Senior ICT Adviser

 
PROFESSION: ICT Manager
Summary:     ICT Manager with complete life cycle experience. Security Business Development specialist with more than 25 years of experiences in ICT Enterprise Infrastructure Management, ITSM &  ITIL processes management, and Department management, project management and systems implementation. Imed is a highly respected technical manager capable of working in high-pressure sales environment of a major software providers for ITSM solutions, IT Security, Managed Services and Professional Outsourcing Services. Excellent client-facing consultancy skills, coupled with the ability to manage and motivate large multi-skilled teams.
 
Key Achievements
 

 
 

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As a key technical member of the Middle Eastern sales team for a market leading ITSM Solutions, Managed Services and security software provider, has successfully contributed to the closing of many deals throughout the region, up to a value of $1.5m
 

 
 

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Complete understand of Help Desk from multivendor environment BMC and CA Help Desk. End-to-End understanding of ITSM life cycle and associated international standards.
 

 
 

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Through experience of ICT management processes via  Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
 

 
 

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General Manager/COO of ICT Security company for 2 years managing Middle East operations, offering Managed Security Services (including Managed Vulnerabilities and Managed Security Monitoring) sales and delivery of services including, Security Incident Handling via ITSM ISO20000 and ISO27000 compliant processes, vulnerability management, penetration testing, risk management, business continuity and disaster recovery.
 

 
 

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Excellent project planning and prioritization skills demonstrated through the successful management of several concurrent implementations within time and budget, using a small team of highly trained technicians
 

 

EDUCATION
1981 – 1985: BSC (Computer and mathematics). Cooperative Program, (Equiv. Master) SHERBROOKE UNIVERSITY (Qc., CANADA)
1978 – 1981: B.Sc. (Mathematics ? Physics). (Not Completed) UNIVERSITY OF TUNIS
1971 ? 1978   Baccalaureate C (Mathematics Physics) LYCEE CARNOT De Tunis (French High-School)
 
PROFESSIONAL EXPERIENCE
 
February 2011- present: Sales Director for North and West Africa, Mainframe Pre-Sales Consultant for GCC, North and West Africa, COMPUTER ASSOCIATES MENA.
Task Description:              Sales Director and pre-sales for GCC, North Africa, West Africa for Mainframe, Enterprise Monitoring, ITSM solutions, Security and distributed platforms.
 
July 2010 January 2011: Senior Consultant   ITS Technologies Tunisia (Bahrain Branch).
Task Description:               Working as free consultant for several companies and Banks RFP, Security and DR Policies Optimization for Mainframe Sites. Installing Security Solution. Handling of requests via organization internal Help Desk.
 
Nov 2007 – June 2010  Business development Manager: International Turnkey Systems (ITS)
Tasks Description:            Working in Telecom to propose ITSM solutions, Managed Services and Security ITS solutions. I was handling mostly the North and West African countries. I have worked also on the banking Solution. Project Manager for creation Mena telecom Call Center based on BMC solution. Development of processes for handling the customer requests, priorities, escalations, customization and dash board reporting. Project Manager for Datacenter Upgrade and Migration for Zain. Responsible for the help desk and all Issues. Hardware, Software and people management
 
Jan 2006 – October 2007   General Manager: E- Security Gulf. Bahrain.
Tasks Description:            Managing Information Security Company. Following-up with sales and technical team on day to day business. Telecom, Banking and IT-Security Managed Services are our major business focus.
                                                                                                    
July 2004 – Dec 2005         Deputy General Manager: Electronic Concepts Riyadh.
Tasks Description:            Managing the Company. Following-up with sales and technical team on day to day business. Handling of customer requests for internal service Desk for areas of Telecom and IT/security are our major business Area.
 
August 1997 – June 2004  IT  Manager: Computer Associates. Middle East
Tasks Description:            Technical manager (Pre-sales and Services), Managing all Services and Pre-Sales activities. Handling all CA Portfolio for Pre-Sales and implementation. Integration of CA Help Desk and BMC with Unicenter Enterprise monitoring solution. Development of ITIL/ITSM compliant solution at STC Saudi project.
 
January 1996 – Aug 1997  Project Manager: Computer Associates Int. Montreal
Tasks Description:            Technical support, post sales and pre-sales for Database Products.
 
October - Dec 1995            Project Manager at DMR for AIR CANADA
Tasks Description:           System Analyst for the ICP96 System. The P+ methodology of DMR was used for the analysis. Unit and integrated test for the programs.
 
May ? October 1995             Consultant as Project Leader for I.C.A.O. (International Civil Aviation Organization) Burundi
Tasks description:             Computerization of the International Airport of Bujumbura;
Installation of a Novell LAN with 20 workstations.
Installation and user-training of Microsoft offices (Word; Excel, Access, PowerPoint);
Development and installation of an Accounting system (AP/AR/GL), Inventory management system, Payroll system, Billing system;
Development of systems with Access and Power Builder.
End of project October 1995
 
January ? April 1995            Senior System Analyst: TÉLÉBEC, Telephone Company
Tasks Description:            After the acquisition of CBSS (Customer Billing Service System), a new billing system, and many major changes have been planned on the peripherals existing systems. The changes are at the level of the architecture; processes and integration .I was System analyst in the architecture team.
 
 
October? December 1994   Senior System Analyst: TRUSCO DESJARDINS, Financial Institution
Tasks Description:            Major changes have planned on the peripherals existing systems after the acquisition of CORFAX new management system for the mutual funds. My main mandate was to simulate the new system and create the appropriate interfaces.
August 1993 -October 1994   Senior Systems Analyst Project Manager Ministry                                                of Justice
Type of enterprise:            Computer business management and consultation
            Organical analysis, Analysis and programming of suspension and operation modules. Under Ideal/Datacom. User training for the application.
 
April 1986 ? June1993        Systems analyst ? Project manager      (1989?1993)
Senior Analyst?programmer                    (1986?1989)
                                           AFRICAN DEVELOPMENT BANK,
Abidjan, Ivory Coast
 
Type of enterprise: International Bank with over 1400 employees
                                                I have worked on several systems during the 8 years
 
TRAINING PERIODS IN A WORKING ENVIRONMENT
Professional Courses        CAPP?CESA (Paris, France)
                                                IT Projects Management.
                                             How to manage an IT Department
                                                Computer Associates New-York
                                           (Several training on IT & project Management)
                                                PMI Certified Computer Associates.
                                           ITIL/ITSM Foundation (Pink Rocada)
                                                E-Security Gulf, Bahrain
BS7799 Certified (Security)
Event Speaker:                Speaker at BPM/ DR Event In Karachi Pakistan
                                                November 2006
 
PERSONAL INFORMATION
BIRTH DATE:                       28 march 1960
CIVIL STATUS:                    Married
NATIONALITY:                     Canadian
LANGUAGES:                      French ? English ? Italian ? Arabic
 
REFERENCES PROVIDED UPON REQUEST