05/10/2025 updated
100 % available
Customer-Focused IT Support and Virtual Assistance Professional
Lagos, Nigeria
Only remote
Bachelor of Science: Computer Science EducationTechnical SupportAsanaCustomer Relationship ManagementServicio al ClienteData EntryData ManagementGeneral Administrative SupportProject ManagementAtlassian TrelloWorkflowsWorkflow Management SystemsData ProcessingAdministrative OperationsSlackGoogle Suite
IT Support and Customer Service
Extensive experience in IT support and customer service, delivering exceptional customer experiences through effective communication and problem-solving.
Virtual Assistance and Administration
Proficient in virtual assistance, administration, and data entry. Expertise in optimizing virtual assistance workflows and exceeding service expectations.
CRM and Workflow Management
Skilled in using CRM and workflow management tools such as Slack, Hubspot, Make.com, Calendly, Freshdesk, and Google Workspace.
Microsoft Office and Google Suite
Proficient in Microsoft Office tools and Google Suite for various administrative and productivity tasks.
Data Management and Data Entry
Experienced in data entry and management tools such as Monday.com, Asana, ClickUp, Jira, and Trello, contributing to efficient operations and decision-making processes.
Project Coordination and Planning
Skilled in project coordination, planning, and meeting organization to ensure smooth operations and client satisfaction.
Technical Support and Troubleshooting
Adept at providing technical support and troubleshooting issues to ensure seamless data processing operations.
Extensive experience in IT support and customer service, delivering exceptional customer experiences through effective communication and problem-solving.
Virtual Assistance and Administration
Proficient in virtual assistance, administration, and data entry. Expertise in optimizing virtual assistance workflows and exceeding service expectations.
CRM and Workflow Management
Skilled in using CRM and workflow management tools such as Slack, Hubspot, Make.com, Calendly, Freshdesk, and Google Workspace.
Microsoft Office and Google Suite
Proficient in Microsoft Office tools and Google Suite for various administrative and productivity tasks.
Data Management and Data Entry
Experienced in data entry and management tools such as Monday.com, Asana, ClickUp, Jira, and Trello, contributing to efficient operations and decision-making processes.
Project Coordination and Planning
Skilled in project coordination, planning, and meeting organization to ensure smooth operations and client satisfaction.
Technical Support and Troubleshooting
Adept at providing technical support and troubleshooting issues to ensure seamless data processing operations.
Experience
Professional experience0 - 5 years
Freelancer since2021
Languages
EnglishFluent
Project history
- Provides valuable assistance to the Data Processing Officer in executing various tasks.
- Offers technical support and troubleshooting issues to ensure seamless data processing operations.
- Manages and organises official email correspondence with a keen attention to detail.
- Attends to user queries promptly, ensuring all support needs are met effectively.
- Coordinates both internal and external client calls, facilitating smooth communication channels.
- Oversees the proper functioning of office equipment, manages inventories, and facilitates the ordering/replacement of equipment and supplies.
- Introduces innovative approaches and procedures to enhance process efficiency and optimize record retention, management, and recovery.
- Performs administrative duties, including data management, to contribute to the efficient operation of the office.
- Proficiently manage contracts, consistently meeting and exceeding customer expectations.
- Foster a forward-thinking and performance-oriented business culture, driving industry innovation.
- Oversee and process customer orders with a precision-focused approach, ensuring timely delivery and heightened customer satisfaction.
- Implement and manage an effective inventory tracking system, successfully reducing order fulfillment times by 15%.
- Coordinate outbound and inbound client calls for both internal and external stakeholders.
- Surpass monthly sales targets consistently through the implementation of strategic sales tactics and coaching.
- Optimize the order fulfillment process, achieving a 30% reduction in errors by establishing a robust quality control system.
- Collaborate with suppliers to negotiate favorable terms, resulting in a 10% cost reduction for bulk orders.
- Implement streamlined filing systems, enhancing document accessibility, and reducing response times to customer queries.
- Orchestrated streamlined operations by meticulously managing appointments, schedules, and meetings for directors, proactively communicated creative ideas and innovative approaches to enhance the efficiency of processes and products, focusing particularly on records storage, management, and retrieval.
- Demonstrated expertise in utilizing various tools such as Zoom, Loom, Slack, Click-up, Monday.com, Asana, Trello, SFDC, Zoho, Wire, HubSpot, Zendesk, Freshdesk, Microsoft Office, and Google Suite.
- Orchestrated the creation and drafting of speeches, correspondences, and reports for executives.
- Coordinated outgoing and incoming client calls, providing comprehensive office, technical, and support services.
- Monitored clients' needs, activities, and expectations to ensure satisfaction and enhance client retention.
- Facilitated collaboration with various industries to promote and sustain organizational goals.