03/02/2026 updated
100 % available
IT Application Support Specialist (L1/L2)
Paris, France
Only remote
MSc in Mobile CommunicationsAbout me
I have a good experience in L1/L2 support , ERP/CRM and user assistance. Used to international environments, incident resolution, and teams coordination. Reliable and service-oriented, I integrate quickly into client teams and processes. Remote preferred German B2 English C1 French C2
Technical SupportAtlassian ConfluenceAtlassian JiraCustomer Relationship ManagementBusiness SoftwareDatabase QueriesMarkup LanguagesEnterprise Resource PlanningIssue Tracking SystemsNegocios InternacionalesKnowledge ManagementMaintenanceOffice SuiteSQL DatabasesUser Assistance
Application Support L1/L2
Comprehensive support for business applications including incident resolution, user assistance, and system maintenance
ERP/CRM Systems
Extensive experience with ERP M3 and CRM environments in international business settings
Incident & Ticket Management
Professional handling of incident analysis, qualification, resolution and escalation processes
User Support
Direct assistance to business users including training and documentation
Functional Analysis
Analysis of business processes and system functionality requirements
Jira
Project and issue tracking using Jira platform
Confluence
Documentation and knowledge management using Confluence
SQL, XML, Microsoft Office
Technical skills in database queries, markup languages and office applications
Comprehensive support for business applications including incident resolution, user assistance, and system maintenance
ERP/CRM Systems
Extensive experience with ERP M3 and CRM environments in international business settings
Incident & Ticket Management
Professional handling of incident analysis, qualification, resolution and escalation processes
User Support
Direct assistance to business users including training and documentation
Functional Analysis
Analysis of business processes and system functionality requirements
Jira
Project and issue tracking using Jira platform
Confluence
Documentation and knowledge management using Confluence
SQL, XML, Microsoft Office
Technical skills in database queries, markup languages and office applications
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
GermanGoodEnglishFluentFrenchNative speaker
Project history
L1/L2 support for business users including sorting and recycling apps, incident analysis and resolution, bug reporting and follow-up with delivery teams, user documentation and training
L1/L2 application support on ERP M3, incident resolution and escalation to L3, user support and training in showrooms, reporting and documentation
ERP M3 support in international environment, incident management and coordination, warehouse user support for scanners, printers and inventory, procedures and user manuals documentation