02/08/2025 updated
100 % available
Infrastructure Engineer
Lansing, USA
Only remote
AAS Cybersecurity; AB Computer Networking TechnologyMultitier ArchitectureActive DirectoryAmazon Web ServicesMicrosoft AzureComputer SecurityDatabasesLinuxDesktop VirtualizationHelp DeskInfrastructure As A Service (IaaS)System Center Configuration ManagerWindows ServersPlatform As A Service (PAAS)Windows PowerShellCloud Services
A Microsoft Certified Azure Solutions Architect and experienced IT professional seeking to leverage extensive background in server management, Active Directory, and VDI support. Offering expertise in virtual server environments, security protocols, and cloud services management. Committed to providing high-quality operational support for large-scale user bases and continuously enhancing system security and efficiency.
Experience
Professional experience10+ years
Freelancer since2024
Languages
EnglishNative speaker
Project history
* Supervised and coached six team members while they provided first level technical support for
company-wide incoming calls.
* Logged all calls using call tracking software, and troubleshooting computer hardware,
software, and network problems.
* Facilitated training of team members in cooperation with quality assurance and IT, and
assisted in creating training materials for the shared knowledge base.
* Helped representatives diagnose and repair problems with client's personal computer systems.
company-wide incoming calls.
* Logged all calls using call tracking software, and troubleshooting computer hardware,
software, and network problems.
* Facilitated training of team members in cooperation with quality assurance and IT, and
assisted in creating training materials for the shared knowledge base.
* Helped representatives diagnose and repair problems with client's personal computer systems.
* Orchestrated the testing and integration of new hardware and software, aligning with
requirements for efficient patch deployment.
* Actively maintained Active Directory services across multiple networks.
* Directed server implementations and integrated new hardware and software to meet system
requirements, optimizing performance.
* Managed server implementations, maintenance, and performance monitoring, ensuring security
compliance.
* Provided desktop support, imaging, and inventory.
* Coordinated with IA to ensure that all security protocols were up to date on local systems.
* Provided Tier II administrative support for the Remedy system.
requirements for efficient patch deployment.
* Actively maintained Active Directory services across multiple networks.
* Directed server implementations and integrated new hardware and software to meet system
requirements, optimizing performance.
* Managed server implementations, maintenance, and performance monitoring, ensuring security
compliance.
* Provided desktop support, imaging, and inventory.
* Coordinated with IA to ensure that all security protocols were up to date on local systems.
* Provided Tier II administrative support for the Remedy system.
* Responded to technical support calls, troubleshooting, resolving issues, escalating when
necessary and ensured compliance with security protocols.
* Identified customer's issues, troubleshooting and resolving if possible, or escalating to Tier
II.
* Demonstrated high attention to detail, problem-solving, and effective communication in a
fast-paced customer service environment.
necessary and ensured compliance with security protocols.
* Identified customer's issues, troubleshooting and resolving if possible, or escalating to Tier
II.
* Demonstrated high attention to detail, problem-solving, and effective communication in a
fast-paced customer service environment.