05/07/2025 updated
100 % available
Client Services Executive with Strong Communication and Project Management Skills
Kiribathgoda, Sri Lanka
Worldwide
Bachelor of Arts (Honors) in Economics – Second Class Upper Division University of Colombo, Sri Lanka (2018 – 2022)Academic WritingData AnalysisServicio al ClienteContent CreationDigital MarketingHelp DeskIBM SPSSIT Service ManagementProject ManagementService DeliveryService ManagementSocial MediaStakeholder ManagementStataStatistics
Client Service Management
Proficient in handling helpdesk operations and managing systems such as Autotask and ConnectWise Manage to streamline support processes and enhance service efficiency.
Project Coordination
Strong ability in managing stakeholders, coordinating academic and administrative processes, and implementing improvements to maintain high levels of performance and service delivery.
Data Analysis and Research
Experienced in conducting thorough data analysis to support evidence-based decision-making and policy formulation, with skills in presenting research findings to diverse audiences.
Technical Proficiency
Strong command of statistical software, including STATA and SPSS, for academic writing and data presentation.
IT Service Management
Proficient in using professional IT service management systems, including Autotask and ConnectWise Manage, for efficient service desk operations and client support coordination.
Digital Marketing
Engaged in content creation, social media management, and campaign analysis to enhance online presence and audience engagement.
Operational Protocol Development
Experience in developing and updating Specified Operational Protocols (SOP) to ensure alignment with operational requirements and industry standards.
Proficient in handling helpdesk operations and managing systems such as Autotask and ConnectWise Manage to streamline support processes and enhance service efficiency.
Project Coordination
Strong ability in managing stakeholders, coordinating academic and administrative processes, and implementing improvements to maintain high levels of performance and service delivery.
Data Analysis and Research
Experienced in conducting thorough data analysis to support evidence-based decision-making and policy formulation, with skills in presenting research findings to diverse audiences.
Technical Proficiency
Strong command of statistical software, including STATA and SPSS, for academic writing and data presentation.
IT Service Management
Proficient in using professional IT service management systems, including Autotask and ConnectWise Manage, for efficient service desk operations and client support coordination.
Digital Marketing
Engaged in content creation, social media management, and campaign analysis to enhance online presence and audience engagement.
Operational Protocol Development
Experience in developing and updating Specified Operational Protocols (SOP) to ensure alignment with operational requirements and industry standards.
Experience
Professional experience0 - 5 years
Freelancer since2023
Languages
EnglishFluentSinhalaNative speaker
Project history
Handling service requests, maintaining high service delivery standards, and acting as the first point of contact for client support inquiries. Proficient in using helpdesk systems to enhance service efficiency.
Managed relationships with stakeholders, conducted data analysis, contributed to policy formulation, and provided translation services for cross-linguistic communication.
Managed stakeholders and clients, coordinated academic and administrative processes, and engaged in digital marketing activities to enhance online presence.