022
-
04/2023
Project Manager on multiple software, as well as Lean Six Sigma Green and
Black Belt projects. Daily collaboration with Customer Success, Finance, and
IT/product teams.
Worked closely with Product teams to achieve timely updates to Salesforce
and Gainsight.
Ran DMAIC analyses to reexamine, develop and optimize new process
maps for Business Ops teams.
Improved employee experience (EX) through managing updates and the
creation of NCR University (study platform) technical materials:
Smartsheet, Salesforce, and Gainsight.
Black Belt projects. Daily collaboration with Customer Success, Finance, and
IT/product teams.
Worked closely with Product teams to achieve timely updates to Salesforce
and Gainsight.
Ran DMAIC analyses to reexamine, develop and optimize new process
maps for Business Ops teams.
Improved employee experience (EX) through managing updates and the
creation of NCR University (study platform) technical materials:
Smartsheet, Salesforce, and Gainsight.
05/2021
-
06/2022
Customer Success Analyst II
NCR Corporation
Daily communication and collaboration with Customer Success, Finance, and
Account Executive communities, in order to remove root causes of inaccurate
billing and improve customer NPS scores.
Set up the team process, documents, and dashboard for the Invoicing Center
of Excellence,
Product owner for Oracle Knowledge Management (OKM) tool,
Revenue recovery of over $25M in 2021,
Corrected invoicing data for 100+ customers and cleaned up obsolete data
for 150+ customers in total.
Received CX award from the Banking President for making the "Customer First"
goal realized.
Account Executive communities, in order to remove root causes of inaccurate
billing and improve customer NPS scores.
Set up the team process, documents, and dashboard for the Invoicing Center
of Excellence,
Product owner for Oracle Knowledge Management (OKM) tool,
Revenue recovery of over $25M in 2021,
Corrected invoicing data for 100+ customers and cleaned up obsolete data
for 150+ customers in total.
Received CX award from the Banking President for making the "Customer First"
goal realized.
10/2020
-
05/2021
Project Management, International Cooperation - Manager
Ministry of Defense
Successfully managed a team of 5 people, running International Cooperation PM
with partner European countries.
Streamlined a new backlog process, improving overall Department-level
productivity by 20%.
Responsible for setting up the International Procurement team, including
hiring, retention, and process initiation, as well as optimization.
Building and maintaining key partnerships, increasing the number of
cooperation activities by 10% in a 6-month time frame.
with partner European countries.
Streamlined a new backlog process, improving overall Department-level
productivity by 20%.
Responsible for setting up the International Procurement team, including
hiring, retention, and process initiation, as well as optimization.
Building and maintaining key partnerships, increasing the number of
cooperation activities by 10% in a 6-month time frame.
01/2019
-
10/2020
Project Manager, International Cooperation
Ministry of Defense
Project Manager on EU IT, healthcare, and military projects, as well as multiple
medical donation projects.
Responsible for multiple million-dollar projects every year.
Daily collaboration with other Ministries, Embassies, and Attache offices.
Communication with development, medical, IT, and Finance teams.
Daily used tools: MS Project, MS Teams, Jira, Oracle.
medical donation projects.
Responsible for multiple million-dollar projects every year.
Daily collaboration with other Ministries, Embassies, and Attache offices.
Communication with development, medical, IT, and Finance teams.
Daily used tools: MS Project, MS Teams, Jira, Oracle.
01/2016
-
01/2019
Supply Chain Manager
Memfis doo
10/2014
-
01/2016
Trainee in Marketing
Nestle Adriatic S
Certifications
Local Availability
Only available for remote work
